I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
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I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
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I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great quality and very quick print and…
Great quality and very quick print and return! Thanks 🤩
May 29, 2026
Reply from albumworks
Hi Cathie, Thanks for the great review. We are so pleased to hear everything went well and that you loved the quality and fast turnaround time. - Thanks again, Amanda and the team at albumworks
Best thing is I can do it anywhere
Best thing is I can do it anywhere - I can make my book on holidays, in the car, at the airport and I do not need an internet connection. Please never remove this or I will have to find a new company!!! Great product, good quality, reliable, efficient, great phone support and very professional. Good sales too!!!
May 28, 2026
Reply from albumworks
Hi Virginia, thanks for the fantastic review regarding our quality and service! It is great to hear you love our downloadable editor that lets you work offline—whether you're on holiday or at the airport. - Cheers, Clyde and the team at albumworks.
Reply from albumworks
Hi Laurie, thanks for the awesome review! We love hearing that you had a great experience with us. - The albumworks Team
Great service and beautiful finished…
Great service and beautiful finished product full of wonderful memories. Staff were able to overcome some technical problems with my albums with much patience. Definitely recommend Albumworks.
May 13, 2026
Reply from albumworks
Hi Paul, thanks so much for the great review! We’re thrilled we could help resolve those technical hiccups and deliver a beautiful album. – The Albumworks Team
The product is very easy to use.
The product is very easy to use. The page decoration is basically up to your creativity which is supported by Albumworks.
The scrapbook styles are great as is the page backgrounds that you can use.
May 8, 2026
Reply from albumworks
Hi Ann- Marie,
Thank you so much for your review. We are thrilled to hear it was easy for you and that you liked the creative process.
I hope you Photo book turned out amazing.
albumworks
....................
Service and Product Quality
May 7, 2026
Reply from albumworks
Hi Terence, thanks so much for the 5-star review! We're thrilled to hear you're happy with our service and product quality.
Everything about your album design…
Everything about your album design process, and final product quality.
May 19, 2026
Reply from albumworks
Thanks so much, Gary! We're thrilled to hear you loved both the design process and the final quality of your album.
I have used Albumworks for many years…
I have used Albumworks for many years now….thinking it is > 15 years and the program always delivers ‘above and beyond’. It is easy to use and efficient, producing albums of excellent quality. The company always answers any questions promptly…..10/10 from me!
May 19, 2026
Reply from albumworks
Hi Diane! Thank you so much for your incredible loyalty and the perfect 10/10 review. We love hearing that our editor is easy to use and efficient.
I have done many books with Albumworks
I have done many books with Albumworks. Always extremely happy with the printing and how quick you print and send the book to me. Well done.
May 15, 2026
Reply from albumworks
Hi Doug, we're thrilled to hear you're always happy with the print quality and quick turnaround.
Quality product
Quality product, quick delivery, easy computer program enabling your own creativity and personalisation to your photo books!
Highly recommended!
May 15, 2026
Reply from albumworks
Thanks so much for the 5-star review! We're thrilled to hear you found our program easy to use and loved the quality of your photo book.
Excellent printing quality and so easy to use!
This is about the 10th Photobook I have done with Album works and have had excellent results in them all! The printing is VERY clear, even the signs and text you photograph when travelling! I have used other Photobook sites and the quality and speed of printing and delivery far exceeds the others. Also being able to have 200 pages is a real bonus.
May 15, 2026
Reply from albumworks
Hi Lynne, 10 photobooks is an amazing milestone! Thank you so much for your loyal support and for sharing your experience.
The quality
The quality, speed of turnaround and the quality of the boxing. 15/5/2026
Grant Fuller
May 14, 2026
Reply from albumworks
Thanks, Grant! We know how exciting it is to get your book, so we try to ship as fast as possible.
Birthday Album. Great quality and the album made Josh's…
Great quality and the album made Josh's day. Received it promptly.
May 14, 2026
Reply from albumworks
Hi, thanks for the feedback! We are so glad to hear the birthday album made Josh's day and arrived quickly.
Reply from albumworks
Hi Alan, thanks for the awesome feedback! Great to hear you found our software easy to use and our service fast.
Amanda and Clyde held my hand all the…
Amanda and Clyde held my hand all the way through from a distance. I made aa 11 x 8.5 hard cover photo book. I’m so happy with it and I must have driven them batty initially as I’d forgotten so much since I made the last one 2 years ago and I was calling 3 and 4 times a day.
May 13, 2026
Reply from albumworks
Hi Karen, thank you so much for the lovely review! Our team were more than happy to help you out, and we are absolutely thrilled that you love your new album.
Photo enhance yes or no
1. Not having an option for a smaller book eg 20 page instead of 40 page
2. I was disappointed with how dark the images came out. I ticked no to photo enhance at the advice of my photography club, rationale being that I had already spent a lot of time in post-processing and therefore I was in control of the image. It turns out they may have been better if I had, so now am considering whether to order another book with enhancement, which is expensive. Its for a competition so I really wanted the best I could present. I also have another project in creation for a friend, but am hesitant to proceed until I'm satisfied with the quality.
May 12, 2026
Reply from albumworks
Hi Leanne. Thank you for your feedback. Our Classic albums can have a minimum of 20 pages; you simply need to delete pages 21 to 40. In regard to your dark images, using Auto-enhance will certainly help prevent this. I have emailed you some further info.
Disappointed with the colour
Disappointed with the colour
As the photos are of birds colour is very important
Seems to be too much red coming through….browns appear much too warm approaching orange. It may be to do with the enhancement process that you use? I will try once more but will request you not to enhance my photos.
April 27, 2026
Reply from albumworks
Hi Hugo. Thank you for the feedback. We're sorry to hear the print quality didn't meet your expectations this time. Our Customer Service Manager has just sent you an email to look into this further and get it sorted out for you. We appreciate your patience while we resolve this.
Regards albumworks
14 years of great service.
I've been ordering photobooks from Albumworks for 14 years (27 books) and I have always been more than happy with the results. Plus brilliant customer service whenever I have had any issues.
April 29, 2026
Reply from albumworks
Hi Georgina,
Thank you for the incredible 5-star review! 14 years and 27 albums is amazing loyalty, and we can't thank you enough for your continued support. We look forward to helping you with your 28th project and beyond!
Software easy to use
Software easy to use
Print quality is good - be careful of colors if you edit your photos before import as the software can boost colour again
Very fast delivery
May 13, 2026
Reply from albumworks
Hi Simon,
Thanks for the great feedback! We're glad to hear the software is easy to use and your delivery was fast. In regard to "boosting" colours you may be referring to Auto-enhance, which can be turned OFF during the checkout process.
My 21st Albumworks photobook!
Recently made my 21st Albumworks photobook. As usual, the program was easy to use, the upload was simple and quick, and the production process was straightforward. The end result (~120 pages) is beautiful. Very happy to recommend Albumworks!
April 27, 2026
Reply from albumworks
Hi Bruce,
Thank you for the amazing review! 21 photobooks is a fantastic milestone, and we are honored to keep preserving your memories.
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