Worse service ever! Pulling teeth to come out. Even though they were paid, they put in cheap cabinets and left us with no cabinet backs and holes where the toilet the paper roll is. They caused a leak... See more
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Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more
It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more
I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more
Company replied
Company details
- Security System Supplier
- Furniture Store
- Security Equipment Store
- Security Service
- Security System Installer
Written by the company
Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518
Contact info
450 North 1500 West, 84057, Orem, United States
- 844.442.5337
- customerservice@alder.com
- alder.com
2.6
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Davis guided me to answer when I should receive my money and that the cancellation process was taken care of
Davis guided me to answer the following question I had and any concerns were also taken care of
September 7, 2021
Unprompted review
Trevor did an awesome job helping me…
Trevor did an awesome job helping me out. Thanks again.
September 4, 2021
Unprompted review
It was great!
It was great! Trevor answered all questions and concerns with a positive and warm attitude.
September 4, 2021
Unprompted review
Very respectable helpful understood…
Very respectable helpful understood everything I need to tell me everything I need to know thank you
September 4, 2021
Unprompted review
Steven was the bomb
Steven was the bomb! He helped with all my questions and helped order spacers for my magnetic door sensors that wouldn't fit. Thanks Steven! We appreciate you
September 3, 2021
Unprompted review
Very professional and polite
September 3, 2021
Unprompted review
Had a great experience
September 3, 2021
Unprompted review
Steven was patient and helpful
Steven was patient and helpful. I could tell he really wanted to try and solve my problem. He went through available options even when the first one didn’t automatically work. That’s good customer service when an individual genuinely wants to solve your problem.
September 3, 2021
Unprompted review
Very nice and explained everything to…
Very nice and explained everything to me to help me understand what I was getting and that the price would stay the same and not change.
September 3, 2021
Unprompted review
Did a good job
September 2, 2021
Unprompted review
Henry was great
Henry was great. He explained everything very well without being boring. He answered questions and was fun to talk to. He is a very good rep.
September 2, 2021
Unprompted review
Everything went well.
September 1, 2021
Unprompted review
Quality service
September 1, 2021
Unprompted review
I only have good things to say…
I only have good things to say regarding purchasing home security from this company. I have not received it yet, and hopefully my good experience remains the same once I receive and get everything installed! I am very hopeful that it will.
September 1, 2021
Unprompted review
Helpful and quick in resolving my issue
September 1, 2021
Unprompted review
Very knowledgeable
Very knowledgeable, very polite. Made sure I understood what I ordered.
September 1, 2021
Unprompted review
The service Blake provided for me was…
The service Blake provided for me was very professional and I appreciated his follow up to complete the process! Thank you Blake for all your assistance!
September 1, 2021
Unprompted review
She was very great and attentive!
September 1, 2021
Unprompted review
I was very satisfied and thankful I called
I was Sheryl satisfied with the way they explained to me step by step which package was more convenient for me and also were very patient as I was repeating back everything I was being told
August 31, 2021
Unprompted review
Good
Great customer service! Questions were answered and very knowledgeable.
August 31, 2021
Unprompted review
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