Alhambra Entradas Reviews 

WATCH OUT: never buy your tickets on alhambra-entradas.org or via toptour!

They ask 2x the Normal ticketprice, but you get nothing additional in return.

Always buy on official website: alhambra-patronato.es

A total SCAM! I paid 35 euros per person for the Alhambra+audio tour, thinking that it would be a general ticket for the entire place, including the palace and gardens. It did not include the palace of Nazrin (the most important part!), otherwise I would have had to pay 86 euros! This ticket is only 19 euros if you go to the actual Alhambra website or to the campus itself. And the audio tour was the exact same as you can buy from the Alhambra. Don't waste your money, I wish I could have seen these reviews before I bought.

Scammers. I paid 86 euros for two tickets thinking it was the official website. They sent me some Emails with a reservation number and address where to go to pick up tickets. Google map pointed to difrent place. They do not answer the phone only after a long time they respond to whatssup with auto messages. What is the worst they sent me tickets for 10 euros per person. I paid 86euros for tickets that cost 20 euros lol. At the service desk the lady will not accept complaints because it is not a complaint service. Moreover to the question of where and how can I make a complaint. I received the answer in another point, but they do not have an address (w.t.f) or by phone (no one answers the phone). Communication in English with them was realy poor. Avoid from afar !!!!

I have the same experience as all the people who left their review here. I wish I had read them before I bought these tickets !
Our experience:
It looked like it was the official site of the Alhambra to buy tickets (and I still think it is, but Alhambra works apparently with a booking office, My Top Tours, but you don't know this until you bought the tickets and receive a confirmation from them).
We bought these tickets via this 'official site' to avoid to be scammed and because it was too difficult to compare different sites and offers + look for reviews on a small smartphone screen on holiday. We paid 85€/ticket, and thought this was the normal price, since it was the official site.
When we received the tickets, there was indicated 18€ as the price for the ticket (without the audioguide, but still)! At home, comparing on our computers, we found the same tickets with audioguide on other sites for 39€ (still half the price!).
We complained, but they did not want to do a refund.
Stay away from this site, IT IS A SCAM !!!

IT IS A SHAME- SCAM ALERT
I BOUGHT A TICKET FOR 85 EUROS WITH AN AUDIOGUIDE WHEN THE NORMAL PRICE IS 18 EUROS FOR THE GENERAL VISIT OF THE ALHAMBRA
THEY DID NOT GIVE US ANY AUDIOGUIDE ASKING FOR AN EXTRA 50 EUROS DEPOSIT.
BESIDES THEY SAID TO US THAT WE WILL NOT QUEUE AT PALAIS NASRIDES
OR WE WERE IN THE QUEUE FOR 2 HOURS UNDER THE SUN.

THEY ARE BANDITOS
they are scamming organizations that take advantage of people’s inattention to the internet. I thought I was on the official website of the alhambra.

THEY DID NOT ACCEPT TO REFUND ME THE PRICE OF AUDIOGUIDE DESPITE THE FACT THAT I DID NOT HAVE THEM.
I SEND THEM EMAILS WITH NO RESPONSES.

IT IS A NIGHMARE.

**DO NOT BUY ANYTHING FROM THIS SITE**

The only way this company can improve is to provide a direct link to the official website to buy tickets. I thought it was strange when I'd purchased the tickets and they said they'd need to check availability. I spent 70€ on two tickets that didn't give us entrance to the main palace, just the outside parts. I had to go to the customer service and bought two tickets for the entire palace for 36€, nearly half the price of the first and with EVERYTHING INCLUDED that we wanted to see! What should have cost 36€ has cost me more than 100€ because of these scammers. (Must admit for scammers their service was good though)

Scam website by impersonating as the official ticket website. How come they could exist for so long? Google should be shamed of allowing this company to mislead the viewers with the word “official”. The company uses ORG, not COM, intentionally trying to scam people into buying from them rather than the official ticket website. Such a shame!

Obviously I don't recommend it to anyone, they charged me 102 euros for a service that cost 30 euros, I thought I was buying from the official ticket sales site but no, when I realized it was too late, I was deceived, they should refund my money, You don't have the right to impersonate the official Alhambra ticket sales website, I'll file a complaint.

We landed on the Website of this company, after we googled „official tickets alhambra“ it looked like the official reseller and I couldn’t find something „more serious“ thanks to google-adwords or SEO…
BUT: they take more than DOUBLE THE PRICE!!!
Official site:
alhambra-patronato(.es)
Welcome!

scam.. found out too late.. overcharged by 300%. see other comments here. they obviously pay google a lot in ad revenue because they appear at top of search results and have the word 'official'.

Warning: this company is NOT the official site but you may be directed there when you search. They company is actually "My Top Tours". They charge up to 50% more for tickets and packages. They take your payment but don’t send your tickets until 1-2 days before you go and have been known to cancel so you may not get to go. Use the official Patronato site to get tickets immediately, for a much more reasonable rate. Under no circumstances do they offer refunds. I mistakenly booked through this site and learnt the above.

If, like us, you failed to book tickets early enough and couldn't get them from the official site, you can either not go, or pay more to be able to go on the day you're actually in Granada. They provide a service at a cost. Having said which, we paid 85€ for a 56,57€ 72hr Granada pass plus official guided tour so not even that much of a rip off. We booked through this website but our tour was actually provided by My Top Tours who have their own website.

Scam scam scam, run away
They sell you tickets at 5 times real places
They sell you visits to places that is not included.

Don’t get fooled with their beautiful website. They are liars.

Their audio tour is a joke
Run away

Your ticket is not even guaranteed

SCAM!!!!!!!!!! They’re a scam, please do not buy any tickets from them.

This website falsely advertises as the Official Alhambra site. It is NOT. It is a ticket reseller with hugely inflated prices. We paid thinking it was the official site only to realize later the cost should have been a fraction of what we paid.

Do not use! This place is a scam. they market under guise of official "Alhambra entrada org." As well as their "my top tours"website to trick customers. (Entrada website .their second website- makes it seem v that they are the "official" Alhambra palace and no where on entrada does it say they are a tour agency! Duping poor customers)

I Paid 65 euro for single entry standard ticket with self guided audio download! It costs 14 euro at the door.

No answer on phone. No one at office. No answer to several emails. This 65 euro charge is the same exact ticket you can buy for 14 euro from the REAL Alhambra palace (standard ticket). So my top tours (marketing also under "Alhambra entrada org official tickets" greedily charged 50 euro profit and marketed themselves on Google: claiming they are "the official" ticket seller. Several others in my hotel also scammed. I don't know HOW this is legal. They clearly have two websites and one is fraudulent claiming they are the palace. They are not. Awful.!!!Don't give them a cent. They are literally selling the same ticket I paid 65 euro for now for 35 and they reply to emails with an auto generate from a gmail (!!) personal (non professional) account

There is no resonable communication with personal. They dont understand english well enough and have no interest in helping resolve obvius mistakes on the booking sites they use to sell their tickets.