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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products, frequently reporting issues such as receiving damaged, poor quality, or incorrect items. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many feeling their concerns were not adequately addressed. Consumers also faced numerous problems with their orders, including incomplete deliveries and items getting stuck in processing. The delivery service was often described as slow, unreliable, and prone to false delivery attempts. Furthermore, many people encountered considerable difficulties with the refund process, with pickups being delayed or not occurring, and refunds taking an extended period or not being issued at all.

What people talk about most

Product

Reviewers express widespread dissatisfaction with products. Many customers report receiving damaged, wrong,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction and... See more

Order

Consumers consistently express significant dissatisfaction with the ordering process. Many reviewers report... See more

Delivery service

Customers had negative experiences with delivery services. Many reviewers report significant delays, with... See more

Refund

People report negative experiences with refund, expressing significant dissatisfaction and frustration. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Gave 1 star because -ve rating is not allowed, Don't EVER prepay for products on this trash app 1. 3rd party delivery service, which delays delivery by 15 days 2. Free delivery only above 1199Rs 3... See more

Rated 1 out of 5 stars

I wish I could give zero stars, but that's not an option. This is the worst app I've ever used. It's extremely difficult to reach customer support, and the return policy is terrible. Even when Ajio se... See more

Rated 1 out of 5 stars

I ordered 2 kurta sets and 1 pant from AJIO, but all the products were damaged and of very poor quality. I have been following up for the last 15 days through multiple emails and calls, but there is n... See more

Rated 1 out of 5 stars

THE worst shopping app ever! they effed up my first purchase from them, talk abt making a first impression. Never used ajio before but unfortunately this time i had to and ruined my week leading upto... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Shoe Store
  5. Women's Clothing Store

Information provided by various external sources

Shop online for Fashion & Tech in India. Buy Clothing, Footwear, Accessories and Electronics at best prices. ✓100% Handpicked ✓30 Day Returns.


Contact info

1.2

Bad

TrustScore 1 out of 5

347 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

have order the product Pre payment…

have order the product Pre payment amount 2295 once I payment for the product but I didn't receive the product once I order was confirmed then my product was cancelled without any reason still I didn't receive my refunds payment also very bad very worst response then I call for ajio customer care no response and chatting with the app no response it's 1 month February 11 I order the product my product cancelled day February 16 still no any response ajio app so please kindly refunds my payment soon as possible people please don't pay before you receive the product please do cash on delivery is best ajio please refunds my payment.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic site & experience…

Ordered Rayban 3825 58 size which had 2 numbers in stock when I placed the order it no longer exists it just got vanished & even the site is not specific about the size as it shows confusing size code
Really pathetic site & experience
After its owned by reliance
Need to growup

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Very worst app I ever seen

Very worst app I ever seen , I have ordered my purchase 1 month before but still they didn't deliver yet and also there is no cancellation option, also I have cancelled one product somehow but they didn't return my money yet . And the customer care number .. i don't know why they keep that customer care ... simply waste, waste of money, waste of time.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

The deliveries are pathetic ...the…

The deliveries are pathetic ...the packages are not delivered to the hand. How to you expect the customer to believe in it? The Amazon's delivery are 100 % delivered to hand and no missing. And Why it's takes 14 days to delivery the item ordered?

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

​AJIO is a Scam

​AJIO is a Scam! 🛑 I ordered a Floral Kurta Set but received the wrong product. I have raised 5 return requests, and every single time the delivery person cancels it from their side without even coming to my house! I have lost my ₹1500 and AJIO support is doing nothing.
​Horrible service and zero accountability. Do not buy from here unless you want to lose your money!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

the viral sequin skirt…

I couldn’t find the viral sequin skirt for a reasonable price anywhere online, until I found one on ajio. Though available in a small size only, it fits me perfectly. I’m so satisfied with the timely delivery and the quality of the skirt.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

I have ordered kurta set with dupatta costed 1500 rs. Ajio had delivered one torn dupatta, used jacket and t shirt. I requested return but they are not picking up my order. It's a big fraud. Never order anything from ajio app. It's a waste of money.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order for two shirts 20…

I placed an order for two shirts 20 days ago in Agio, only they arrived in different colors.I had returned it but they never came and took it away. He said there was some problem and it has been 20 days since all this happened. Whoever is watching all this, I request you not to order anything there. I didn't know it would be so bad. I put the clothes for the village festival but it has been 25 days since the festival ended and the problem has not been solved. The refund has not come either 🤦‍♂️

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 kurta sets and 1 pant from…

I ordered 2 kurta sets and 1 pant from AJIO, but all the products were damaged and of very poor quality. I have been following up for the last 15 days through multiple emails and calls, but there is no proper response from the team. This has been a very disappointing and worst shopping experience. Immediate return and refund is expected.ajio worst brand

February 10, 2026
Unprompted review
Rated 3 out of 5 stars

you have not delivered the exact briefs…

you have not delivered the exact briefs which was shown in your portal. The breif pattern colours are very different from what you have shown in your portal. This is totally disappointing and i did not expect from such a reputed concern like you. but the product which i have received was good.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Ajio.com Delivery Scam

Ordered 2 shirts from @AJIOlife and paid in full, but received only 1 item in the sealed package.
Multiple follow-ups, yet no proper resolution from customer support.
How do I prove that the packet containing one 1 shirt.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had option to rate them 0

I wish I had option to rate them 0. They sent a wrong product, after going through all the formalities for return for over a month now, all they keep saying is sending emails that process for refund is going on. One of the worst nightmare!!! Never ever recommend anyone to buy from this AJIO online site.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I received the wrong colour product and…

I received the wrong colour product and the quality is extremely cheap. On top of that, the product was delivered without any brand tags.

Now when I request a return and refund, your pickup staff refuses to take it, asking for brand tags. How am I supposed to provide brand tags when you never sent them in the first place?

Your customer support is useless and not responding with any solution. This is absolutely pathetic service.

People, please do not buy anything from this brand. Their return policy is horrible and misleading. Ajio is nothing but a fraud platform that cheats customers with fake policies and zero accountability.

January 27, 2026
Unprompted review

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