Airngo.pt Reviews 

I am dissatisfied because it is not possible to have the invoice or accounting document issued in my company's name.

For business customers, this creates a significant problem, as airline tickets must be booked under the passenger's name, making it impossible to obtain an invoice with the company's details from the beginning. I understand that invoices cannot be amended after issuance, but there should be a solution that allows company information or a VAT number to be added during the booking process, or another valid accounting document to be provided.

I would not use your service anymore.

Very goid app and easy use.

Easy access. But still waiting for my confirmation email

There is not even a working number. You take about 2 days to answer my emails.

It`s been a week and you still not refund me, as you said 3 working days.

I`ve paid €269,41 for a return ticket. My son is a minor, so you never asked on your site, about responsabilities details.

When I need to change & then cancel my booking details, you charged me a €30 fee just to have a costumer issue.

And now I am still waiting for my money back. The emails you reply just says: you will be charged with €60 per ticket.

Conclusion: Its not worth it to buy on Airngo.

I will definitely leave a complaint on google; Euroconsumers and trustpilot. This it very disappoint. Never more!

Everybody needs to check the reviews first before buying any tickets, this is my experience and seems like theres much more people!

Just don’t buy ticket from this website it’s cheap but not worth it.

I just bought 4 tickets, they took all the money from my account and in the end there was a message saying they can't deliver the ticket because it was in high demand and the money will be returned in a few working days and suggest that I buy another ticket. And I ask, with what money?????? It is outrageous!!!!! I hope someone from the company contacts me because I need the money urgently. Process:15010935

Yea this company need to do a lot off upscale work… like a good fast help center… anyway I did wrote a bad review before, but I need to take my words back because they did pay us back in full…they show the best prices but can’t deliver…that’s sad…and unorganized unprofessional.

Absolutely terrible, they gave me a booking number that is not valid to fly, Then no one answer to my queries and the phone number that they have in the website monday-friday 9am - 12pm doesn't work.

NEVER BUY TICKETS HERE..
NEVER BUY TICKETS HERE..
I bought a ticket Return here with all options for Trolly bag and after checking with Airlines.. they only got the cheapest version and I needed to upgrade..

So when I tried to upgrade AGAIN they charge me 30 euros just for the customer service + 40 euros to upgrade something that I already bought before..

They dont have customer service.. VERY BAD SERVICE AND THEY SAY THEY HAVE CHEAP PRICES AND AFTER GET WAYS TO MAKE IT MORE EXPENSIVE.. .YOU GUYS SUCK !!!

Flight cancelled by Air France 5 days ago, not by us. We have yet to be refunded the money to our account. And no response from the company despite sending e-mails

Now into 10 days from the company with no responses on refund or request to email. Phone number does not work. Will continue to post here until company respond to us.

Update: The company has worked very well with us to resolve the refund of the ticket. The only reason why it is not 5 star is their communication is slower than expected.

Warning this is not a reliable site!
Warning this is not a reliable site!! Booked and paid for a ticket but the confirmation gave me another time!!!

Booking on Airngo in april 2020
Booking on Airngo in april 2020 : no refund no communication

Yeah, I got an email actually from an employee named Shwetambari on 27/5 that I can only rebook my flight, but there’s no option to do this. My flight was €570 and cancelled in April so I’m pretty pissed off. Does anyone know where their office is located or how else we can reach them?

Support is not given in the same language that all the other communications and the purchase is done, even the website, that makes no sense, if you work for a certain country with everything translated, you must have a person that speaks that language to deal with the customers. If I purchased in a english website, I could not complaint to have support in english. The communication between the 2 peers would be a lot more clear. The person that answered my calls was always interrupting me and talking at the same time as me, she would not let me finish explaining myself and interrupted to talk over me, just horrible customer service. Not to talk about the fee to correct a name, 60€ is just insane to change the first name of a passenger. I'm not sure if it was the first, but surely was the last time that I use your service. At the moment I am waiting for feedback to know if my situation is solved because I have to pay 60€ for a simple mistake, but airngo sent me an email with another person name as the solution for my request, I tried to make the payment twice, the website failed with a "gateway timeout" both times but my card was still charged. So I made a simple mistake and have to pay 60€ to correct it, is it fair that your company failed 3 times in half an hour with me just with the request? Conclusion: The worst customer experience ever

I try to purchase an other travel option cheaper than this one that I bought. It was offered and I could not conclude the purchase and I don’t know what happened!

Great service. Reservation without problems.

Effective, práticas, best price/quality.