Likely the single worst company
Airbuddy is likely the single worst company I ever encountered. Their product is so so at best, but their customer "support" is nightmarish, run by a conspiracy theorist living in an alternate realtily. Avoid at ANY cost. Update: This is Airbuddy's standard crazy answer below with so many falsehood its no idea to even start to dispute them. The docuementation they love to talk about is deeply damaging to their own case. They have been proven wrong on point after point by external parties and lost all their legal attempts, yet they dont give up. When the Swedish police understood what happen they offered to report and try to prosecute Airbuddy. My review stands.
Reply from AirBuddy
If anything, this review stands as a testament to our team's determination, resilience, and dedication.
To put the comment from Andreas D. (Stockholm) into perspective, he unlawfully retained an AirBuddy and its accessories after the package was accidentally misrouted by FedEx and delivered to his address.
He must have been fully aware the package was not his; the box clearly displayed the correct owner's details—featuring a completely different name, address, and country—in three places. Furthermore, having already received his own AirBuddy, it was obvious that this second 20kg oversized package—prominently branded with a familiar logo—was not intended for him. Indeed, he went as far as opening the box to reveal a second unit.
Andreas used vulgar and abusive language toward our staff when politely asked to make the package available for FedEx collection. He deliberately destroyed the shipping labels and Dangerous Goods (DG) documentation to obstruct the re-delivery.
Furthermore, he demanded a payment of 7,000 SEK (approximately A$1,000) to return the items, which he had since taken out to the open sea on his boat.
Following a week-long standoff, and pending a police report and legal action, he finally handed the main unit over to a local assistant whom we were forced to hire to retrieve it.
However, to date, he has still failed to return certain accessories.
We believe his actions constitute several offences under local laws, including unlawful possession, extortion, unlawful coercion, and harassment.
All communications and data have been archived and will be used as evidence in upcoming legal proceedings. For further verified information regarding this case, please contact info@airbuddy.com. We can provide direct information (screenshots, transcripts, emails, recordings) where you see exact communication from mr. Andreas D in his own words.