Alighieri Reviews 5

Shocking customer service.
My necklace broke after less than 3 years, in circumstances where it was in investment piece that I did not wear frequently. When I reached out in the hope of assistance, after long delays of many days, I finally got through to customer service, who stated that I would have to pay the costs of sending the necklace to them to repair. Given the value of the necklace, this would have been very expensive, not to mention the risk of it getting lost in the post. I received no real help with this (with each email response taking days and days). I was simply told that the necklace breaking was 'wear and tear' and that paying for the postage myself was in their 'terms and conditions'. I am shocked that a luxury brand can treat its customers in this way in a context of their item being of such poor quality. I will not be buying any of their pieces again.

Really poor experience! I bought £250 gold plated hoop earrings and they leave black marks on my ears every time I wear them - and I’ve only had them for a couple of weeks. I own far cheaper earrings that have never caused this issue. For the price, the quality is incredibly disappointing. When I raised a complaint and sent photos of the marks, I was told it was essentially a “me problem” and a rare reaction, rather than the company taking any responsibility! Cheap materials, overpriced product and very poor customer service.

My order never arrived and when I tracked it online, the delivery company had put it in a ‘safe place’ in the bin! The customer service took ages to reply to me and has refused to refund me or send me a replacement. I am £250 out of pocket. Horrendous experience.

I bought a ring for my partner, and after a year of daily wear, it still looks fantastic. The design feels v unique and special. While it was a bit pricey, I am super happy I ended up buying it. Plus, the shipping was fast, which was great.

I bought a brass plated necklace for 250€ from this brand, the clasp broke after only a year of wearing it. The only solution I was offered was to ship it back at my own expense, which is not a good solution for customers outside the UK, as getting fixed locally results in less cost. Overall disappointed with the quality for the high price and handling of the situation when the item broke after this short time.