Alfacash Reviews 75

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

First of all Value of the customers, and valuable responses 👍 products look exactly like the pictures and are comfortable.and also excellent service with qualities so im best wishes of you alfafasht... See more

Rated 5 out of 5 stars

This tool does exactly what its supposed to do. I'm confused at those that gave this a 1-star, though to be fair I have not read those comments as of yet. My experience personally was smooth.... See more

Rated 3 out of 5 stars

It's is a pretty decent and credible platform on which to buy Bitcoin and other cryptocurrencies by VISA/Debit card. Probably one of the only one's of it's kind. - However thei... See more

Rated 5 out of 5 stars

Fantastic company! Verification was within 12 hours. Really easy to use. Had some slight issues but the support team worked hard and fast to resolve my issues! I couldn't recommend this company enough... See more

Company details

Written by the company

Alfacash is a non-custodial cryptocurrency exchange, we work both with fiat and cryptocurrencies, also non-custodial cryptocurrency wallet is available.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

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Rated 1 out of 5 stars

Where's my money?

We have a contract

I send you x amount of y currency. You send me x amount of z currency.

I sent you my money, where is it?

More to the point, where is your support team?

You can't operate in this space in this manner. People need to be able to trust you. As far as i am concerned at this time, you are scammers.

Edit: my order wasn't "delayed or cancelled". We had a contract through trocador. I paid you. You then let that contract expire and I've had to waste hours of my time trying to get even basic information from you guys.

This has culminated in your support saying they would pay the contract at "the current rate". THIS IS NOT THE TERMS IN THE CONTRACT THAT BOTH PARTIES AGREED TO.

At the end of the day, I had a deal lined up involving that XMR that would have doubled my money, but this has since expired due to your side's incompetance.

If *I* had screwed someone over like this, I would be beside myself trying to make it right.

Edit: here's the problem with your "solution".

COMPENSATION IS NOT OBLIGATORY.

*This* is why *other people* I have spoken to about this issue have felt as strongly about it as I have, to the point of warnings being raised about using your service moving forward. Because operating under the modality that you currently are, there is nothing stopping you from claiming "technical issues" on a day where exchange rates change massively in order to walk away with millions of dollars of user funds, and you'd have a precedent of not honouring the original contract.

Not to mention the fact that I'd stated multiple, multiple times (literally 5 times) that I did not accept the "revised" terms (ie using the "current" exchange rate), and you then acted like you accepted my viewpoint before subsequently slipping the word "current" into a wall of text (despite me being emphatically clear that I would never accept these terms). You literally had the details of the exchange rate at the time the original contract was agreed, so there are absolutely NO excuses.

It isn't about the monetary value at all, and to claim you don't see the issue at hand is either disingenuity or outright incompetence.

June 21, 2024
Unprompted review
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Reply from Alfacash

Dear Mike, we truly apologize if your order was delayed or cancelled. We fully understand your frustration due to the incident. Our support team works 24/7 and has live chat option right on the web-site, and a ticket system at https://www.alfa.cash/support/tickets. You can contact us at any time to receive live support. Please share the order number you had problems with, we'll do our best to resolve the issue.

Edit: Dear Mike, we did our best to satisfy you:

1) All platforms have issues from time to time. We experienced an unexpected technical issue due to a network hard fork, which affected our systems. While such incidents can occur across various platforms, we understand the inconvenience this may have caused you.

2) As soon as we restored functionality, we immediately offered you the option to either cancel the order for a full refund or complete it at the current exchange rate. We appreciated your decision to proceed with the order at the current rate, and we can confirm that the order has been successfully completed.

3) In recognition of the patience and as a gesture of goodwill, we've sent an additional $20 USD in XMR to your account, which represents 50% of the original order value.

Rated 5 out of 5 stars

aman hii my name is aman

aman hii my nam,e is aman

June 12, 2022
Unprompted review
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Reply from Alfacash

We value your feedback, could you please elaborate more on what features did you like, e.g. support, automatization, fast order execution, we would appreciate that.

Rated 5 out of 5 stars

AAA+

The service is smooth and straightforward. Great experience from beginning to end of the process. I would definitely recommend Alfacash.

May 26, 2022
Unprompted review
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Reply from Alfacash

Your feedback is highly appreciated.

Rated 5 out of 5 stars

Good exchange

I like this exchange - fast and secure!

May 26, 2022
Unprompted review
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Reply from Alfacash

We are glad you like our services, we'll be doing our best to satisfy.

Rated 4 out of 5 stars

Fast and easy trade

Fast and easy trade, without any problems. Recommended!

May 25, 2022
Unprompted review
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Reply from Alfacash

Thank you for your feedback, please let us know how can we improve ourselves to earn 5-star review. We'll appreciate it.

Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service. Support team responds in time. Thanks for resolving my case!

May 25, 2022
Unprompted review
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Reply from Alfacash

Thank you so much for the feedback. It is highly appreciated.

Rated 5 out of 5 stars

Great service

Great service, very fast responses to all questions. Very friendly employees. Never annoyed even If I was not friendly.

The best address to deal with cryptos so far.

May 24, 2022
Unprompted review
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Reply from Alfacash

We try our best to satisfy you, nice to hear these words! Thank you

Rated 5 out of 5 stars

Works like a charm

Works like a charm for me. Fast and easy, really good exchanger

May 24, 2022
Unprompted review
Alfacash logo

Reply from Alfacash

You are always welcomed on the platform, thank you for kind words.

Rated 5 out of 5 stars

Very fast!

Thanks for your job, guys! Always fast and reliable!

May 24, 2022
Unprompted review
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Reply from Alfacash

Thank you for the feedback, we appreciate it so much!

Rated 5 out of 5 stars

Fast exchange

Fast exchange. I like it

January 19, 2022
Unprompted review
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Reply from Alfacash

Thank you for the feedback, we are glad to see you as our customer!

Rated 5 out of 5 stars

Does its Job Without Problem

This tool does exactly what its supposed to do. I'm confused at those that gave this a 1-star, though to be fair I have not read those comments as of yet.

My experience personally was smooth. I exchanged LTC for XMR, waited for the requisite confirmations to be complete, then the transaction was completed.

Simple as that. Checked the Monero TX tracker tools and it was confirmed.

What more could you really want?

January 13, 2021
Unprompted review

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