Air India Reviews 

I recently had one of the worst travel experiences I’ve encountered with India Airlines. From start to finish, the entire journey felt disorganized, frustrating, and frankly unacceptable.
The staff were miserable and unhelpful. Simple questions were met with dismissive attitudes, and it often felt like passengers were an inconvenience rather than valued customers. There was no sense of professionalism or willingness to assist, which made an already stressful trip even worse.
To make matters worse, the flight was significantly delayed with missed connections with little to no communication from staff. Miserable staff on the flights and at the airport. horrible food, around 40% of the tv screens on the flights did not work. No food vouchers when I had to wait 8 hours for next connection.
Staff at Delhi airport were so rude and miserable, not helpful at all.
Completely ruined my holiday. An original 24 hour flight with 1 connection actually took 40 hours.
I arrived a day late at my destination and returning I arrived 8 hours later than planned.
I recommend saving a little extra for a quality airline and NOT flying air India

My partner recently travelled on Air India. As a doctor, she assisted a patient during the flight, and I was surprised that despite her journey being very disrupted and changing the experience, by having to step in and help, there was no acknowledgment, good will or care from the airline. If anything, that reflects their attitude more than anything else. I am genuinely surprised and incredibly disappointed.

Avoid AirIndia at any cost.
Very disappointed with how Air India handled this.

On flight AI169 (18 March 2026), cabin crew asked for medical help and, as the only doctor onboard, I stepped in. The captain later said an emergency landing may have been required without my help.

I had paid for business class ahead of a night shift, yet only managed around 2 hours’ sleep on an 11-hour flight due to managing the situation.

Air India called my actions “invaluable,” but refused any goodwill gesture or compensation, citing policy.

Poorly handled.

Horrible airline offered an upgrade that we paid for from a link on our reservation on airindia.com and they refused to honour it this is illegal.

I will never fly this airline again. We took a Air India non stop flight to Delhi on 19th February 2026 . Our seats could not recline for this 15 hrs flight to Delhi. Our TV monitor was broken and did not work. There was no charging port on the screen as this was broken as well. The charging port below the seat never worked. All of this for 15 hours. And now imagine this doing this trip back on March 3rd. Its the same on our trip back. How does one even keep himself engaged for 15 hrs doing nothing and with broken seats. HORRIBLE TRIP. And Mr Shanu from Customer Relations responds to my email complaint and tells me they did a detailed review and found nothing wrong. You know Tata's may have taken over this Airline company, but they also took over a rotten group of baggage that came with the planes.

Extremely disappointing experience with Air India. I reached the gate during final call, yet staff delayed me with unnecessary questions and offloaded my baggage right in front of me. No urgency, no empathy, and very rude behavior. Missed my flight despite being present. Completely unprofessional service. 0 stars. Never again.

I recently flew with Air India and had a fairly mixed experience. On the positive side, the check-in staff were courteous and efficient, and I appreciated the generous baggage allowance. However, the in-flight service left much to be desired—the cabin felt quite dated, and the entertainment system was not fully functional. The food was average, and there were long delays in meal service. Overall, it was acceptable for the price, but there's definitely room for improvement.

I bought this flight as it was the only direct from Delhi to Melbourne. It was an awful experience. No entertainment screens worked, no plugs worked. I wish they had given us a heads up so I would make sure my devices were charged. 11 1/2 hours with no entertainment.

What are joke Airindia is , complaint made in February. But have received anything from them as to my disappointment

The worst ! I beg everyone to not use this company , absolutely awful

My first journey with Air India and probably the last. Flight attendants were not friendly, their tones sounded sarcastic They were all frowning. Flight entertainment was out of order. It’s torture when you have a 9 hr flight. Seats were broken. Meal was not good. The chicken in non-veg was so hard and dry as well as the bread. The interior of the plane is old and untidy. Air India—- Such a disappointment!!!!!

Worst airline customer service ever. I highlighted two incidents of massive flight delays, roaches in the flight, sub-par meals and prejudicial treatment by their ground staff. Air India's only response to this was that they are looking into it. It has been a month and that's the same response I keep getting when I chase up.

