Alder Reviews 1,249

I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤

The salesman and technicians were awesome.They made me feel comfortable and safe. They explained everything about the company and how the system works. Great teamwork. Thanks so much.

I did not choose you my mother of 84 was coerced into it. When she realized what she done, she called me and wanted to cancel, now it appears your company want to give her the run around. Poor customer service 😢

The salesman and tech were very nice and friendly….they were very fast and explained everything

Salesman came to my home i wish i had never spoke to him. I decided to take the system. SALES REP TOLD ME YOU HAVE 30 DAYS TO CANCEL IF NOT HAPPY..i called in 4 days and told them i want to cancel my smoke alarm just goes off all the time for no reason it is now under my kitchen sink i was advised i only had 3 days to cancel not 30 i was so lied to by the salesman its a horrible system and they are not a honest company now they say im in a 3 year contract. Just leaving warning very dishonest lying people DO NOT USE THIS COMPANY

This is the worst company I have ever had to did with. It has taken 3 and 1/2 HOURS just to get my address changed. Then they said they would give me a month free because of it then they all of a sudden forgot what they told me. WORST COMPANY EVER!!!!

This is a terrible company!! I’m trying to cancel their service now. They are currently charging me every month, while not providing services to my home! All over a cancellation letter. They’re talking about reporting bad credit. I even fulfilled the contract. They’re still trying to screw me! Don’t do sign with them!!!!

We have been with this company for over 5 yrs in Alaska. As of late they no longer have technicians who service this area. Our system has been malfunctioning for over 90days and when you call customer service after speaking to 5 agents no one has the correct answers. It's just a bunch of incompetents. Thay have made several promises of crediting our account. I recently asked question to alder why they can't fly techs to this region and the response was silent with no answer to a simple solution. This was the worst contract ever made Alder is unwilling to release us from the contract due to the fact they have no local service. However, they are still collecting our money. I strongly suggest people avoid this company. ALDER ALARM!!!!!

Like most recent reviews, I have not had a good experience with Alder. I do accept the fact I signed a contract for 5 years but my concern and reason for this review is the fact Alder is unable to help customers. It seems that if you try to cancel your services, they point to the contract you signed instead of working for on a resolution that agrees with both parties. Thus leaving you to two choices, pay off early or fulfill your original contract.

What was the final straw is the fact your 5 year contract is set to auto-renew and cannot be turned off unless you call back 15-days before renewal. When I asked the account manager about turning it off now so it doesn't auto-renew on me 2 years later, I was informed she would not do it due to policy. This seems like a suspicious business practices and I warn anyone with a current subscription to keep your eye on when your contract is expired before it renews. Make sure you don't get tricked into another contract auto-mantically without your consent for a new contract when the old one expires if you are planning to leave the service after your original contract is fulfilled.

Horrible customer service. Our panel has not worked since February. I have called numerous time’s. They always say new panel will be sent out because we will need to pay for a technician along with a long wait for someone to even come out. I been told we would get credit for the months that panel was not connected to the day it was turned back on. They want to give less credit than what they actually took out of my account. Never again would I service with them or refer to anyone. They’re horrible people!!!!!!

If I could give 0 stars I WOULD!
They are CONS! They try to say “oh it’s an amazing service” when it’s 1) CHEAPLY MADE. 2) SPAZZES OUT AND OR DOESNT WORK. 3) BREAKS RANDOMLY. 4) The sensors and cameras go off randomly ALL DAY EVERY DAY!
They do NOT tell you over the phone that you’re BOUND to a 60 MONTH CONTRACT. And you can NOT “cancel” unless you “pay the remaining contract fee”.
I’ve called them and surprisingly I had a person who spoke FLUENT ENGLISH I was able to talk to, and in short I was told “either pay the remainder or sue us.”
So looks like they’ll be having another lawsuit on their hands.

Oh and they RANDOMLY take out the “payments” monthly and it’s NEVER ON THE SAME DAY.
Quality SUCKS.
SERVICE SUCKS.
And MOST OF ALL CUSTOMER SERVICE IS A JOKE!
THEY ARE CONS STAY VERY FAR AWAY!

