Aldo Shoes UK  Reviews 

381
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the stylish appearance and design of products, often finding them beautiful and true to online images. Many also highlight the comfort and good fit of the shoes. Positive experiences with customer service are often reported, noting swift responses and effective issue resolution, alongside efficient and prompt delivery for some. However, some customers noted significant concerns regarding product quality and durability, with items showing wear quickly, faulty zips, or poor finishes. Many also experienced issues with delivery services, including lost or delayed orders, damaged packaging, and difficulties communicating with couriers. A few people felt customer service could be inconsistent, reporting automated responses or unresolved issues.

What people talk about most

Product

People report ambiguous experiences with product quality and comfort. Many customers express satisfaction,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, praising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a pair of Aldo shoes for my husband the style looked really nice and he liked the fit at first. but after a few weeks of use the sole started showing signs of wear and the stitching near the... See more

Rated 3 out of 5 stars

Aldo used to be one of my preferred shoe shops but they have fallen off. They have become way overpriced for average footwear (e.g. £170 for basic faux leather boots). The delivery service is more dis... See more

Rated 3 out of 5 stars

The shoes are great but Aldo use Evri as a courier which isn't. I was told a certain delivery time...no parcel and no further communications from Evri. 4 days later I complained. The lady I was dealin... See more

Rated 4 out of 5 stars

ALDO as a reputable brand are on the decline. Being a past customer I decided to treat (because spending £180 on a pair of boots for me is a real treat) myself. The postage itself was slow-ish. What... See more


Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.


Contact info

3.4

Average

TrustScore 3.5 out of 5

381 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(381)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice quality i did online shopping…

Very nice quality i did online shopping on very reasonable rates at the end of December they gave me good price and good quality. I’m in love with all bags.also they gave me discount on first purchase o fact i got all in good rates and delivery is also so quickly i got my parcel 2-3 days.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good products

I used to be a fan of Aldo and i just rediscovered Aldo. their quality is still the same , I love the sales.lol
Although,Some of the shoes are not true to size e.g wildbreeze cupsoles colour- other pink and Reia colour white. I bought the size 5 and it's way bigger than my feet. Other than that 👍

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend ordering through…

I wouldn’t recommend ordering through their website, my first order went missing and I had to wait over 2 weeks for a replacement to be sent. The customer service seems like a very automated service rather than actual people..
You also have to pay for returns which I find very unusual as so many websites offer free returns now. Now I’m still waiting for a refund my initial purchase was made in November! Terrible service and I will never use again.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The first order of trainers arrived but instead of a UK 6 they were a US 6, despite their website saying all sizes quoted were UK sizes. I contacted the support team who responded very quickly and apologised. After sending some photos for proof, they initiated a return and refunding all monies including postage, communication was excellent. Once I got the refund, I ordered another pair of trainers, but made a mistake with the size. Once again I contacted customer support to advise of the error. They responded very quickly again and said they couldn’t change the order once placed but could request it to be sent back to them. This happened the next day and once again communication was excellent. My refund is in progress and I will definitely use ALDO again. Well done to all concerned

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

The manager in staff in Stratford was not nice nor empathetic

The manager in staff in Stratford was not nice, she refund to grant me a refund and asked me to go back the lakeside where I bought the shoe. I wanted a particular shoe but the lakeside store did have it in blue but black but there was one blue online, i bought thr black from the store and when i got home i ordered last pair of blue online, i had told the manager that i may have to return one which i was told i could do so. But here I am with two of same shoes, I travel far to request my refund and she denied me and was told to go back to lakeside

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

The shoes are great but Aldo use Evri…

The shoes are great but Aldo use Evri as a courier which isn't. I was told a certain delivery time...no parcel and no further communications from Evri. 4 days later I complained. The lady I was dealing with was great but never managed to tell me when to expect delivery....even after the parcel was delivered! When it was delivered, it looked like the box had been left in the rain. The cardboard swollen and peeling. Thankfully the contents were OK.

December 9, 2025
Unprompted review

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