Air Transat Reviews 109

First Time flying with Transat !! Ground staff all very good 👍 in flight staff a little rude and talking about other members of the crew in a derogatory way !!
Food AWFUL!!!! INEDIBLE!!
SEATS VERY UNCOMFORTABLE!!! ENTERTAINMENT LAUGHABLE!!! SO NO WE WON'T BE FLYING TRANSAT EVER AGAIN !!

DISGUSTING COMPANY. My mother has a rare bone marrow cancer and they will not make an exception for myself to switch my flight home to an earlier one if I need it. I may be her only donor. I got pushed back and forth for nearly two hours between them and the third-party (Gotogate, also horrible).
It is not by choice I want to switch and like any normal company YOU SHOULD ALLOW EXCEPTIONS for medical emergencies. I was told to just purchase a new flight.
USE ANY OTHER AIRLINE they were way more accommodating and understanding with my issue for my first leg of flight! Air Transat is heartless and is a horrible company who will not take responsibility or try to help.
Where are companies compassion these days? They are super money hungry. I don't care about your policies, maybe you should change them if you have to keep apologising! STAY FAR AWAY FROM THIS AIRLINE.

Affordable and reliable.

I see alot of 1 star reviews on here and have to wonder why. I fly quite often from Glasgow to Toronto and I've never had a bad experience. The crew on the ground are always helpful and never dismissive (they could teach Air Canada about customer service) But the crew in the air have always been fantastic. There are two flights attendants who I see alot on my flights and you can tell they have seen it all yet they still smile and have a wee laugh with people. I see them de-escalate rude or rowdy passengers occasionally and am always amazed at their composure and care for other customers. I wish I knew the names of the two girls who I always see on this flight because I would recommend them for special recognition.

I cannot fault them and always try to thank them at the end of my flights.
I recently flew over to Canada to say goodbye to my father and paid $500 for a trans Atlantic flight, 7 hours and two meals....my connecting flight (air Canada) was $2000 for a 1hr 20min flight with nothing other than grumpy staff, two days delays and lies. A pack of us were asking why the flight was cancelled when the air Canada rep (who looked bored and annoyed) told us "air Canada no longer flies in rainy weather" when asked to repeat that a few people in the crowd managed to record her repeating that absurd statement.
I've only been delayed once with air Transat and the staff were apologetic, knowledgeable, helpful and pleasant. 10/10

Keep up the good work and if any of the flight attendants read this I want to say THANK YOU.....it's always a treat to see people who are great at what they do.

My flight has been delayed 12 hours without telling me in the counter or via email which was awful for me. I got stuck in the airport having no idea what to do for 4 hours. Beside, I couldn't do check in online for both return flights for unknown reason which was very frustrating to me. I had to wait until doing check in the counter and it was late to change my seat and my 2 years old doughter's seat.
Plus, 2 passengers sitting in front of me in the return flight started yelling at me and verbally assaulting me under the pretext that they were upset with my two-year-old daughter who was sitting all the time in her seat and playing innocently. and the staff talked to me instead of stopping them. Imagine!!

The phone numbers do not
Absolutely no representation or accountability!!!!
They are disingenuous!!!!!!!
They stole items from my checked baggage and have removed themselves from any responsibilities

I've flown twice with AT, and while the first experience was pretty bad, the latest was even worse. I had a 10-hour layover which seems like more than sufficient time to get my bag transferred to my next flight, but the bag didn't make it. The bag was found, but wasn't put on the next flight a week later (this is a once/week flight). Still waiting 7 days later and have not been able to get any customer service, explanation, apology, or compensation from Air Transat. Seems there's been minimal to no effort to correct their error.

They put me on a long layover when there was a flight departing 5 hours earlier.
That plane had 45 empty seats yet they refused to put us on that flight...
She put us on hold on the phone for 25 minutes to "check" if she could do the change.
So we watched that earlier plane board and take off... with 45 available seats and wasted the rest of the day at the airport!
I'm done with Air Transat

One of the flight attendants was very confrontational following orders blindly, bossing people around with no rhyme or reason. One in particular would be incapable of deescalating a situation should the need arise but would escalate it. Some of the flight attendants need to realize we are paying customers not serving time in their jail until the aircraft lands!