THIS IS THE WORST COMPANY I HAVE EVER HAD BUSINESS WITH. For at least 6 mo my system has gone off at least once or twice a week for no reason at all. I would call the comany and they kept telling me that they would send a service tech to check it out. Suprise no one came - no one called. Three months ago I called in and the tech told me that my control board was outdated that I was to unplug it and they would send a tech to install a new one. Suprise no updated control board no service. For the last 6 month or more I have paid my bill with no service that I could depend on. I didn't know if the alarm would go off when it need to or not. I am sure the local police department was sick of getting alarm notices at least once a week if not more. I was not told about a 60 mo contract and as I see it they were in breach of contract for not suppling me a service I was paying for. Their excuse for not sending a repair tech was that they didn't have one in my area. Suprise if you don't have a tech that will service that area don't sell in that area. I am reporting them to the Better Business Bureau.

UPDATE: I finally got a copy of my contract by email - turns out the "account manager" lied (shocking, I know) - she told me we had signed the contract last August 2021 (which neither my hubby nor I remembered at all). Surprise! We signed it in August 2017!!!! So, looks like we're within strike of our cancellation period. Now, I've requested a cancellation form, which they refuse to email to me ("you'll receive it in 5 - 7 days" - I intend to call them everyday until I receive it) which has to be filled out and either mailed or faxed (I intend to do BOTH) - PLUS we have to notify them by telephone as well.
The "manager" I spoke with refused to give me her real or full name ("Just Marry - M-A-R-R-Y"; when she asked for MY full name I said, "____, just ____"). I'm pretty sure this is an overseas call center. When I requested a Native English Speaker because I couldn't understand "Marry" they could not provide one.

We've been trying to get out of one of their fraudulent contracts for years - they trap you into this service with smooth talking door-to-door conmen who promise you the best service and what you're stuck with is run-of-the-mill clunky hardware that frequently spazzes out and deceptive billing practices.

Recently, we switched over to a more "DIY" service which offered a MUCH lower monthly monitoring cost and much better customer service, along smaller and more elegant equipment. When I attempted to cancel, I was told I had to speak with an "account manager" who would call me back the following Monday. No one called. So I called back and after sitting for 1/2 hour on hold, finally got through to a "manager" who informed me I couldn't cancel unless I paid 42 months in full, basically zeroing out a 5 year contract, which we had been told YEARS AGO when we first signed up that they only renewed yearly after the initial 3 years. We were also promised at that time that someone would come out every 2 years to inspect the equipment and upgrade, if needed. Never happened and when we inquired we were told they never did that.

I was informed that there was a contract renewal signed last August 2021 - WE NEVER SIGNED ANYTHING!!! I've been trying to get a copy of the "signed" contract but of course, they never send it.

WORST SECURITY COMPANY EVER!! Do an internet search and you'll see the lawsuits and fines that states' AGs have against them and what they've had to pay out for their deceptive practices. But I guess they make way more than what they've had to pay out because they continue with these practices.

They never ever contact you to let you know your contract will be expiring and renewing, never giving you the opportunity to make an informed decision with enough time to cancel. The internet is rife with complaints about how difficult and nearly impossible it is to cancel once they have you in their clutches.

My control panel is not connected. After 3 calls to Tech Support starting over a week ago I was told Monday I needed a new SIM card. They would send it to me since my plan did not provide in home service tech. It's Saturday and I still don't have it.

Deceptive sales practices. Sales stated that this was a month-to-month contract, but yet four years in we decided to cancel because of absolutely hideous customer service, we found out that it was a five-year contract. We immediately stopped payment on a bank draft, and miraculously we are getting calls from the company. It has taken us almost 6 months to cancel, and even then with their “forever to get it to you” “request for cancellation, “sending it by certified mail, sending the check with the amount that they stated would be the final payoff amount, receiving the confirmation of delivery by certified mail, we’re still waiting and getting calls twice a day from overseas bill collectors.

Each time their overseas bill collectors call? I send the email to customer service with the attachments.

These people are flimflam artists of the worst order. They are thieves who should all be in jail. I pray that I meet this lying salesperson somewhere in the near future.

Has to be the worst company ever. They tricked my mother in law into a contract. The systems do not work, they cancelled tech visits several times. Now on the phone again and they won’t even call the house to test the pendant that isn’t working. These people have no conscience, been on the phone arguing with them to call the house, instead of calling they are arguing with us about why they can’t call….could have called the house instead of arguing with us….so frustrating

This system is bad and I wouldn't recommend it. The system started out working fine, and then slowly devices started to fail. I had to pay for a replacement control panel, and they sent the wrong one. The updated panel had different firmware which didnt work with the glass break sensors, and I haven't received my replacements. The smoke detector has been another point of failure, and I'm on the verge of canceling (if I can).

This is the worst company.
You can’t cancel, the system is junk.