When I first got my airthings a year or so ago it was great. The company then released a new app which is not compatible with my model so I can no longer use it. Update: the customer service cen... See more
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Inaccurate readings. The RH varies by +/- 8 % on different devices placed next to each other in the same room. Worst support I’ve ever experienced. They start to ask irrelevant questions that is time... See more
Products are great (hence the 2 stars). But their support looks like some lazy dudes trying to check their emails once per month and with irrelevant answers. They also confused me with another custom... See more
Everything you read here is true. Customer Service is simply terrible. I purchased two Wave Plus units and wireless hub. One Wave unit stopped communicating after generating massive Radon levels.... See more
Company details
Information provided by various external sources
Airthings makes the best digital radon detector in the world. Our radon monitor measures gas in homes and buildings. Click here to receive yours today!
Contact info
Wergelandsveien 7, 0167, Oslo, Norway
- support@airthings.com
- airthings.com
2.2
Poor
55 reviews
Hasn’t replied to negative reviews
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Lack of professional approach and overpriced products.
I have two Airthings Wave Plus which only have bluetooth functinality - meaning you need to manually connect to these every single time to get data.
I received email from Airthings about introduction of a hub, which will enable ease the data access. In this email, there was a discount code. I used the discount code to order a hub and addtional wave plus. I received an order confirmation and money were reserved at my bank account. Suddenly, I could see the status on Airthings.com that my order is cancelled, without any email or phone call to me.
They are clearly not following the laws and seems to not have a professional approach. I should contact the Danish Forbrugerombudsmanden, but on the other hand, Airthings products are overpriced, so I think i am lucky not to have spend more money. Hopefully, they will cancel the reservation of money from my account.
Update:
The money reservation was deleted. However, it was really bad experience and I cannot recommend this company to others.
February 29, 2020
Unprompted review
Reply from Airthings
Hi there!
Have you tried contacting us at support@airthings.com or chatting with us directly from the Airthings website? We would be happy to help you out and hear more about your case! I look forward to hearing from you. -Dalton from Airthings
No support and bad quality product
The product "Wave Plus" is really over-priced and does not work properly. it loses the pairing and when re-paired all your data is lost.
The company do not answer e-mail at all, I have tried for three months without an single answer..
I do not recommend this company to anyone who wants a working product or expects support.
February 18, 2020
Unprompted review
Waste of money
Waste of money. Tested the wave plus for some weeks now. The sync between the app and the wave plus is slow and never up to date.
Haven't been able to get data from the wave plus for the last 24 hours... it is just a fancy useless brick with lights now.
Support are not really listing...
June 4, 2019
Unprompted review
Reply from Airthings
Hi Thorsten,
my name is Simone, from the Airthings Team. Thank you for your review of our Wave Plus and thanks for giving it a try.
I am sorry about your experience, I apologize. I would like to try to look into it and improve your experience with your Wave Plus. If you are willing to give it one more try, you can reach out to me via support@airthings.com: I will make sure to get back to you straight away. Sorry and thank you, once again. Simone
AirThings Wave is not working as advertised
AirThings Wave is a product that is not ready for the market.
It looks good, the instructions are good and the app functions well. For a while, that is. After a few hours, days, weeks or whatever the data transfer from the device to the app stops, data/statistics are lost from restarts and trying to make the darn thing work as advertised. I am using a plain and standard Samsung S7.
Do read the PlayStore ratings for the Airthings App also before considering to buy the Wave unit.
My device is soon going to be returned if not yet another uninstall, reboot, new install, new pairing etc solves the problem.
December 15, 2017
Unprompted review
Reply from Airthings
Hi Kay! First of all thanks for using a Wave and sorry that your machine is not working as it should.
We are more than happy to help you - if you please send an email at support@airthings.com, I will personally make sure we fix your issue - I am Tom, by the way! Nice to e-meet you :-)
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