I flew from Uk(gatwick) airport to Ahmedabad non-stop flight on 9th April and it was delayed.
First 8PM then approx 9:30PM, when got boarding pass they told it is delay and time is 11:50pm and Air india given us food vouchers and that is great experience.
After that time again delayed to 00:30am.
Finally we entered into Plane at 00:30am and flight was not ready to fly. And finally it flew around 01:30am.
We all passengers were tired because of unnecessary waiting for this long.

BUT Here was a game changing happened.
The Staff in the plane was awesome.
Special treatment and services they served it was marvelous. also they co-operate in all situations. We enjoyed a lot in the Plane. We all majority passengers come to know each other while enjoying journey and all staff never lied down us. Whenever whatever we demanded food, water, soft drinks, hard drinks all time immediately attended without any hesitation and with the smiling faces.
We all given claps for whole crew and we specifically asked all the staffs name to write down in my this review.
We expect Air india to please give them some benefits to those staff, I am writing their names below here.

Flight: A1160-LGW-AMD
Date: 09/04/26
CREW NAMES
1)Vishal thapper (he is genius and very kind chief executive)
2) ERTA FANOJIYA
3) Langlent ombi Thong ame
4) Shashak Shukla
5) Ryan gawadres
6) Harsha mahadik
7) Mihaz shaikh
8) Sana Saifi
9) Shilpa mishra
10) Romona dsouza
11) Újayec bancrice
12) pamla shaka

Special recommendations for all these about crew members who given us business calss facilities in economic class flight.

Thank you Air India

Dear Sir/Madam,

My name is Suman, and I am writing to formally lodge a serious complaint regarding the extremely poor and unacceptable service I experienced while travelling from London Heathrow to Delhi on an Air India flight AI 2018 (Booking Reference: AMHUST, Seat: 3F).

I had booked a Business Class ticket, expecting a high standard of service. However, my experience was completely disappointing, stressful, and unprofessional from start to finish.

Firstly, my flight was originally scheduled for 8:40 PM, and I received an email stating it was delayed by 40 minutes. To confirm, I contacted Air India customer care in the UK. I was given conflicting and incorrect information regarding the departure time, which created confusion.

Around 6 PM, I specifically asked the customer service executive about the latest check-in and boarding time. I clearly informed them that I would arrive at the airport around 8:30 PM (approximately 50 minutes before departure). I was assured that, as a Business Class passenger, I would receive priority check-in and that this timing would be acceptable.

However, upon arriving at Heathrow Airport at approximately 8:25 PM, I was shocked to be told at the counter that check-in was closed and that I would not be issued a boarding pass. Despite explaining my prior conversation with customer care and my Business Class entitlement, the Airport Duty Manager, Mr. Sarvanakumar, behaved in an extremely rude and unprofessional manner.

He refused to assist me, stated that even Business Class passengers would not be accommodated, and shockingly demanded extra payment to allow check-in baggage. This was completely unjustified, as my ticket already included baggage allowance.

When I questioned this, he became aggressive and disrespectful. When I asked for his name and informed him I would file a complaint, he responded with abusive language, saying “bad word” and that he did not care about any complaint. This behaviour is completely unacceptable and unprofessional.

Due to his actions, I was put under extreme stress and was forced to rush unnecessarily. He also instructed the gate staff to close boarding if I did not reach by 9:00 PM.

To make matters worse, I witnessed another passenger with a Business Class ticket being allowed to check in and drop baggage after 9:00 PM, simply because they had an Air India staff reference. This clearly indicates biased and discriminatory behaviour.

Even after boarding, the issues continued. My Business Class seat (3F) had a faulty cabin slider, meaning I did not receive the privacy and comfort I had paid for. Despite raising this with the cabin crew and requesting to speak with a manager, no one attended to my concern.

I paid over £1600 for this ticket and received one of the worst travel experiences of my life. Additionally, my luggage remains at Heathrow Airport due to the earlier refusal to check it in.

This entire experience reflects extremely poor service standards, lack of professionalism, and unacceptable customer treatment.

I have supporting evidence, including photos and records, and I request:

A full investigation into the behaviour of Mr. Sarvanakumar
An explanation for the inconsistent and misleading information provided
Compensation for the distress, inconvenience, and service failure
Immediate assistance regarding my stranded luggage

Please treat this matter with urgency. I expect a prompt and serious response.

