Albert has been a real lifesaver for me! I live paycheck to paycheck and knowing that an instant deposit is available is a breath of relief for me. Whether it’s for gas, food, or bills, Albert has had... See more
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Review summary
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This app continues to surprise me. It has a lot of features that I love and didn't know I needed until I had it.
Company replied
Everyone is very helpful and timely addresses whatever concerns you may have. Customer service is easy too reach and communicate with.
This is the only one of these apps I like. I always forget I have have rainy day fund saving up with Albert and it always is a blessing to have!
Company details
Written by the company
Albert is a fast-growing money app with millions of customers. We help people get smarter about money with industry leading financial products and a personal financial assistant that offers a whole new way to budget, save, and invest. Complexity and high fees have dominated the financial industry for decades. At Albert, we make financial products that are intuitive, affordable and available to all.
Contact info
, , Los Angeles, United States
- support@albert.com
- albert.com
4.5
Excellent
7K reviews
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Fast and easy transactions when needed
March 25, 2026
User friendly
March 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not sign up for smart credit or…
Do not sign up for smart credit or frankly any subscription with this app. Canceling it will be beyond difficult and they usually do not cancel when told causing you to continue to get charged without refund. There are better apps out there than Albert.
March 25, 2026
Unprompted review
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert. If Albert isn't right for you, I can help you adjust your plan or deactivate your account. Please email me at support+sam.m@albert.com so I can assist. –Sam
Trap
Trap, everything they can to keep you from deactivating. Hoping u forget about it.
March 23, 2026
Unprompted review
Reply from Albert
Hi — it sounds like you currently have an active account and would like to deactivate. I’m Sam, a senior support specialist, and I can help you with this process. Please reach out to me via email at support+sam.m@albert.com when you have a chance. —Sam
When in need Albert has been there!!
March 23, 2026
Want to cancel because it kept taking…
Want to cancel because it kept taking money out of my bank account. Customer service says it can't cancel unless all accounts say zero. Cannot get to zero because they keep taking money out of my bank account.
March 23, 2026
Unprompted review
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert, and I’d like to see how I can help you with deactivating your account. Please reach out to me at support+sam.m@albert.com so we can connect. –Sam
Great every time
March 22, 2026
Customer service was rude as hell
March 21, 2026
Unprompted review
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert. I’d like the opportunity to understand more and help address your concerns. Please email me at support+sam.m@albert.com so I can help. –Sam
Always asking me to verify my debit…
Always asking me to verify my debit card. Fees even with ach transfer
March 21, 2026
Reply from Albert
Hi there — I’m Sam, a senior support specialist at Albert, and I’d like to take a look at any issues you’ve encountered with Instant. Please email me at support+sam.m@albert.com so I can assist you directly. –Sam
The constant withdrawal from my bank…
The constant withdrawal from my bank without notifying me is annoying. Not talking about when it takes the money from the loan back.
March 21, 2026
Reply from Albert
Hi there — It sounds like you have Smart money turned on. I’m Sam, a senior support specialist at Albert and can help adjust your Smart money settings to fit your preference. Can you email me at support+sam.m@albert.com so I can assist? –Sam
So simple and convenient!!!
March 20, 2026
Awesome to work with
March 19, 2026
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