Albatross Tours Reviews 974

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff, including tour guides and drivers, for making their trips enjoyable and well-organized. Many appreciate the well-planned itineraries, which often include longer stays in each location, allowing for deeper immersion and less frequent packing and unpacking. The quality of the holidays, including the chosen locations and accommodations, is frequently highlighted as superb, contributing to memorable experiences. However, some people mentioned occasional issues with food quality at specific venues and felt that some hotel rooms were not up to standard or that they were treated differently as part of a tour group. A few reviewers also noted instances where tour guides were perceived as unhelpful or unresponsive to individual needs, and some found certain locations or excursions disappointing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising tour guides for their exceptional... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the choice of amazing... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their trips as amazing... See more

Service

Customers had positive experiences with service, with many describing tours as fabulous, amazing, and... See more

Quality

People report positive experiences with quality, particularly regarding accommodations and meals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

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Rated 3 out of 5 stars

Hotels to far from centre of towns

Hotels to far from centre of towns, except for Bublin. Hotels were very good. Not enough meals provided, good to experience some meals by oneself. Our tour guide was 5 out of 10. Went on the Italian Grande 2 year early and rate that 9 out of 10.

August 19, 2024
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Reply from Albatross Tours

Dear Gloria,
Thank you for your feedback. We're glad you enjoyed our hotels, especially in Dublin. We note your concerns about hotel locations and meal provisions and will consider these for future tours.
We regret that our tour guide didn't meet expectations this time and appreciate your comparison to the Italian Grande tour. Your insights are valuable for our improvement, and we consider all feedback.
We hope to welcome you back soon and provide an even better experience.
Best regards,
Matt & the Albatross Tours Team

Rated 5 out of 5 stars

Italian Alternativo from Venice to Rome by less traveled routes

Our bus trip (Italian Alternativo) from Venice to Rome, tracked south giving us frequent views of the Adriatic Sea. Aspects which appealed to us were:
* the programme was designed to limit our exposure to the "tourist crush" found in many cities;
* an effort was made to stay in our hotels for a longer duration (rather than 'over nighters' ) and while radiating from there to an assortment of interesting attractions and novel places;
*there was a good balance between a planned activity and free time;
* in addition, there were a few special dinners in unique places, the memory of which will last forever; and lastly,
*our Tour Guide was knowledgeable, helpful (especially in recommending suitable places to eat & see) and kept the group to the timetable for everyone's benefit.
Good memories

September 3, 2024
Rated 3 out of 5 stars

Value for money in doubt but had a good time

Pace was good. Guide & driver was exceptional. Seville hotel was terrible. I think Albatross tour designers should visit proposed accommodation. It was too far out of town, adding to costs. At the price we pay for the holiday we expect top 4-5 stars. Some days we got in too late.
This is our second Albatross tour but for the price we are not sure we got value for money.

September 19, 2024
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Reply from Albatross Tours

Hello Mark,
Thank you for your feedback. We're pleased to hear you enjoyed the tour's pace and found our guide and driver exceptional.
Your comments about the Seville hotel and its location are noted, and our tour designers review all feedback to identify where improvements can be made. We also appreciate your insights on the schedule and value for money, which can help us enhance our offerings.
Thank you for choosing Albatross Tours again. We hope to welcome you on another tour soon and provide an even better experience.
Best regards,
Matt & the Albatross Tours Team

Rated 5 out of 5 stars

Grande Tour of Italy

I had to start the tour with a foot feature that was almost recovered, and as the tour was quite action packed, I was a bit nervous how I would go. My tour guide Helen made sure I was ok at all times and with the Italian hospitality I was able to hop on and off the boats (and gondola) with ease. We had a free day in Tuscany and Helen booked us into a great restaurant in the town square that was full of atmosphere as a festa was in full progress. It was a memorable night out.
Our bus driver Andrea made us feel safe on the road (and driving through the mountains). He was very professional.
We had a great time considering I was in recovery, the tour exceeded my expectations.

