AIR MILES Canada Reviews 142

Someone in Winnipeg accessed my account and emptied it purchasing fuel at a Shell station in August 2024. I have the address, exact time, and I'm sure the gas station had footage of the individual back then.

I reported the incident immediately, but made me feel like I was the scammer when they suggested I probably shared my password or Air Miles account number. They froze my account and said the investigation would take a maximum of six weeks. Two months later, nothing had been done, so I called again. I was told my file was prioritized and would be reviewed within 24 hours, with a call expected that week. Almost a year later, after two phone calls and several attempts to speak to someone in a reasonable timeframe, my account is still frozen. I cannot collect or redeem miles, and their phone wait times are ridiculous, and they removed the callback option; which was the only way I got to speak to someone the first couple of times.
Not worth the time, effort and "benefits" anymore. I will let my account rest in peace and suggest to other do the same.

Garbge site!!!!!!!!!!!!!!
Airmiles has gone to hell.
I can't login, I reset everything, and it's a circle of hell switching back and forth between pins and passwords, nothing works.
The wait time on the help line is between 1-2 hours!! No way of emailing or asking for help. The bot is useless.

Waited on the phone for 4 days. No customer support answered after more than 8 hours of wait. What a joke

We don't use Air Miles that often (typically Optimum). In any case, I had 106 points on my Air Miles. I logged into my account today, since I wanted to set up Air Miles on my new phone. This is what their website says about my balance now:
Cash: 0$
Dreams: 0$

And it also says this now:
March 30, 2025:
(Air Miles Logo with the words) Retired -106 [points]

What does that even mean?! And how the hell does Air Miles retire its OWN program as its own Partner?! 😐 Make that make sense.

I think it's time I try out a new program.

I got so many point to redeem but I forgot my PIN number , I don't even remember that I got one , Try to reach out to customer but every time I call for help their waiting time is 3 hours , who have time like this, They should have other option like Email.

I made a mistake booking a one way flight. As soon as a realized, I called Air miles to cancel it. I was only on hold for about 1hr. A very nice gentleman by the name of Sebastian provided outstanding customer service and rectified the mistake I had made. I'm very grateful for his help.

I phoned Air Miles.ca phone number and automation said 1hr 45 min wait time It is now 2 hrs 15 min I am missing many Dream & cash miles and u can’t get through to this Absurd business called Air Miles Canada The chat is the same experience What a crock of shit No customer satisfaction whatsoever I can understand why they have such a very low review rating I just want to know why my miles are missing that’s all I hope you people working for Air Miles Canada read these bad reviews and have the proper employees look after this huge and disgusting MESS!!

I have been trying to resolve a missing mile issue, i called at 8:00am the moment they opened and still waited on hold for 2:07 as an Onyx priority client

The agent I reached was very nice but I question if agents know or understand the rules of onyx membership because online information is different than the information from agent. Wait times are much too long and there is no call-back option, which would indeed be an asset.

Tried multiple times to redeem miles, keep getting an error message Spent over 111 minutes on terminal hold with chatbot, before it disconnected me. Worst. Customer. Service. EVER.

Avoid at all costs.

Forget something going wrong, Had a previous experience where I had a 4 hour wait on the phone and now I can' even log into my account by either method and can't recover anything. Won't even recognize my account number. Most useless site I have ever used. If I am ever able to get in I will try to redeem all of my points and get a different card.

I bought a keg gift card from air miles with my points . I moved and have never been able to use my gift card or get on the online site.i can no longer sign in .
I have phoned about 4 or 5 times and the wait is an hr .every time . I am a disabled senior and the wait is just too onerous . I have another gift card I would like to use for Sephora but I don’t want to be turned down .
I have stopped collecting air miles points for almost a year because of this. I still liked air miles but not if I can’t use my gift cards .
I took the time to write to air miles head office to see if they could fix my account online so I could access it and I asked why I can’t use my card …….NO RESPONSE. ……unreal . I am saddled with 100 dollars in gift cards and many points . Is air miles worth it anymore ….?

Been a collector for over 2 decades and collected thousands of points, only to have them fall dormant and get 'removed' because I haven't used my account for a while. Funny, that my login is still valid for the website and doesn't show that my account has expired. I just have 0 points showing. What a scam! Leaves a very sour taste in my mouth!

My account was hacked and points stolen. I tried 4 times to contact contact an agent and was on the phone for over an our waiting with no results. Then I spent and hour and and half online. Still never spoke to anyone. Customer service is the worst. Out over $600.00 and no one to get help from. Online service is the worst I have ever experienced. This program is a complete waste of time and effort to be part of.

I agree with everybody about the wait on hold. I have been on hold for 2 hours and 52 minutes, but I was told my wait time would be 2 hours and 10 minutes. I don't believe there are that many people calling Airmiles every time I call. I watched 2 tv shows and went grocery shopping while on hold and when I returned home I was still on hold. How many people do they have working there??? I'm about to go for a run with headphones so I can answer. I wonder if they'll answer my call while running? If there are people working there, they definately need more staff. I'm tired of hearing a recording saying agents are trying to get to calls quickly. Haha. What a joke.

WORST EXPERIENCE, i have spent thousands of dollars to earn miles and now that i am trying to redeem some, they BLOCKED my account. SAMANTHA is the agent that blocked my account. BLOCKED FOR NO REASON. I had to wait 6-10 weeks to get this resolved for simply trying to redeem a 10$ gift card with my miles, while i have spent over 50000$ on my credit card to earn my miles. SAMANTHA has to be looked at.

I recently discovered unauthorized activity on my account, resulting in the disappearance of 4,655 Air Miles points. None of the withdrawals have been performed by me. I believe my account was hacked, and I am extremely concerned about both the security of my personal information and the loss of my hard-earned rewards.
I have made numerous attempts to contact Air Miles regarding this matter:
1. By telephone: I was informed of a wait time of 2 hours and 50 minutes, which is unreasonable for a security-related issue.
2. Via online chat: I spent approximately 1½ hours in the queue system, repeatedly being told an agent would connect with me "shortly," only to be stuck in an endless loop of automated messages.
This level of customer service is unacceptable, particularly when dealing with account security breaches and theft of rewards.

Just a repeat of everything that is said on here....waited 3 hours 40 minutes 1st time, went on line and chat bot hung up 3 times, went back to the phone and its been 90 minutes so far (although it said I had a 10 minute wait when it accepted my call).....there is no customer service. Thank you airmiles

Air miles is the worst thing to have been invented. They don't have any body working for them. They are lazy and confusing. They are the trash . Incompetent. This is ridiculous

airmiles.ca is an absolute joke!
I continue to show my card at retailers, growth is absolute zero now!
Bonus AIR MILES… Are you kidding me??!!
I haven’t received bonus AIR MILES in years.
Every time they have a promotion, I watch my amount & it stays the same, have the receipts to prove it, customer service doesn’t exist and you will never get it!
* Today was the last straw when they sent me an email telling me about bonus $10 cash miles if I get 30 L fill at Shell Gas…, went and got gas like a sucker, two hours later I receive an apology email saying that the email was sent to me in error. Absolute Rip off! Absolute joke, but we aren’t laughing & now we know that AirMiles.ca is a total waste of time. Cashing out and cutting up my card.
Not even worth it to show at any of the small amount of retailers that still carry this poor excuse for a points card.