alias logo
Visit website

alias Reviews 518

•
TrustScore 3.5 out of 5

3.5

Investment Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the ease of use and smooth user experience as significant advantages, making the process of selling items straightforward and efficient. Many appreciate the quick drop-off process and prompt payments, often within the same day. However, a significant number of people were dissatisfied with the customer service, citing slow response times and a lack of effective support for issues like lost items or problems with verification. Some reviewers also experienced issues with product verification, where new and authentic items were incorrectly labeled as used or replicas, leading to frustration and unexpected fees. Payment transfers also caused some concern, with delays reported in receiving funds.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product verification. Many customers report that brand new, sealed... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers reported quick payouts, with money... See more

User experience

Clients share positive opinions on user experience, often highlighting the ease of use and smooth process for... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many reviewers report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not really sure what the benefit is for having the Alias app. It's kind of clunky, from a design perspective. It's also a pain to have to go between two apps to cash out or list items for sale.... See more

Rated 3 out of 5 stars

The reason I’m giving three stars is because the amount of time it took for my funds to transfer to PayPal. When I send the funds directly from Goat app it takes 20 seconds compared to you all it’s ta... See more

Rated 3 out of 5 stars

Items are missing once sent in for verification, items sent in for consignment are missing with no accountability

Rated 5 out of 5 stars

All you have to do is show up to the warehouse. Drop off your stuff and by the time you make it home they pay you so it's a great experience. It's the easiest experience I've ever had. I love using al... See more

Company details

  1. Investment Company

Written by the company

alias is the official selling app of GOAT and Flight Club. Designed exclusively for sellers, alias turns your sneakers, apparel and accessories into earnings. Sellers can access a vast audience of potential buyers, data-driven pricing insights and trusted support.

Contact info

3.5

Average

TrustScore 3.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great selling experience but the fees…

Great selling experience but the fees are just too high. I know it doesn't matter to Alias. But that's the only thing that really keeps me from selling straight on and only Alias. And keeps this from being 5 stars.

March 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look