Airport Taxi Cheltenham Reviews 

401
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great booking experience, very reassuring to see exactly who was picking us up especially as such a late hour. Valentine was great, with constant friendly communication via WhatsApp about his location... See more

Rated 5 out of 5 stars

Easy booking, fast confirmation. Assigned driver communication prior to the journey. The driver was on time and our journey was smooth. The journey felt very comfortable and safe. Great service.

Rated 5 out of 5 stars

Alex arrived promptly and got us to the airport on time. He was very polite and friendly. Car was comfortable and was a great option when we didn’t want to take a car, bus or train. Booking was simple... See more

Rated 5 out of 5 stars

Second time to use Aero Cars,booked this trip last minute office staff are very efficient & friendly. Sanjay was waiting when we landed,his car was immaculate. Sanjay is very thoughtful & helped wi... See more

Company replied

Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

Airport Taxi Cheltenham, the premier choice for airport transfers in Cheltenham and the surrounding areas since 2017. With our commitment to reliability and efficiency, we have garnered a satisfied client base who entrusts us with their travel needs. Whether you’re traveling for business or pleasure, our aim is to provide you with a stress-free and enjoyable journey. At Airport Taxi Cheltenham, we go beyond airport transfers. We cater to long-distance journeys, including port transfers, trips to London, chauffeured services, and more. Simply inform us of your travel requirements, and we’ll be delighted to assist you. So why search elsewhere? Choose Airport Taxi Cheltenham as your trusted travel partner and experience our exceptional service firsthand.


Contact info

5.0

Excellent

TrustScore 5 out of 5

401 reviews

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5.0

All reviews

(401)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service.

The service on both our outward and return journey was excellent.
Our driver was Informative and professional at all times, very comfortable vehicle with personal touches such a bottles of water.
We would not hesitate to use Aero Cars again.

June 25, 2019
Unprompted review
Rated 1 out of 5 stars

Be very careful!!

I booked a taxi from Cardiff airport to a Cheltenham for £120. We left the airport at 11.32pm and arrived in Swindon at 1am! The driver admitted he had put the wrong postcode into sat-nav and showed me on his phone that it would take an additional 45 minutes to get to Cheltenham. I finally arrived in Cheltenham at 1.45am.

I contacted the company the following day and almost a week later they responded to say that the driver confirmed he hadn’t actually taken me to Swindon he had simply been diverted that way. There were no diversions as my friend left the airport at the same time as me and took the route we should have taken. I had evidence on my phone that we were actually in Swindon.

Not even an apology!

Then I received the following message:

‘We have complied with the terms of booking even though this was not our companies fault however you choose to make the most out of the situation!

We have many happy customers who value our service and understand that human error can happen time to time!’

Still no apology and then when they offered me a £36 refund to which I said was unsatisfactory they proceeded to tell me that I was displaying threatening behaviour!

A company that I would never use again.

Be really careful!

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

I cannot thank Aero Cars enough!

I cannot thank Aero Cars enough. The process from booking online to collection and my return journey for Heathrow Airport were faultless.

The professionalism courteous and friendly nature of both drivers was appreciated. I would not hesitate to use Aero Cabs again in the future and heartedly recommend them.

May 26, 2019
Unprompted review

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