The attendant was OK. She was polite however when I ask questions, she kinda acted like I was asking stupid questions. Which they could’ve been however I’m 75 years old. I haven’t made reservations an... See more
Company replied
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See what reviewers are saying
Alvina was very patient with us as we are 79 years old. We were reluctant to fly but with her kindness and patience we were able to get a flight to Ohio to see our youngest son and his family for Tha... See more
Company replied
Lina or Lena at Extension 211 is a great assistant. She helped me conveniently booking my RT flights in an efficient timeframe with friendly and professional interactions. Kudos to her!
Company replied
Agent Jason knew what to do and was very precise in guiding through the reservation process. He helped hold a reservation for a traveling companion until I could obtain his birthday. Very good servic... See more
Company replied
Company details
Information provided by various external sources
AirTkt.com a full house online travel agency is dedicated to provide best-in-class service to its guest customers. We are committed to bring you the most competitive online travel deals due to our negotiated contracts and associations with the airlines. We have been providing travel services with integrity and reliability for over 19 years and continuously strive for customer satisfaction. Whether you are after a sun drenched island holiday, an adventurous tour, an all inclusive cruise, or the greatest deals on domestic and international flights, discount hotel bookings, discount car rental or travel insurance, Airtkt.com offers endless possibilities.
Contact info
1197 Los Angeles Ave, #307 Simi Valley, CA, 93065, Los Angeles, United States
- 213-955-9695
- support@airtkt.com
- airtkt.com
4.4
Excellent
69K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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The attendant was OK
The attendant was OK. She was polite however when I ask questions, she kinda acted like I was asking stupid questions. Which they could’ve been however I’m 75 years old. I haven’t made reservations anywhere in 15 years and I just didn’t appreciate it she wasn’t kind. Let’s put it that way. Polite but not kind and not Real patient
December 7, 2024
Reply from AirTkt
Hi Dear,
We appreciate you taking the time to share your feedback. We understand that feeling heard and respected is important, especially when seeking assistance. We strive to provide a welcoming and supportive experience for all our customers, regardless of age. We will share your feedback with our team to ensure we are providing the best possible service.
Reply from AirTkt
Hi Med,
Thank you for taking the time to review us on Airtkt.com. Please share our sites with your family, friends & loved ones. Have a wonderful day.
Reply from AirTkt
Hi David,
We appreciate your kind words. We strive to provide excellent customer service.
very easy to used the system.
July 12, 2024
Reply from AirTkt
Hi Tualee,
We appreciate you taking the time to share your positive experience. We're glad you found the system easy to use.
Reply from AirTkt
Hi Lillian,
We're so glad to hear that you found the app easy to use and navigate. Thank you for taking the time to share your positive feedback.
I booked a flight for 3 months in…
I booked a flight for 3 months in advance. And they rescheduled our reservations, for a different date.. we went from a non stop flight to a 6 hr delay is New Jersey and was told if we did t accept this new reservation that they will “try” to refund our money.. NO PROMISES… and then they charged us an extra $30 for the reschedule.. and there is NOT. free carry on.. $35 for a carry on.. $35 for a bag check and $65 fee on top of that!. THIS COMPANY MAY BE CHEAPER IN THE TICKET PURCHASE BUT THEY ARE CROOKS… DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO GIVE AWAY AND DONT HAVE SET PLANS AT YOUR DESTINATION….. AGAIN… DO NOT USE THIS COMPANY.. I WILL NEVER USE THEM AGAIN!!!!
December 5, 2024
Unprompted review
Reply from AirTkt
Hi Frank,
We regret the inconvenience you faced. Please email at support@airtkt.com with your details and a travel professional will contact you. We assure you to provide the best possible solution as per the airline's policy and guidelines. Please provide your Booking ID to review your exact details. Kindly share your details at support@airtkt.com.
Reply from AirTkt
Hi Earnest,
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear you found our service helpful.
Reply from AirTkt
Hi Paul,
We're so glad to hear you had a smooth and easy experience securing your tickets. We strive to make the process as simple and convenient as possible for our customers.
Reply from AirTkt
Hi Hanna,
Thanks for your review. Glad you found Airtkt.com easy to use. Happy Travels.
Great experience
December 6, 2024
Reply from AirTkt
Hi Marie,
Thank you for taking the time to review us on Airtkt.com. Please share our sites with your family, friends & loved ones. Have a wonderful day.
Jackson
Jackson, at extension 431, was very helpful. Very expeditious and overall very helpful.
December 6, 2024
Reply from AirTkt
Hi Michael,
We are thrilled to hear about your positive experience. It's wonderful to know that you received such excellent service from our team. We appreciate your kind words and will share your feedback with Jackson.
Goodness 🙏🙏🙏🙏🙏🙏🙏
June 12, 2024
Reply from AirTkt
Hi Juan,
Thank you so much for your kind words and blessings! We're truly grateful for the opportunity to assist you with your travel plans. If there's anything else we can do for you in the future, please don't hesitate to reach out. Safe travels!
Parker was very professional
Parker was very professional. Excellent customer service!!!
December 5, 2024
Reply from AirTkt
Hi Steven,
We're so glad to hear you had a positive experience! We appreciate your kind words about Parker's professionalism and excellent customer service.
Doesn’t add bags
April 4, 2024
Reply from AirTkt
Hi Dandre,
We would like to inform you that you can add baggage on the airline website under the "manage my booking" section by giving your Airline confirmation number and passengers last name given on E- ticket confirmation or by calling the airline directly.
It was because alvina gave me great…
It was because alvina gave me great customer service
April 11, 2024
Reply from AirTkt
Hi Peter,
We're thrilled to hear about your positive experience. It's wonderful to know that you received such great customer service.
December 4
December 4, 2024 @ approx 3:30-4pm Agent was rushing me, very abrupt bordering on rude.
Really awful!
December 4, 2024
Reply from AirTkt
Hi Rosalee,
Thank you for bringing this to our attention. We sincerely apologize for your experience. It is our priority to provide exceptional service, and I’m sorry to hear that this interaction did not meet your expectations. We take your feedback seriously and will address this matter with the agent involved to ensure a more courteous and accommodating approach in the future. If there’s anything unresolved or if you need further assistance, please don’t hesitate to let me know. We value your business and hope to have the opportunity to provide a better experience next time.
got my flight information and all is…
got my flight information and all is satisfactory.
December 4, 2024
Reply from AirTkt
Hi Douglas,
We're delighted to hear that you're satisfied with your flight information. We strive to provide our customers with a smooth and enjoyable travel experience.
Reply from AirTkt
Hi Elijah,
Thank you for sharing your experience with Airtkt.com. Please share the website with your family & friends. Thank you for your review. Have a nice day.
Reply from AirTkt
Hi William,
Thank you for your kind words! We're glad to hear you had a positive experience with our agent. We strive to provide excellent customer service.
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