Alegree Reviews 327

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the pickups and guitar parts, noting their effectiveness in transforming instruments and offering excellent value. Many appreciate the wide selection available and the competitive pricing. The advice and communication from the team are also frequently highlighted as helpful and knowledgeable. However, some customers experienced issues with delivery times, with orders arriving later than expected or with unclear timelines. There were also instances where customers received incorrect items or encountered unexpected additional costs like import taxes, especially for international orders, which were not always clearly communicated beforehand. A few people also reported problems with packaging, leading to damaged goods, and some expressed dissatisfaction with customer service responses when issues arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are satisfied with the... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise quick dispatch and fast... See more

Quality

Customers consistently express satisfaction with the quality of products. Many reviewers highlight that parts... See more

Price

Clients share ambiguous opinions on price. Many reviewers praise the competitive and fair pricing, often... See more

Order

People report ambiguous experiences with order. Many customers praise quick shipping, good communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a murky horizon bridge p90, for a home built les Paul senior, fully tested and found operating correctly, then tested through a vox ac15, full bodied tone, nicely balanced, complementing... See more

Rated 5 out of 5 stars

Ordered a diverse array of gear, it arrived well packed and in great condition. Communication was clear and prompt, was able to rectify a stock discrepancy fast and had my order shipped quickly once r... See more

Rated 5 out of 5 stars

I use Alegree for all my pickup needs and would t consider anywhere else. I am impressed with all the pickups I’ve bought. The latest was an Old Timer Scorcher (hot rail, single coil sized humbucker... See more

Rated 5 out of 5 stars

Have been looking for a stratocaster pickguard WITHOUT any pre-drilled mounting holes. Seems pretty difficult to get hold of but Alegree have them in two colours (black being one, good for me!) for a... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hosco guitar body

Really happy with the quality of the hosco jazzmaster body.

I've enjoyed the process of doing the final sand, and I was relieved that the holes for the neck pickup and tailpiece screws were pre- drilled.

The item was well packaged and delivery was fine.

April 15, 2025
Rated 5 out of 5 stars

Excellent Product, Excellent Service

I ordered a solderless wiring loom for a P Bass, and it turned up really quickly, well packaged and was an absolute doddle to fit (doddle being UK slang for Effortless)

I’d heartily recommend this company to anyone even toying with the idea of doing electrics in a guitar. 100% Will purchase again from them.

March 27, 2025
Rated 1 out of 5 stars

The worst online transaction I have ever had!

Bought and paid for an item online from this business. Waited nearly a week, no item received or any contact from this business. Enquired if all was OK. Received the reply that the item was out of stock. No update as to whether it might come back into stock. Asked for a refund. Was then told that "it is due to a stock error", so I then gave up with this seller and replied that this wasn't my issue and I would like a refund. I am not going to share the following replies here as they cannot be shared due to their content (although I have kept copies). I eventually got my refund from my payment provider.
It would seem from other reviews on here that I am not the only one who has experienced this behaviour.
I am not going to give any further details as I'm too scared of what this business might do, I would just say that any further contact from them will be blocked and reported to the police.

March 11, 2025
Unprompted review
Alegree logo

Reply from Alegree

Refund was promptly provided at request by us, not by the payment provider.

The allegation and implication that there has been or would be police-worthy retaliatory conduct from us is absolute fiction. We categorically deny we've done anything at all to justify such an unhinged accusation.

Rated 5 out of 5 stars

Fast!

Everything was done at the speed of light. Super efficient!

March 19, 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication. Would definitely recommend from my experience. Will deal with again in the future.

February 25, 2025
Rated 4 out of 5 stars

Fast shipping, great service

I ordered and it was shipped within the next few days. As I live abroad, they had to send it over air, which was fast. There wasn’t any issues I could see, packaging was perfect. Although, this might be my mistake, but I ordered it in a different colour, but oh well.
Overall, an amazing experience, would buy again 👍🏽

March 3, 2025
Rated 1 out of 5 stars

Sent wrong item(s) and then expected me…

Sent wrong item(s) and then expected me to arrange and pay for return postage before issuing refund.
Has unfortunate attitude and does not want to appreciate customer point of view.

February 17, 2025
Alegree logo

Reply from Alegree

Firstly, you were apologised to for warehouse making a simple picking mistake. Unfortunately in 2025, humans are still the main warehouse workers, and humans have a tenancy to occasionally make mistakes.

Not 'appreciating the customer point of view' would have been not to provide you with a prepaid return label and not having the product picked up from your house because you insisted placing it in a letterbox was far too much of an inconvenience for you. However, in this situation, exactly this was done for you.

You spent 20 minutes on the phone chewing my ear off for politely requesting a photo of what you've received (because you insisted you received something that we didn't stock, and you ended up being wrong about it). Asking for this photo allowed me to correct our stock levels of the product you were mistakenly sent, as has already been explained to you by email. You aggressively repeated on multiple occasions that asking for a photo to ascertain what had happened was the equivalent of accusing you of lying. Interesting interpretation.

Contrary to the purpose of this review, you've exposed we deal with issues in a professional and satisfactory manner. Thank you for your beneficial review to Alegree.

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