The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always Professional

The team is always professional, tidy and on time. We are pleased with our unit and this company. Highly recommend.

December 13, 2024
Unprompted review
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Reply from The Air Conditioning Company

We thank you so much for your kind words...so much appreciated.

Rated 5 out of 5 stars

Professional and helpful

The AirConditioning Company installed our units and have been very efficient about doing the annual service ever since

December 6, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thanks for staying with us Julie, and we look forward to coming back many times through our 10 year warranty.

Rated 5 out of 5 stars

very happy customer for the second…

very happy customer for the second time. very helpful service for quite a complicated project

November 21, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thank you, Mr Valentine for your kind review, and let us thank you for using us a second time… We must've done something right the first time!

Rated 5 out of 5 stars

AirConCo is professional, helpful and reliable

AirConCo is non-nonsense and highly reliable. The Zen unit they provided has been a godsend, with no troubles over several years. The servicing engineer came bang on time, was extremely polite and did his cleaning and testing efficiently. Excellent.

November 28, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thank you very much for your kind words, and we should also thank you for choosing us.

Rated 5 out of 5 stars

Airconco - Professional & helpful

All representatives from the Air Conditioning Company (Airconco) that I have dealt with - whether over the phone or in person - have been professional, courteous, helpful and friendly. They have been able to communicate all necessary information in an easy to understand manner so that even a layperson such as myself can use it effectively to comprehend and maintain all units of my A/C.

November 20, 2024
Unprompted review
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Reply from The Air Conditioning Company

Well, we must have learnt something after 40 years in business! Huge thanks for your lovely words.

Rated 5 out of 5 stars

The Air Conditioning Company …

Everyone from when you call up to the engineers in your home are very polite, willing and helpful.

The engineers do an excellent job of cleaning your air con units and your home is left spotless afterwards.

October 16, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thanks Joanna for your kind review. Maybe we should start a house cleaning business and you can be our first customer!

Rated 5 out of 5 stars

Very good service

We had air conditioning installed for our house and we are very happy with the service. Malcolm and Jason were very patient and diligent with all the organisation and logistics, and Joe and Lewis managed the installation really well in spite of the wet weather!

September 30, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thank you so much for your kind review and being no doubt that the team will be informed.

Rated 5 out of 5 stars

Great Engineers

The engineers from the Company are all very pleasant, professional and diligent. They really know their stuff and are concerend to diagnose problems properly even if it needs extra time.
I feel very confident in their workmanship and attention the detail

November 19, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thank you Dr Faulkner for your kind words.

Rated 5 out of 5 stars

Good service

Attentive, good service and very knowledgeable.

November 18, 2024
Unprompted review
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Reply from The Air Conditioning Company

Thanks Ben for your review. And let's not forget that it's us who also have to thank you for having chosen us

Rated 5 out of 5 stars

WhatI thought was going to be a…

What Ithought was going to be a stressful event turned out to be anything but. The Engineers were superb and carried out their work quietly and efficiently. No praise could be too high for them.

October 18, 2024
Unprompted review
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Reply from The Air Conditioning Company

What can we say but a big thank you for you kind words. We will ensure that the team that carried out the work will be told. And let us thank you for having chosen us.

Rated 5 out of 5 stars

Reliable company

Reliable company. (Unlike some of the cowboys we considered using). The initial instillation planning, was thorough and careful. Since then, the maintenance staff always turn up when arranged and are helpful.We feel confident that if we ever have a problem with our air-conditioning it will be done quickly and effectively.

October 9, 2024
Unprompted review
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Reply from The Air Conditioning Company

We can’t thank you enough for your review. There’s a lot of cheaper air conditioning one man bands available and conversely there’s a lot of far more expensive air con operators. Through our forty odd years, we’ve never claimed to be the cheapest but have always promoted our services as excellent value for the service and 10 year warranty we offer. And it’s also for us to thank you for choosing us.

Rated 5 out of 5 stars

Good air con, good service

I had my air con installed last year; I was very happy with the installation, simple and quick and clean, and have been thrilled with the air con installed. I just booked a service (as a condition of warranty); the process was easy and again, the guys came and did the job efficiently, arrived on time, left promptly, all great. I highly recommend this company.

October 2, 2024
Unprompted review
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Reply from The Air Conditioning Company

Huge thanks for your kind words and we will now be stuck with each other (!) for at least another nine years through our exclusive 10 year warranty.

Rated 5 out of 5 stars

Installation of air conditioning unit

Overall, we are very happy with the work provided. The installation of the air pump unit on the day went smoothly. Staff were friendly and polite.

September 11, 2024
Unprompted review
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Reply from The Air Conditioning Company

Sam, we appreciate your kind words, and it's we who must thank you for choosing us.

