I looked to you being in a problematic situation, the aircraft stranded at an outstation. Agnieszka and Helena were outstanding and I got my magneto within 48 hours. Now I am flying again in the photo... See more
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Very pleasant and helpful staff. Quick response to enquiries and even quicker turn around when ordering parts. Well packed parcel send by courier who get on with the job. Thank you for a great service... See more
Your enquiry website easy to access. Your acknowledgement response is immediate. We look forward to have this first business transaction with your company and we look forward to doing more. Best Reg... See more
Airpart are always responsive for either in-stock or non-stock items. The process is clear in terms of how to order, payment and delivery. Many thanks.
Company details
Information provided by various external sources
Providing spare parts & services to the Aviation Industry Since 1984
Contact info
Unit 3, The Gateway Centre, Coronation Road, Cressex Business Park, HP12 3SU, High Wycombe, United Kingdom
- +44 (0)1494 450366
- sales@airpart.co.uk
- airpart.co.uk
4.8
Excellent
654 reviews
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I needed to buy a small item which…
I needed to buy a small item which showed in stock, but it's a minimum £25 for an order. Plus the delivery charge is excessive when I added a couple of small items to the order to bring the value up. Shame really, you had the items in stock but you've put me off buying other stuff in the future now.
(Edited) I appreciate your response and to an extent I understand. I also appreciate that you went to the trouble to measure them and I sincerely thank you for doing that. But you have to agree that the minimum charge plus delivery price completely outweigh the purchase price of the small items. I would have been happy with standard postage delivery too. I haven't gone elsewhere yet as it wasn't an urgent need. But here's the point - by making a small sale you would have set us up for potentially bigger and profitable sales for you in future.
February 22, 2024
Reply from Airpart Supply Ltd
Thank you for your review, although it is a shame to hear that you have been put off using us in the future, especially after we did go out of our way to measure multiple parts for you to ensure you were confident in ordering the correct item. We can only assume that this information has then been used to order the part elsewhere. We have no right to your orders of course, but it is important that we share this with others who will undoubtedly read your review. Our team will do our best to give customers a high level of service, and the minimum order value is in place to ensure our team is not overwhelmed with high quantities of smaller orders. The shipping cost is high compared to the value of this part, but we do use a next working day service and choose the most reliable option, which isn’t always the cheapest.
Best Regards,
The Airpart Supply Team
Competitive and reliable
Ordering parts from this supplier is straightforward and pricing is always competitive
February 12, 2024
Great service, few issues with the delivery
Few issues with the delivery, but that was the delivery company being poor, not Airpart who responded quickly to my emails and were very helpful at resolving the issue.
February 12, 2024
Good range but pricing not always competitive
Good range of parts, but quite a variation in prices. Some competitively priced, others (eg engine oil) much more expensive. Shipping / handling cost high for small parts.
February 13, 2024
Reply from Airpart Supply Ltd
Hi Eric,
Thank you for your review.
I appreciate our pricing on some items may seem less competitive than others - with your example of oil prices; we stock oil to assist our customers but we are not a direct distributor with the manufacturer. This means our prices for some product lines may be comparatively higher. I would highly encourage using the 'Found a Better Price?' button on our website as we will attempt to better our pricing where possible.
Please do not hesitate to contact us if you require anything else.
Many thanks,
The Airpart Supply Team
RAPID RESPONSE
February 13, 2024
Sent an enquiry via the website and…
Sent an enquiry via the website and never received a response
January 16, 2024
Reply from Airpart Supply Ltd
Hello Craig,
I'm sorry to hear you never received a response, we always aim to respond to customers within 24 hours. We've investigated and believe your enquiry was sent at the same time we were updating our security software, meaning it never arrived in our inbox. If you still have a requirement, please send it directly to me at connor@airpart.co.uk and I will assist right away.
Apologies once again,
The Airpart Supply Team
Quick service overnight delivery
January 16, 2024
Very fast respons and shipping1
Very fast respons and most general parts in stock, fair pricing!
January 17, 2024
quick response
January 11, 2024
Good pricing and great customer service
January 8, 2024
Good customer service
November 30, 2023
Pricing of a small low cost item
You gave me a ridiculously high quote for a common part (approx 50 cents in USA), added a minimum charge fee and a ludicrously high ‘shipping’ charge. Another company gave me the part, FOC when I visited in person and as a result I will go to them next time I need an aircraft part.
November 25, 2023
Reply from Airpart Supply Ltd
Hi Peter,
In reply to your review, stating displeasure that we didn’t offer you the part free of charge and our higher pricing, please see below our response:
- As we have to source this from the USA, the cost of the part will be higher when compared to the pricing from the USA. Our unit price of 71p includes the shipping costs from the USA to our location.
- The minimum pack sizes are determined by our supplier, and whilst we could consider breaking down the packs and selling them individually, this would be a very time-consuming process, ultimately effecting our core business and therefore hindering the high standard of customer service we aim to achieve. There are, as you mention, companies which specialise in hardware sales and base their business on this. We tend to only sell hardware to trade customers, who prefer to buy in packs. We, like every company, cannot facilitate every customers requirements. Our model works for some, inevitably it doesn’t for others.
- We did remove the minimum spend fee for you, but your review suggests otherwise.
Thanks,
The Airpart Supply Team
I can't tell for now because I wrote a…
I can't tell for now because I wrote a letter to work together with trust pilot with supplying my country and I haven't gotten any reply. So I can't tell you about my experience so get back to me thanks
September 28, 2023
Very fast delivery and had what I…
Very fast delivery and had what I needed in stock
November 13, 2023
With your company it is easy to work …
With your company it is easy to work and we can find almost all spare parts necessary to fix and maintain our aircraft.
All your people from your company are verry nice and help us all the time and the response time it is verry short.
Many Thanks.
Miha Popa
Romanian Aviation Academy.
October 31, 2023
I'll tell you when I have received the…
I'll tell you when I have received the order 😉
October 30, 2023
Email response speed
Apart from having the right item, the fast response to emails was appreciated
October 12, 2023
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