Airwheelshop Reviews 24

Very disappointed...
We asked to order a battery for a Airwheel suitcase. Because we had lost it..I had send them all details they said no good we need serial numbers... wooow..
Anyway next day I had provided them with serial number... they said o no I didn't buy suitcase from us...
What a lot of rubbish. This company sells suitcases But can't provide part's or accessories.... zero review.

All the wheels fell off in 3 days and my child was seriously injured.

cheap materials, dangerous product

Previously received emails asking if I wanted to distribute their overpriced suitcases. I can't imagine why they thought I was an appropriate target for their email, but I assume they are just scraping/harvesting emails from websites and then spamming the unfortunate sellers whose emails they have scraped.

Ignored them, hoping they would just go away.

Sadly not. More emails today.

Go away and stop harassing people.

Unsolicited email.

We have a faulty battery and the after sales service have done nothing since we bought them in April. We let them know with in days of the fault. Have done everything they asked and they have done nothing and have refused to provide any sort of rectification.

Japan puts the brakes on electric suitcases amid tourism boom
KYODO NEWS KYODO NEWS - Jul 28, 2024 - 11:30 | All, Japan
The growing popularity of rideable suitcases with electric motors designed to get people quickly around airports and train stations has alarmed Japanese authorities following a rise in incidents of foreign visitors using them illegally on public roads.

Japan currently classifies electric suitcases, which are particularly popular in the rest of Asia, as motorized vehicles that can be ridden on roads only with the required safety equipment and a driver's license.

Two major Japanese airports have already asked travelers not to ride them within their facilities while police are urging domestic retailers to warn customers of the strict laws concerning their use, concerned that foreign visitors are unfamiliar with the rules.

Photo taken on June 26, 2024, in Osaka shows an electric motorized suitcase over which a Chinese woman has been referred to prosecutors for unlicensed riding. (Kyodo)
A Chinese woman became the first person referred to prosecutors in Japan in June for unlicensed driving after she was spotted riding a three-wheeled electric suitcase on a sidewalk in Osaka.

In early July, a boy from Indonesia on an electric suitcase was seen weaving his way through a crowd of pedestrians on a street of Osaka's Dotonbori district, one of the busiest shopping areas in Japan. His family was taken aback when they were told riding such devices on roads is illegal in Japan, saying they can be ridden anywhere in Indonesia.

An electric suitcase has a built-in battery and an electric motor and can travel at around 10 kilometers per hour. Those sold in Japan are priced at around 100,000 yen ($640).

Photo taken July 3, 2024, shows a boy riding an electric suitcase on a street in Osaka's Dotonbori district. (Kyodo)
Under Japanese traffic law, the suitcases are categorized as "motorized bicycles," a category that includes mini motorcycles with 50 cc or smaller engines. As such, they need to be registered and equipped with a rear view mirror and turn signals. Drivers are also required to wear a helmet and carry liability insurance.

Narita airport near Tokyo said some people using terminal buildings complained about travelers whizzing past them on electric suitcases. Chubu Centrair International Airport in Aichi Prefecture and Kansai International Airport in Osaka advise travelers not to ride them in their facilities.

In recent years, advancements in motor and battery technologies have led to the emergence of new mobility devices. Japan has seen a sharp increase in accidents involving electric scooters since a traffic law revision in July 2023 allowed their use without a driver's license.

"Unexpected new forms of transport will continue to emerge," said Takeru Shibayama, a senior scientist at the Vienna University of Technology's Institute for Transportation.

Given the range of vehicles that fall under the category of motorized bicycles in Japan, the country needs to discuss "whether a new classification should be established" to deal with electric suitcases, Shibayama added.

Nikki was very prompt with keeping me updated with the delivery. Great work!

I had problems with my battery. Again Nikki who had expeditiously helped me earlier with an earlier battery that went missing responded to replace the faulty battery.
She should be commended for making my experience in dealing with airwheel a pleasure.

I purchased an Airwheel SE3S and I delt with Nikki through the whole process. She corrected my mistaken shipping address. She handled all the shipping including the customs, toll and VAT process. The suit case arrived in about 2 weeks. The battery was shipped separate and arrived on week later. The suitcase is amazing and really fast. Nikki was reassuring through the whole process. I thank you very much.

BEST CUSTOMER SERVICE!
I received my SE3S a few days ago and can’t wait to use it! I was having trouble deciding on the best case for me, and Nikki with customer service helped me so much with all of my questions. She was so pleasant to deal with!
I have severe breathing problems when I walk. This case will give me a new lease on life! My new mobility assistance device is so much lighter than any other option out there. I can put it into and take it out of my car myself. And when I get to where I’m going, it’s so small it won’t get in the way of anything. I know the company doesn’t advertise this as a medical assistance device, but I think they should. It would help so many people get around to where they need to go- Not only to airports! Thank you Airwheel for this great suitcase, and thank you Nikki for all your patience with my many questions!

In a world where the expectations of customers are often deceived, you respected everything you promised and you fulfilled my expectation.
Cristian Bulbuc

Used the case 2 times and motor, not working or the battery not charging but tried to get a replacement battery for the case and cant get one

The customer service at airwheel is excellent. They followed up on my delivery and were quick to respond to any queries. I am very happy with the service I have received and can’t wait to travel with my new bag!

I did not receive my battery. Instead I received a speaker. I have tried to reach out to the company but have not had an answer to email and the number on my credit card bill is disconnected. Please contact me. The person who needs the battery needs to use it soon. Very disappointed. .

The product is what was advertised. The luggage is sturdy and durable. We are happy with the quality.

Kids love it and my lil one want it to, excited to use for the next flight

The best customer service , quick response to my concern on the product , very helpful , I would truly pass this company around my friends and family !!!