AWFUL - I'd give 0 rate if I could.
If I could give 0 that would be it.
My bad for not checking the reviews before, I often do so but this time they got me. It's a real SCAM, showing items in the website that do not look AT ALL the real ones!
I ordered a brown dress with different colours, it does not look like the one on the website that seems like a very sexy dress. What I received is my Grandma's gown. The material is rigid, the fit is awful because of it, the split in the skirt is little compared to the pic one and all the details are different.
I ordered a black dress, it looks transparent with volumes and fitted with a short undergown underneath the top skirt in veil... The one I received is a BIN BAG, ALL IN THE SAME Length, the skirt and the undergown... this is not even for Halloween?!!!
I ordered a long white dress which is similar to the picture but they sent it in a bigger size then the one I ordered.
If the products are ugly and not close to the real ones, the customer service is AWFUL.
I ordered it at the end of March, mid April still no info about delivery. I have to send few emails before receiving a notification. We got to the end of April when I received it and on the same day of delivery I requested refund via email. I chased them without responses until I had to open a claim via PayPal. Despite the information and pictures shared via email and PayPal several times they are still asking for information.
I hope they close down in misery because who doesn't know how to do business and steal money from people, it's all they deserve.
Your customer service is poor. You steal money from people.
I request my money back.