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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the ease of use and smooth user experience as significant advantages, making the process of selling items straightforward and efficient. Many appreciate the quick drop-off process and prompt payments, often within the same day. However, a significant number of people were dissatisfied with the customer service, citing slow response times and a lack of effective support for issues like lost items or problems with verification. Some reviewers also experienced issues with product verification, where new and authentic items were incorrectly labeled as used or replicas, leading to frustration and unexpected fees. Payment transfers also caused some concern, with delays reported in receiving funds.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product verification. Many customers report that brand new, sealed... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers reported quick payouts, with money... See more

User experience

Clients share positive opinions on user experience, often highlighting the ease of use and smooth process for... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many reviewers report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not really sure what the benefit is for having the Alias app. It's kind of clunky, from a design perspective. It's also a pain to have to go between two apps to cash out or list items for sale.... See more

Rated 3 out of 5 stars

The reason I’m giving three stars is because the amount of time it took for my funds to transfer to PayPal. When I send the funds directly from Goat app it takes 20 seconds compared to you all it’s ta... See more

Rated 3 out of 5 stars

Items are missing once sent in for verification, items sent in for consignment are missing with no accountability

Rated 5 out of 5 stars

All you have to do is show up to the warehouse. Drop off your stuff and by the time you make it home they pay you so it's a great experience. It's the easiest experience I've ever had. I love using al... See more


Company details

  1. Investment Company

Written by the company

alias is the official selling app of GOAT and Flight Club. Designed exclusively for sellers, alias turns your sneakers, apparel and accessories into earnings. Sellers can access a vast audience of potential buyers, data-driven pricing insights and trusted support.


Contact info

3.5

Average

TrustScore 3.5 out of 5

518 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best platform to sell on

Best platform to sell on. Easily quickest delivery site on sales. Also quickest payment for any site. I am still waiting 6 days after sale for another platform to transfer funds. I'm sure everyone knows who I am referring to.

March 4, 2025
Rated 5 out of 5 stars

Reselling Made Easy

I enjoy the process of selling items through alias. I'm sure I am not alone in wishing for lower seller fees, but everything else in the process over a few years selling on the platform has been exemplary. The search engine... the market data... the notifications... the shipping process... is seamless. The interactions with the alias customer service team are always pleasant. Finally, I never receive spam from "buyers" as happens with one of the other platforms.

March 10, 2025
Rated 1 out of 5 stars

Avoid. Avoid. Avoid. Like a plague

Had no issue with this company previously, selling never used to be an issue however my recent J1 Lost & Found i decided to co-sign with alias, I sent the shoe off to them with DHL and has been delivered… more than two weeks ago and they still haven’t verified it or given me any sort of update. This company needs to go in the bin, now seeing others reviews i’m fearful that i’m going to lose my shoes and money!! If i were you, i would stay clear of this company they’re utter dog crap.

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for my payout of my air…

Still waiting for my payout of my air jordna 1 high og rookie of the year you all stole from me and could not provide any explanation. I've been a loyal customer for almost 10 years now and still go treated like dirt. The disrespect is real. I only sell things under 150$ now because you're workers will steal my high priced items like they have done in the past to me and my friends. Multiple people have been affected and we almost started a class action lawsuit but you all are so petty and will never take accountabily so what's the point? Until you do get all the bad apples out Ill be selling majority on stockx and ebay

March 10, 2025
Rated 1 out of 5 stars

They do not pay you and say you received the money. THIEVES.

If anybody wishes to see photos/proof, please reach out to me!
I had set up a withdrawal to my USD account from alias for $8260.06 USD on March 5 2025. Days go by, no money, no update. After countless emails to support, they finally respond and say one of my details was incorrect, and they sent me a link to update them. I did, and they said they’ll retry the payment. Days go by and still nothing, so I ask them to redo the payment as Canadian dollars. In the meantime, I had another lump sum of $8081.81 USD which I withdrew into my Canadian dollar account on March 13 2025. After emailing a few more times, they finally respond about the first withdrawal from March 5 (which I still haven’t gotten) and said “hi, looks like the funds have already been withdrawn successfully on March 13 2025.” There are 2 separate amounts on 2 separate dates and they cannot differentiate??? They are outright playing games and providing false information. Any issue you have goes right to a ticket to agents who have no idea what they’re talking about. I’m going directly to the better business bureau.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Since Goat became Alias

Since Goat became Alias, it’s a dead resell app. Cooked. You guys used to be something other than a rip off. I’ve got over a 500 seller rating but would never sell of buy on this shit-ass website ever again. ***k you! Greed ruined what once was THE BEST resell site on the internet.

March 7, 2025
Rated 2 out of 5 stars

Be more understanding

Be more understanding. I had a shoe that I deactivated a while agoo. But for some reason it still sold. I tried contacting you guys about it but didn't hear me out. Not only that but It also raised my commission to 15% instead of 9%

February 26, 2025

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