August 28, 2024
Rated 5 out of 5 stars

Wonderful experience

You could not fault the organisation by our Tour Guide on the Italian Grande Tour I was on in August/September this year. The Hotels, tours and meals were all first class.
It was also lovely to stay in the smaller towns away from the major tourist centres.
I would highly recommend this tour.

August 28, 2024
Rated 5 out of 5 stars

Our guide Gian-Franco

Our guide Gian-Franco, ably assisted by our wonderful bus-driver Paolo, helped to make the Italian Grande trip a wonderfully memorable experience. Just a lovely mix of unmissable cities like Florence and Venice, combined with some less well-known, smaller charming towns like Macugnaga and Lucca. My daughter and I will never forget the beautiful and historic places we visited, the amazing food we ate and the terrific people we met! Thank you Albatross!

September 11, 2024
Rated 5 out of 5 stars

Albatross always deliver

Albatross always deliver, from unique experiences or lunches to genuine one of a kind boutique accommodation. From staying at the luxurious Alhambra Palace Hotel to a magnificent lunch at a port winery, and with no added extras.

September 3, 2024
Rated 4 out of 5 stars

Karen was a wonderful guide

Karen was a wonderful guide, very knowledgeable & so easy to get along with, took care to ensure everyone was looked after.
I did feel there were times we didn’t get enough time in a place for example St. Paul de Vaunce, whilst we were in Nice

September 8, 2024
Rated 3 out of 5 stars

This was our third tour with Albatross

This was our third tour with Albatross, we were quite happy with our tour. Our tour guide Alex was excellent, a true professional in his field. Most of the Hotels were of a good selection, some outstanding. However, the Hotel in Seville wasn't the best choice, I think Albatross could do better, it was too far from the City. There was one tour that was a waste of time, Aveleda Wine Estate, boring! couldn't wait to get back to Porto, as for the Gardens, I give it 2 out of 10! a better time spent would be a free day at Porto. I feel that Albatross might have dropped the ball a bit on this tour.

September 17, 2024
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Reply from Albatross Tours

Hello Vincent,
Thank you for sharing your feedback. We’re glad to hear you enjoyed your third tour with us and appreciated Alex’s professionalism. It’s always great to know that our guides make a positive impact on your experience.
We’ve noted your comments regarding the Seville hotel and will review its location for future tours, as we strive to select accommodations that offer both comfort and convenience. Regarding the Aveleda Wine Estate tour, we appreciate your perspective, and we’ll take it into consideration when we evaluate future inclusions to ensure they meet our guests' expectations.
We value your continued support and look forward to welcoming you on future tours, aiming to provide an even better experience each time.
Best regards,
Matt
Albatross Tours

Rated 5 out of 5 stars

Switzerland

Loved the experience of Switzerland. Hotels great. Lovely people in group. Plenty to keep us busy. Tour guide probably needs to retire. I was not happy the way he handled a situation on the trip.

September 10, 2024
Rated 5 out of 5 stars

Terrific Tour of the Alps etc.

Virtually everything. Excellent tour guide who had great knowledge, sense of humour and very helpful. Hotels were to notch especially the final stay at Lake Garda. Coach drivers were easy to get on with. All in all brilliant.

August 19, 2024
Rated 5 out of 5 stars

The overall tours with Albatross were amazing

The overall tours with Albatross were excellent. From the locations and sites visited, the hotels and tour managers, I could not fault them

Especially the Tour managers were amazaing, making sure everything was as expected and helping with requests.

September 3, 2024
Rated 5 out of 5 stars

Our tour was the Grand France

Our tour was the Grand France. We had an awesome time due to our tour guide Karen, who was amazing.So friendly, informative, knowledgeable and fun. Our group was 24 fun loving people who were all considerate and friendly.
We went to some of the most beautiful and amazing places and our accommodation was great.
I do think that sometimes we had very busy days and maybe we could have done one less excursion in a day as some days we were in 3 different areas of interest but not enough time to get to see everything.
So maybe a couple of extra days on tour and on the busy days one less activity.
On the whole an absolutely fantastic experience. Our group loved it.

September 8, 2024

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