Worst experience ever.
Start to End it was a dreadful experience.
They ruined my 5k worth of holiday by missing all my luggage.
Flew from London to Dominican Republic to celebrate my birthday.
It is 72 hrs they haven’t tracked my luggage yet.
Spending my Birthday in Oversized baggy pyjamas.
IATA should cancel their license as there is nobody in customer care to speak to.

Will never fly TransaAt again..Really bad experience..
We travelled London Gatwick to Dominican Republic via Montreal..Firstly there were no proper signs in LGW as to where their checkin desks are.
We found them at last and our luggages got scanned through..to be collected at Punta Cana, Dominican through via Montreal..
Just to add the food was awful and leg space wasn't great either.
After a 7 + 4 and 2 hrs transit.. realised the luggage hasn't arrived..
This has ruined the crucial 2 days of our 40th celebration .. Don't think it can be compensated..
There was no Ground staff of Transat to deal with our misery.. This wasn't just us in fact 10 more people who travelled via same route had their luggage missing..

Air Transat must be the world's worst international airline! I've flown with them 3 times - never again!!!! They must have the most uncomfortable seats anywhere on the planet - like rocks. The seat space is miniscule; as is the aisle space. An 8 hr flight Toronto - London Gatwick -Toronto is absolute torture! The only saving grace was the cabin flight attendants - they tried hard and were polite. How can an airline in this day and age not provide any TV screens/in-flight entertainment?!?! If you have to fly from London UK to Toronto, then go to Heathrow. Yes, it's not so convenient and more expensive, but BA/Air Canada at least provide a good service. I wouldn't even recommend AirTransat to my worst enemy!! NEVER, NEVER again will I fly with them!!!!!!

13 September 2023 travelling from Montreal to Ontario before onwards flight to Scotland. I can honestly say I’ve met the rudest person in my life at the check in desk unpleasant condescending and uncooperative spoilt the whole experience of my Canadian holiday

Bye Bye Air Transat !
Flight Porto/ Montreal from 25 August 2023.
I always travel with a carry-on suitcase and my computer bag. On the flight from Porto, my computer bag suddenly became too big (it had the same content and the same dimensions as always) and I was charged 100 euros to board it. This is what I call abuse and theft and the end of my customer relationship with Air Transat after 5 years of loyalty.

Awful experience (and I'm a frequent traveller).
Flight FCO-YUL.
We spent 9 hours on board, literally freezing.
The central part of the airplane had a polar temperature, the front one had a normal one.
Got a cold, frozen feet. I complained 5 times but we kept on freezing.

Luggage destroyed , no refund, no customer service . Claim on internet with pictures with no answers.

Horrible customer support. Not a user-friendly company. I would highly, highly encourage to not pick them for the slightly cheaper prices. They only think about making a profit off you and they don't care to get you to your destination. I had high hopes going for them but I was refused boarding by their manager and told to get out of the area because i am in the way or they would call security.

Wow this is really really bad, I’ve had my flight cancelled three days on the trot and then told I had to travel to a different airport, got there after paying two nights hotel rooms and a massive taxi bill to be told the plane has crashed into another plane on the runway at Miami airport???? Seriously what is going on here

Booked £11K worth of flights with Air Transat, who notified us that the flight were now going to be operated by Skylink! So, we went from 7 seats across to 9 seats, and 53 to 68 rows.
Air Transat refused to refund us (it's against their policy) even though it is a completely different experience.

Airtransat is a greedy, and dishonest fight company who in case of an emergency, due to their fault, provides you with no refund and a lot of excuses. This was one of the worst flight experiences I have had in a while, and not only did I not enjoy my flight due to poor food quality and poorly regulated weather control system, I missed my next flight, they did not provide me with the refund or another ticket. Politely ignored my complaints and did not help in any way.
Avoid this airline if so possible!

Lamezia Terme - Toronto:
The crew was kind and helpful with every request. The food served was very good. I traveled very well with Air Transat.