I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more
Company replied
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more
Company replied
Alensa store my prescription details which then makes it simple to choose which contact lenses i require without any faff. Ordering is therefore simple! Lenses always arrive within a couple of days fr... See more
Company replied
Company details
About Alensa.co.uk
Written by the company
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Ashford, Kent, United Kingdom
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False promise on their website on…
False promise on their website on delivery time
They make you believe you are going to get this in 1 days and normally takes 3 times more to get your parcel.
Really disappointed as false promise.
January 15, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Ricardo,
we are sorry to hear that you have had inconveniences caused by our delivery, and we do apologize deeply. The delivery timeframe of the courier of your choice, in your order, is 2-4 business days, which is visible when placing your order. It is due for delivery today, so please, let us know once you receive it.
We will be happy to assist you in case you experience any further issues - contact us at info@alensa.co.uk.
Excellent
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the nearest rival. I'm always worried about where things ship from when the deal seems too good to be true. I can report the glasses arrived exactly as expected, I have three other pairs from the same brand, the quality is exactly the same, alleviating any concern of authenticity. No small amount of money either. Delivery was fast too. Pleasantly surprised, I'll definitely buy from them again.
January 13, 2026
Unprompted review
Reply from Alensa.co.uk
Hello Josh,
Thank you for the positive review and taking the time to share your experience.
We take great pride in sourcing genuine products and offering them at the most competitive prices possible. It’s wonderful to hear that your new pair matches the high quality that you expected and that our delivery speed met your expectations.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Price was the best I could find and…
Price was the best I could find and delivery was quick enough. Assuming all the lenses are A1 then my overall experience is extremely positive.
January 1, 2026
Unprompted review
Reply from Alensa.co.uk
Hello Neil,
Thank you for the positive review.
We are glad to hear that you found our prices competitive and delivery convenient. We always aim to provide top-quality products, and it is wonderful to know your overall experience was positive.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
First class & speedy delivery
Excellent first class speedy delivery. Does what they say and delivers as you expect.
October 1, 2025
Reply from Alensa.co.uk
Hello Ray,
Thank you for the positive review!
We are glad to hear that you enjoyed our quick delivery and that everything was as expected.
Kind regards,
Alensa Customer Service Team
Absolutely fuming
Absolutely fuming. Placed a order a week ago and i still haven’t got any idea where it is and when it is arriving. I have emailed alensa countless of times and no response. I needed my contacts for work and normal day to day task. These lot are never seeing me as a customer again
January 3, 2026
Unprompted review
Reply from Alensa.co.uk
Hello,
We are truly sorry for the frustration caused by the delivery timing, and we understand how important your lenses are for both your work and daily activities.
To clarify the timeline: your order was dispatched on 29/12, which was the first working day after it was placed, with a standard delivery estimate of 2–4 working days. Due to 1/01 being a Bank Holiday, followed by the weekend, the delivery on 6/01 was only one working day later than expected.
That said, we sincerely apologise that our communication during this busy period was not as clear or timely as it should have been. As confirmed previously via email, we are honoring a refund of the postage fee as a gesture of goodwill for the inconvenience caused by the slight delay and the lack of updates.
Thank you for taking the time to share your feedback. We appreciate it, as it helps us improve.
Kind regards,
Alensa Customer Service Team
Great service
December 18, 2025
Reply from Alensa.co.uk
Hello,
Thank you for the positive review!
We are glad to hear that you are happy with our service.
Kind regards,
Alensa Customer Service Team
Fast delivery and always the correct…
Fast delivery and always the correct lenses. Thankyou.
December 22, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Mohsin,
Thank you for the positive review.
We are happy to learn about your positive experience with Alensa. It is also great to know that your parcel has arrived quickly and everything has been as expected.
We wish you a nice day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Great Prices and quality contact…
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive than the others but they are the most comfortable, for dry eyes all day lenses I have experienced so far and I have tried many other brands, the 1 Day Acuvue Moist Multifocal are the second best.
December 11, 2025
Unprompted review
Reply from Alensa.co.uk
Hello,
Thank you for leaving a positive review. We are happy to hear that you are satisfied with our services and it is great to know that the Dailies TOTAL1 Multifocal work well for you.
We look forward to continuing to provide you with comfortable lenses and excellent service!
Kind regards,
Alensa Customer Service Team
Thank you very much.
November 27, 2025
Reply from Alensa.co.uk
Hello Sergiu,
Thank you for leaving a positive review - we are glad to hear that you have had a good experience with Alensa.
We truly appreciate your support and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
I dodged the bullet with this company
I dodged the bullet with this company. Their checkout button is not working and they have different prices on different browsers. Avoid at all cost, it’s clearly a scam!!
December 16, 2025
Unprompted review
Reply from Alensa.co.uk
Hello,
Thank you for sharing your feedback. We are sorry for the frustration caused by the checkout button - this issue should have been already resolved by now.
