While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.7

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Be Very Careful!!

I purchased clear retainers based on an editorial in Forbes magazine that rated different companies. I had already used Invisalign and didn’t want to have to pay so much for a second treatment. I chose Aligner Co. because my retainers were ruined by my dog. Things started out ok but as I progressed through the aligners my teeth began to develop gaps in areas that had always been straight. When I questioned the process, I was told to start back at the beginning and then continue on through the later aligners. (The same aligners that had caused the gaps I had never had before.) After my last email with them they have not responded. It had been a few weeks. I have spent almost $1,000 with very little help. I would never recommend AlignerCo.

Since I posted this review in August, 2025, I have not had any response from Aligner Co. regarding any type of refund or adjustment to the amount I paid for retainers that are worthless!

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Unsafe company

I paid two months ago for a kit. Despite numerous prompts l have not been told anything with clarity except an image of something being pisted from 'Jamaica NY' whenever that is.l live in ltaly and am Scottish. I thought l was trusting a European service. I have asked for my money back.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

I started service with this company the…

I started service with this company the end of August never recieved my aligners and it is November all they sent out was a impression kit. In October they tried to sell me a static aligner for a $100. Then they tried to sell me retainers that cost more than the aligners so in the end you are paying hidden cost. Poor customer service. I asked for a refund and they just kept giving me different excuses and asking for more money

October 10, 2024
Unprompted review
Show reviews in all languages. (5 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look