Alchemer Reviews 19

I've been using Alchemer since 2018 for our market research work and the customization capabilities are outstanding. Unlike other survey tools we tried, Alchemer let us build exactly the workflows we needed — including integrating voice capture and transcription into our survey process. We actually liked the approach so much that we turned our internal voice transcription tool into a product (voicecapture.ai). The platform is flexible enough to grow with you. The learning curve is real, but once you get past it, the possibilities are huge.

I am writing this to warn users that Alchemer appears to be systematically extracting data without compensation.

My most recent experience today (21/01/2026) confirms a pattern I have seen repeatedly:

Rejection after survey completion: I spent a significant amount of time answering every single question, only to be "screened out" or disqualified at the very last step. This suggests they are keeping the survey data but using technicalities to avoid paying out the reward.

False time estimates: Their time estimates are consistently misleading. A survey listed as "10 minutes" frequently takes 30 or more minutes to complete, further devaluing the user's time.

If you value your time, avoid this survey company. You will likely end up doing free work.

This company is a complete scam.
Once you complete a survey, these crooks pretend there is an error and refuse to pay you. They should be shut down.

Surveys on this site often have bugs that prevent me from completing the survey. It's HORRIBLE.

scam company, you take a survey answer honestly and then get nothing. Will avoid from here on in.

Experienced from April 3 - April 24, 2025
TOTAL LOSS: $35000
So Alchemer Mobile is the front door to a fraudulent money laundering scheme that hides behind a "online job" in which you sign up to execute 10 Tasks throughout the day by clicking on a specific url provided in the TASK that takes you to the App Store. When the url pops open the specific app you take a photo with your phone and you provide this photo to the "Receptionist." The Receptionist then pays you a specified amount of money, say $8 per App photo. Then there is the advanced Task that happens about every 4th or 5th Task. This Task #5 involves using their homegrown trading APP. The app is misnamed something like Bybitdd.org or something similar and you are given instructions to place a buy up or buy down on a purchase of BTC or USDC or some cryptocurrency. *BEWARE* if you make a mistake it will eventually cost you THOUSANDS of DOLLARS to get your money out of this piece of crap app. Their TERMS of SERVICE don't say anything specific about the fines they will charge you to fix your credit rating and the payment of $15000 required to "Open a Large Volume Channel" to get any of your money back. This company will deny everything because they say this is a backdoor trading scheme to level out the price of Bitcoin. Personally I believe it is a platform for money laundering. I have a lot of money in this app and I can't get it out because they say I have to pay $15000 to "open a large volume channel" first. Prior to that I had to pay $20000 to get my credit rating to 100 because the first time I made a setting mistake of 120 seconds instead of 180 seconds, they cut my credit rating to 80. Every which way I turned they kept fining me for something they said I did wrong in the process, only their stupid hokey app changed URL about 10 times along the way and obviously the App is completely unstable or they are hiding it from IC3.gov

Complaint
Don’t use Express VPN they use a company to help them get a bunch of fake views by promising people they are going to give them $20, so after this company gets you to go to Express VPN for 5 seconds it helps their views , after you do all the things they ask you to do all of a sudden know they want to try and pay you in Bitcoin. The company that promised me the money a switched it is alchemer be very careful they did not full fill what they said they would do.

I wish I could Give You A 0 Because 1 Is Way Too High! Your questions Don’t Give Enough Answers, A lot of The Time No Answer Is Right! That was the crappy est survey I have ever done in my life! It was Soooo Slanted To The Democrats Side…

On the business side, I would never use this company again but unfortunately, the contract auto renewed, and they wouldn't let us out 2 weeks before despite the fact that they had the wrong POC they were sending things to (that fun little bit is buried in their service agreement that it autorenews 30 days before). Their systems are terrible. The user flows and aesthetics are the worst in the industry. Customer support is terrible. There is not a single redeeming thing about their platform—especially when compared to competitors. Seriously, anyone is better than them.

Yikes. Strongly advise against using Alchemer. For about 6 years, I've been a customer. Originally, technical customer support was great. They had friendly, competent people who could solve your challenges. Albeit, there were times that they (unintentionally) trained their customers to have to get 'demanding' to speak to those qualified, technical leads.

Ever since Alchemer was acquired, they have gone downhill.

More bugs, glitches and problems. A 'Director of Engagement,' Joe Stoltz, who has zero concept of what the word 'engagement' actually means or how to structure an effective customer support function that triages inbound issues well, segments customers effectively and trains + assigns the right technical support in a timely and effective manner.

I spoke with someone on his team who agreed with my assessment of Joe's limitations and mishandling, but then, on paper, she emailed backing up his deficiencies. Clearly, politics, CYA and a relentless drive to prioritize profits > solving their own internal problems > customers

On top of all the customer experience/support issues, the platform is increasingly unstable. Since they are not transparent, consistent or honest about their issues anymore, it's unclear whether any of that will improve or get worse.

I share all of that to say: they are a hot mess. I've invested years in building out a solution with Alchemer and advise you do not do the same.

The cost of subscribing to their service is only 1% of the actual cost.

The rest of the cost is: your time learning the complex platform (they created a 'University' which they market as a benefit; it's simply to put the burden of navigating complexity on users), endless back and forth with customer support (too often without resolution, given issues recur) and loss of business, because your own customers will not convert or stay, given their experience using Alchemer.

WARNING --- I would give zero star if I could. I believe Alchemer is a scammer based on my experience yesterday.

I have completed 2 long surveys yesterday from Alchemer. They were published by a reputable third party survey platform. They were:
1. listed for 17 minutes - It took me 50 minutes to complete it.
2. listed for 44 minutes - It took me 1 hour and 9 minutes to complete it.

Both long surveys were cut off as soon as I completed them without paying me a single cent. This was my first time to do surveys from Alchemer. I would not have done any of them if I knew this would happen. I was made under the impression that Alchemer is a scammer to harvest the information for free and it will also continue this practice.

Please be careful that Alchemer is now circulating the surveys via reputable third party platforms. I will stay away from Alchemer as I believe this company is dishonest.

The survey took 10 minutes, they say...false, at least 30 minutes...you end up and inmediately they close the survey without paying you...almost all of these companies are scammers !!!

Another scam site that do a lot of surveys through swagbucks, even when you complete there surveys they dont payout, these sites should be regulated

MAJOR REMOTE WORK HOAX SCAM ! Ppl contact you for remote computer work. COMMUNICATION IS ALL THRU WHATSAPP They take you into crypto currency and entice you to trust them To buy crypto and load it into your ‘working account’. you will be buying more and more crypto for several reasons including supposed
to go up the ladder from VIP1 to 2,3,4.

ALWAYS A REASON PAYDAY NEVER!!! COMES AND THEY KEEP ALL THE MONEY YOU CONTRIBUTED FOR YOUR SUPPOSED WORKING ACCOUNT.

Also they have changed name also to
GLobal-Alchemer.com to try to hide

I SEE they are also putting great reviews here to counteract the truth.

Alchemer (formerly Survey Gizmo) is a very capable survey research platform, including conjoint capability, video dial-testing, image heat maps, and timed questions. The annual subscription license is also about 60% less expensive than similar tiers from Qualtrics, Decipher, and QuestionPro.