Rated 4 out of 5 stars

Our Aircon was leaking in aug reported same day

Our Aircon was leaking in August, was reported same day 15.08.24. After some issues along the way I have the greatest gratitude to you Jeff and Jason for resolving this situation. For what you both have done in the past few days my team and I are grateful to you. To keep in mind the entire experience and process we have had to endure, I have changed my 1 star to a 4 star.

September 17, 2024
Unprompted review
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Reply from The Air Conditioning Company

Good evening - my name is Jeff and I am one of the senior directors here. I was most concerned to learn of your experience and you kindly followed up and spoke to me. You had every right to be disappointed with our service on this occasion which was a comedy of errors. which was initially precipitated by staff absences and then followed up by the main two administrators in our service/maintenance department both having given the other the dreaded Covid! You couldn't have been any nicer and patient and we so appreciate it. No more excuses! We are sending the engineers to you tomorrow.

Rated 5 out of 5 stars

An expert company with friendly service

We visited the showroom and were shown the choice of units and were impressed by the fact that with an annual maintenance plan the warranty could be extended to ten years. As a newly build, the air-conditioning pipework had to be installed during the construction between the outer and inner wall and then run at below ground level in a shallow trench to the driveway where the compressor would be. Communication was good and the company phone was always answered quickly. The unit was installed perfectly and commissioned the following day by an excellent team led by Aaron.

September 6, 2024
Unprompted review
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Reply from The Air Conditioning Company

We can't thank you enough for your kind words and rest assured it will get back to Aaron. And perhaps it's us that have to thank you for choosing us.

Rated 5 out of 5 stars

Air Conditioning fitted by a professional team

We recently completed the install of our Air Conditioning system, installed by Aircoco UK. We encountered a few building issues that were quickly solved with the help of a very professional team, fronted by Callum. We had to slip some dates, this presented no problems with the installation office. Their workmanship is good, clean and tidy. I would recommend this company as your 1st port of call.

August 23, 2024
Unprompted review
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Reply from The Air Conditioning Company

We were delighted to fit it and, as you found, we're flexible! Thanks for the review.

Rated 5 out of 5 stars

Great service

Airconco has the feel of a small business, but the professionalism, reassurance and know-how of a reputable and trustworthy company. It was great to be able to speak to the same few people when I rang to arrange things, and the process to get a quote and advice on options was smooth and efficient.
What really stood out was the professionalism and service of the guys who came to install the units - they were polite, had expertise, friendly, hard working and left everything really clean and tidy (for what was a messy job!). It took a few extra visits to get the wireless functionality working, but Aircono sent people each time and ensured everything was fully operational.
Prices are competitive - not the cheapest but you get what you pay for, and well worth it for a job so well done. Would highly recommend to anyone looking for reliable experts.

August 25, 2024
Unprompted review
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Reply from The Air Conditioning Company

We can’t thank you enough for your kind words aand we look forward to knowing you over at least the next 10 years through our exclusive ten-year warranty. And allow us to thank you for choosing us.

Rated 5 out of 5 stars

The best thing we did in our teenage son's bedroom

It may seem an unusual step in our temperate climate to install Air Conditioning in a UK home. However, it is the best decision we ever made for our son's "too hot in summer, too cold in winter" bedroom. We did due diligence and contacted 4 companies to get an idea of what system work best and to see what options were available. It was a no-brainer. The Air Conditioning Company were the only truly professional company who responded to our enquiry and offered a turnkey solution. Some companies did not even bother to respond. Others took weeks and some supply the A/C unit only and expect you to find your own installation team - that is a completely bonkers option and a recipe for disaster!

The Air Conditioning Company are just a fantastic company to work with and we were looked after from our very first phone call until the fitting team left our home.
My initial phone call initiated a free, no-commitment survey at our home, where the available units and whole process, including installation, was discussed. I visited the Air Conditioning Company showroom, and was talked through the benefits of each compatible unit and could see them working, how easy they were to use, to programme and how silent they were too! by incredibly well-informed staff.

The fitters, Dan & Matt, are a credit to your company. They arrived on time. Respected our home from the moment they stepped over the thresh-hold with shoe protectors on from the get-go. They were polite, friendly, answered all my (probably quite dumb) questions and queries in a fully understandable way.
Tidied as they went along. No loud music and no expletives!
As an interior designer, having worked with hundreds of tradesmen over the years, your team get 5 gold stars *****
The unit has given us a new teenager! He wakes up smiley and pleasant after a GREAT nights'sleep. What more can any parent ask for?!

Thank you all: Ross, Malcolm, Silvia and the lovely gentleman who gave me the demonstration in the showroom, which allowed me to select the best unit for our home.
I cannot recommend this company highly enough.

June 27, 2024
Unprompted review
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Reply from The Air Conditioning Company

Crikey-Now we know what a treacle pudding must feel like after having syrup poured on it! We so appreciate your kind words and I assure you that all members of our team including the engineers will be told about your lovely review. You are now “stuck with us” for the next 10 years, under our exclusive 10 year warranty. And finally, it’s perhaps us that should thank you for having chosen us.

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