Regarding the price differences: what you likely encountered are exclusive promotional discounts offered through different channels. For example, Google often applies specific discounts to our products for users who have found our website through thier platform. These rates can vary depending on the device, browser, or location. We assure you this isn't a scam, but rather our way of offering various savings across different platforms.
We appreciate your understanding and are always here to help if you have any questions or need assistance with your order.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello Thomas,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and delivery, and we look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
Easy to order and input prescription
Easy to order and input prescription. Stocked my lenses cheaper than I can get them via my optician. Reasonable delivery time
November 28, 2025
Reply from Alensa.co.uk
Hello Lisa,
Thank you for the positive review.
We are glad to hear that ordering was easy, our prices were competitive, and delivery was timely.
We appreciate your feedback and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Competitive prices & good service
I’ve been ordering my contact lenses from Alensa for a couple of years now, as they are usually the most competitive on price for my multifocal lenses. The free gift is a nice touch.
Dispatch is always fast and reliable.
November 21, 2025
Reply from Alensa.co.uk
Hello Fiona,
Thank you for the positive review.
We are happy to hear that you have consistently found our prices competitive for your lenses over the past couple of years. It is great to know you appreciate the fast dispatch and the free gifts.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear you are happy with both the quality of our products and our service.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Terrible service
Delivery is prompt but sadly that is where the positive experience ends.
I had an issue with the contact lenses drying out my eyes, Customer service tells me that I ordered the wrong prescription (despite confirmation from vision express that it was correct).
I returned the lenses at my own cost and now have no lenses and no refund.
Terrible service.
December 1, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Arron,
We are sorry to hear about your experience.
We have carefully reviewed the details of your order and the provided prescriptions. At the time of your order, no contact lens prescription had been provided - only a glasses prescription, which requires conversion for lenses. After conversion, it appeared that the parameters you selected did not match the prescription.
Subsequently, a new prescription was provided from Vision Express, after your claim. This prescription does not include the necessary multifocal parameters (ADD power) and shows different power values from what was ordered. Additionally, the base curve of the lenses purchased appears to be different form the recommended one on your prescription.
As stated in our Terms and Conditions, contact lenses are medical products and cannot be refunded once the package has been opened and used. We understand this is frustrating, which is why we offered some store credit as compensation.
We always encourage customers to ensure they have a valid and up-to-date prescription before purchasing lenses, to avoid discomfort or incompatibility and to purchase only the brand of lenses which has been recommended by their specialist. We appreciate your feedback and hope this clarifies the situation.
Kind regards,
Alensa Customer Service Team
I often buy my lenses from them they…
I often buy my lenses from them they are trustworthy, fast and have good prices
July 16, 2025
Reply from Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you find us trustworthy and enjoy our fast service and prices. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Locker Failed
Not Alensa fault but the locker would NOT open so delivery didn't happen.
Need a contact so solve it and couldn't find it.
November 21, 2025
Reply from Alensa.co.uk
Dear Geoff,
we are sorry to hear that and we do apologize deeply for the inconveniences caused. We have contacted you regarding your order 170685250 to the email associated with it, so that we could assist you with this issue. As the order was returned back to the sender, we have issued you a refund. We hope you keep shopping with us despite this inconvenience.
Run away!!! This company is unreliable. company I…
This is undoubtedly the worst company I have ever done business with. I bought a frame and it simply hasn't arrived. All I get are excuses and the company pushing the problem onto the shipping company. 7 days waiting and nothing, no information or help, and I even paid for shipping. The worst hell on Earth for a company that claims to do business online but is incapable of doing so.
December 5, 2025
Unprompted review
Reply from Alensa.co.uk
Dear João,
we are sorry to hear that you have had troubles with your order, and we do apologize deeply for such. Please, send us your order number alongside your complaint to info@alensa.co.uk and we will be happy to look into it for you.
Usually, delivery takes 2-4 business days, with the glasses needing 1-2 more days for an internal transfer - all of this information is available on our website upon placing an order (both the estimated dispatch time and the delivery time).
If the delivery time is past its advertised timeframe, please, contact us, so that we could urge delivery and seek some form of compensation for your troubles.
Do not buy from these people
Do not buy from these people. they will blame you for their mistakes, they do not tell the truth.
October 10, 2025
Unprompted review
Reply from Alensa.co.uk
Dear Mat,
we are sorry to hear that you had troubles shopping with us. Please, could you let us know your order number on info@alensa.co.uk alongside with the description of your issue, so that we could assist you with your issue? We take complaints very seriously, so we will be glad to address yours with the fullest engagement, in order to make things right.
Are as are always fabulous
Are as are always fabulous. The best prices and rapid delivery..highly recommend
November 27, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and quick delivery.
Your recommendation is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.