Yours sincerely,
Suman

The worst airline with worst customer service advisor
aishwarya !!!!
please dont book air india

Avoid at all costs!!! Wish I could give zero stars. I had 4 flights with them last month and it was the worst flying experience I’ve ever had. Long lines to check in/ drop bags, the planes were incredibly old and falling apart, my screen didn’t work on my 11 hour flight and they offered nothing as economy was full and refused to move me to an open premium economy seat, the food was disgusting and offered just one meal and one snack for the 11 hours. Also experienced god awful turbulence which isn’t their fault however the plane was in such terrible shape I honestly thought it would crash. Tried contacting customer service multiple times and they completely ignore you and refused to respond.

Air india cancelled my flight , it took them 16 days to get me on another flight home , i had to pay for hotels food ect , i contacted air india for a certificate to give my travel insurance , but the statement only said flight cancelled , did not give a reason why ( travel insurance need a written reason ) , so i phoned air india was on phone for 20 minuets , the agent said he would send a link , but this link only gave access to a bot that went around in circles , no live help except by phoning and then sent useless link that does nothing , i am very dissatisfied with air india , i need a written reason to be able to claim on my insurance and they are not giving any support or help , VERY POOR SERVICE

Plane was old and dirty. No in-flight entertainment working on both outward and inwards flights. 2 hours delayed as well. In-flight meals were really sub standard for long haul flights. Flight attendants tried their best in dealing with many complaints. If you want traveller's money you'll really need to do more Air India..

I booked two tickets from New York (JFK) to Bangkok (PNR 99U5N6) for a total of $621.60. Due to safety concerns regarding the current war climate, I attempted to reschedule for November, only to be met with systemic misrepresentation and dismissive customer service.

The Bait-and-Switch:Air India’s official FAQ page and their own on-site AI Assistant explicitly quoted a modification fee of INR 3,000 (~$36 USD) for my specific ticket (Class: YXWDWD, S). However, when I spoke to their supervisor (Case #16898008882), I was quoted an astronomical $1,069 just to change the dates—nearly double the original cost of the entire trip.Customer Service Failure:

March 21: The app offered a mere $15 refund for a $622 purchase.

March 22: Agent Anitesh (Case #38039727) was unhelpful and dismissive of safety concerns.

April 7: After a week of emails proving their own AI bot confirmed the lower fee, Air India sent a final response stating they "shall not be engaging in any further correspondence" regarding this matter.

It is entirely unacceptable for an airline to provide one price through their official digital support channels to encourage booking, only to demand predatory "fare differences" later that exceed the original ticket value.

I have maintained my active booking segments and am now considering filing a formal complaint with the US Department of Transportation (DOT) for unfair and deceptive practices under 14 CFR § 399.80.

Travelers beware: Air India does not honor its published policies and will "ghost" you once you provide evidence of their errors.

This is by far the worst experience I have ever had with an airline. Our total travel time was extended by 11 hours, and the customer service throughout the process was highly unsatisfactory.

We were originally scheduled to fly from SIN to DEL on 6/4 at 09:00, arriving in CPH the same day at 18:40 (local times). Three days before departure, we were informed of a change: departure from SIN on 5/4 at 23:00 and arrival in CPH on 6/4 at 19:40.

We contacted customer service immediately, as this change caused us to lose half a day of our holiday in Singapore, where we had already booked a hotel. We were informed that the flight was overbooked and that we no longer had confirmed seats. Customer service assured us that we would receive compensation, meals, hotel accommodation or lounge access, and that this was registered on our case.

At check-in in SIN, this information was confirmed.

However, upon arrival in DEL at 02:30, the transfer desk initially refused to review our case. After speaking with a supervisor, we were informed that the airport hotel was fully booked and that a visa should have been arranged three days in advance—contrary to what customer service had told us. Lounge access was also denied due to internal policies.

We were instead referred to a single restaurant offering a very limited pre-set meal, which was not adequate. As a result, we had to purchase our own food and spend approximately 10 hours in the airport without rest facilities.

On the final 11-hour flight from DEL to CPH, the in-flight entertainment system was not working at all.

Overall, the experience was characterized by inconsistent information, lack of proper assistance, and failure to deliver on basic passenger rights. Air India should improve coordination between customer service and airport staff, and ensure that passengers receive accurate information and adequate support during disruptions.

I cannot recommend flying with Air India based on this experience.