Al Fanous CarReviews 

133
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professionalism, often highlighting the staff's helpfulness and dedication to providing suitable vehicle options. Many people appreciate the affordable and reasonable pricing, especially considering the quality of the cars offered, and note the smooth and easy user experience. Reviewers frequently mention the convenience of services like free airport pick-up and drop-off, and the flexibility in car delivery and collection. However, some people had an ambiguous experience with the booking process, with some finding it easy and others not explicitly mentioning it.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and very... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Price

Customers had positive experiences with price, consistently finding the costs fair and affordable. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the overall... See more

Booking process

Customers consistently note positive experiences with the booking process, with many finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Al Fanous Car for their excellent service and professionalism. I contacted them from the United States, and the communication was smooth, clear, and very responsive. They provi... See more

Rated 5 out of 5 stars

Great service fast respond good stuff they were fantastic I will recommended Al Fabius to my friends and the price was affordable I have good 43 days with them .. keep up with a good service thank you... See more

Rated 5 out of 5 stars

The best place to rent a car in Casablanca, very affordable and very reliable cars. The car was good didn’t give any problems. The AC was good n very high. Anything I need I just reach out and they re... See more

Rated 5 out of 5 stars

It was good experience with Al fanous car ponctuality, professional, they come in time, very clean car and new For sure. I will deal with you again


Company details

  1. Car Rental Agency

Written by the company

Al Fanous Car Office is a car rental office with 16 years of experience and a large fleet of luxury, medium and small cars distributed in all Moroccan cities and airports, with great experience in renting cars for tourists and a trained team to serve you and ensure your comfort.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(133)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have repeatedly rented cars from this…

I have repeatedly rented cars from this agency, I like the flexibility and convenience, two times they brought my car to a different address and airport and picked it up from the same. They have the most affordable, clean, and newer cars. Will always call and reserve before landing in Morocco.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service falls adv…

The worst customer service falls adv big scammers I rented a vehicle from the for 2 months and at the end of my contacts I get the worst treatment not recommended agency I wish everyone boycott them

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

The best place to rent a car in Casablanca

The best place to rent a car in Casablanca, very affordable and very reliable cars. The car was good didn’t give any problems. The AC was good n very high. Anything I need I just reach out and they reply in less then 5 minute. Book your car here if you want no problems with cars and any other problem. They pick me up at the airport for free and drop me off for free. The office is right next to the airport too.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional experience

My experience with Al Fanous Car was exceptional. The service was top-notch, with the team responding instantly on WhatsApp, which made everything effortless. I received a modern 2024, immaculate car that was a joy to drive. The entire process was quick, professional, and transparent with fair pricing. Highly recommended for a stress-free rental!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

I had a chance to rent a car from them for the first time and i didn’t regret it.
I love the service the car was as chosen as described
The agents ( Mohammed and Ayoub ) are incredible very nice guys and very helpful .
I will be back again for sure inchallah .
I strongly recommend it
Thanks for your great service .

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Al Fanous…


I had a great experience with Al Fanous car. The booking process was easy, the car was clean and exactly what I reserved, and the staff was friendly and professional specially Imane. No hidden fees, quick pickup and return. Highly recommend for a smooth and reliable rental!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I recently rented a car from Al Fanous…

I recently rented a car from Al Fanous Car, and the entire experience exceeded my expectations in every way. From the moment I made the booking to the final return, their team made everything smooth, stress-free, and professional.
Customer service was absolutely top-notch. The staff at Al Fanous Car were friendly, welcoming, and extremely helpful. They took the time to explain everything clearly, offered great advice on vehicle options, and made sure I felt confident before hitting the road.
The car itself was in perfect condition — clean, modern, and a joy to drive. It performed flawlessly, and you could tell it was well-maintained and thoroughly inspected before being handed over. I appreciated the attention to detail and the pride they take in their fleet.
The process was quick and efficient, with no hidden fees or surprises. Pickup and drop-off were simple and fast, and everything was ready exactly when promised.
Pricing was more than fair for the level of service and vehicle quality I received. It felt like I got premium treatment without the premium price tag.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

This is a bad company to trust or to do business with

This is a bad company to trust or to do business with they keep wasting your time they will give you a very cheap price to get you excited if you try to book with them they will not send you any booking number or confirmation number and they will ask you to send them your ID and passport and airline tickets that's scamming right there the real companies they don't ask you that they ask your name and when you're coming and when you're leaving that's all they don't need your ID or your passports very bad business and they have a fake reviews with 5 start to trick the people

May 23, 2025
Unprompted review
Al Fanous Car logo

Reply from Al Fanous Car

Dear Dyin Lani
We’re truly sorry to hear that you feel this way and thank you for taking the time to share your feedback.

At Tars Pilot, we follow strict security and verification procedures to protect both our customers and our company from fraudulent bookings. That’s why we ask for identification documents such as a valid ID, passport, and flight details—especially when picking up a vehicle at the airport. These steps are standard practice in the car rental industry, especially in international locations, and are required for insurance and legal compliance.

Regarding confirmation numbers: once we receive the required documents and the booking is finalized, we always send full confirmation details. If there was a delay or miscommunication, we sincerely apologize, and we invite you to reach out to our customer care team directly so we can look into it and assist you properly.

As for our reviews, we assure you they are all genuine. We’ve built a reputation by working hard to provide quality service to thousands of travelers.

We value your feedback and will use it to continue improving our service.

Sincerely,

Rated 5 out of 5 stars

fantastic job

to be honest, i like their services, fast process and simple, responsive agent, i consider people to deal with them, they r the best.

May 12, 2025
Unprompted review
Rated 2 out of 5 stars

Last experience

My last experience with them was disappointing because we agreed on a specific type of car, but when I arrived, the surprise was that the car I chose was not available. So they tried to pressure me to choose another car, and when I refused, anger took over the situation.

January 8, 2025
Unprompted review
Al Fanous Car logo

Reply from Al Fanous Car

Dear J A
Thank you for sharing your experience — we truly appreciate your feedback.

We sincerely apologize that the car you originally selected was not available upon your arrival. While we always strive to deliver the exact model requested, sometimes unexpected changes in fleet availability (such as last-minute extensions or late returns by previous clients) may affect our ability to provide a specific vehicle.

That said, it is never our intention to pressure any customer. Our team is trained to offer alternative options to ensure your trip is not delayed, but we regret if this process made you feel uncomfortable.

We take your comment seriously and will review this incident internally to ensure a smoother experience in the future.

We hope to have the opportunity to serve you again and restore your trust.

Warm regards,

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