Alinemobility Reviews 49

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent Service...Amy was very helpful. The item I ordered was not readily available, but an alternative item was suggested and sent promptly. Thank you...

Company replied

Rated 5 out of 5 stars

My partner had been knocked off his motorcycle and was struggling at home to sleep etc with his injuries This happened prior to the Easter weekend. Spoke to Colin and explained and he agreed to open... See more

Company replied

Rated 5 out of 5 stars

Was looking for a hoist for temporary hire for my severely disabled brother who was visiting Blackpool for a short break. Really struggled to find a company in the Blackpool area but came upon Aline... See more

Company replied

Rated 4 out of 5 stars

The order process was simple. The delivery took a little longer than expected. The delivery company stated that they could not deliver and left it at the local post office. No problem really but I... See more

Company replied

Company details

  1. Disability Equipment Supplier
  2. Disability Services and Support Organisation
  3. Elevator Service
  4. Mobility Equipment Supplier
  5. Repair Service
  6. Wheelchair Rental Service

Written by the company

Aline Mobility’ covers the North West of England, and Nationally through our Website. Large Showroom and office at - 62 Victoria Rd, Widnes, Cheshire, WA8 7RA with an extensive range and 5 useable demo lifts including a Vertical –through floor lift demonstration model. We have numerous council contracts, and are Council Approved suppliers and Installers. We are also NHS Approved and are an ‘Approved NHS Prescription Provider’. We have our showroom in Widnes to view our extensive range, we can carry out Free home demonstrations or delivery of our products for those who cannot visit our showrooms also. As well as providing the mobility products, we have teams of engineers to provide 24 hr emergency back-up for our stairlift, vertical/platform lifts and hoist products. We also offer call-outs to mobility products during normal working hours. We have a fully stocked and equipped workshop for all mobility repairs, servicing and reconditioning, so you are rest assured that if you buy any product from 'Aline Mobility' we are here with back up. Advice always available from our friendly experienced team. Services ‘Aline Mobility’ is a well established and highly reputed Mobility/Disability Company covering the North West of England, and nationally through our website orders. ‘Aline Mobility’ offers a full range of services to private customers as well as Council, NHS Organisations, Schools and Hospitals, Charities including Hospices, and Commercial Clients and other Disability/Mobility Organisations. Over 25 year trading history - Established 1999. We offer Sales, Service, Installation, Hire, Repairs, of all Mobility and Disability products* including Disabled Lifting Equipment: Stairlifts, Ceiling hoists, Mobile hoists, DDA Access lifts, Platform and Vertical - through floor - Lifts, as well as the full range and stocking of mobility/disability living aids, walking aids, mobility scooters, wheelchairs, incontinence products, parts and accessories to name but a few. *Installation of stairlifts can be carried out 24 - 48 hours if required Urgently* * Please note: Not all products can be hired due to hygiene reasons – please contact us to check if we hire the equipment required. Free Home Demonstrations, and Free Surveys Available throughout the North West. Highly regarded and recommended due to our High Quality and High Service Standards.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

49 reviews

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1-star

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy ordering

Easy ordering
Quick delivery

May 6, 2026
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Reply from Alinemobility

Thats super, thanks for a fab review Lynda. Good news to hear. Thankyou.

Rated 5 out of 5 stars

Excellent Service...Amy was very…

Excellent Service...Amy was very helpful. The item I ordered was not readily available, but an alternative item was suggested and sent promptly.
Thank you...

May 15, 2026
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Reply from Alinemobility

Hello Peter, thanks for taking time to leave a lovely review - ill pass your kind words to Amy. Glad we could help. Thankyou. Heather

Rated 1 out of 5 stars

Order confirmed - no stock!

Order placed online on Friday for a pair of walking sticks (physio provided a mismatched pair as that's all they had at the time). I called in advance to see if next day delivery was possible and was told no 2-4 working days. Fine, order placed, only to receive an email advising they had no stock and the manufacturer was also out of stock. Surely for this type of equipment it's important to keep inventories up to date. I do not recommend if you need to guarantee delivery of an item.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a blue badge wallet and what…

I ordered a blue badge wallet and what it was delivered to me 20 mins later now that is quick ok maybe their premises are not far from me but I well appreciated it

April 2, 2026
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Reply from Alinemobility

Hello Kevin and thankyou for your kind review. Were always happy to help! Have a lovely day,
Kind Regards
Heather

Rated 5 out of 5 stars

Brilliant service

Really helpful in both the ordering and the delivery driver. Would highly recommended this company.

March 9, 2026
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Reply from Alinemobility

Hello Mr Heaton and thankyou for taking time to leave a lovely glowing review for us! Really appreciated. Have a lovely day. Kind Regards, Heather

Rated 5 out of 5 stars

A temporary stair lift whilst our lift was out of action

We needed a temporary stair lift while our main lift was being upgraded, and Aline were excellent to deal with from start to finish. They were professional, easy to communicate with, and kept us updated every step of the way.

The installation went smoothly, the stair lift was straightforward for our residents to use, and the removal was just as seamless, with no repairs or redecorating needed afterwards.

We work with a lot of contractors across different areas of the building, and it’s genuinely rare to come across a company that’s this reliable and stress-free to work with.

As a charity, cost is always important to us, so we also really appreciated that the price was very reasonable. We’ve already recommended Aline to the lift company we used and will happily continue recommending them to others who may need their services, whether communal buildings like ours, or individual homes.

January 30, 2026
Unprompted review
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Reply from Alinemobility

Thankyou so much for taking time to leave a lovely review, we really appreciate this. So glad that we could make such an amazing difference, and glad we could help out. Absolutely brilliant to hear your honest review of us - I'll pass the fabulous feedback onto all our staff whom were involved. Again, thankyou!!

Rated 5 out of 5 stars

Excellent

Excellent service from order to delivery also very good prices. Highly recommended. Thank you.

February 12, 2026
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Reply from Alinemobility

Hello Jon, thanks so much for taking time to leave us such a fantastic review. Really appreciate your kind word. Have a lovely day!

Rated 5 out of 5 stars

A great product

The whole process was a great experience!

January 28, 2026
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Reply from Alinemobility

Fantastic News, thanks for taking the time Charles. Much appreciated

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, well packaged. I bought the knob turner. Well priced.

January 20, 2026
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Reply from Alinemobility

Thanks Susan for leaving a fantastic review, Really appreciate this. all the best. Heather

Rated 5 out of 5 stars

Quick delivery, reliable product

Ordering item was easy, delivery quick, product quality great.

January 15, 2026
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Reply from Alinemobility

Hello Shakil, thats super that everything went so well and glad your happy with our product. Thanks for the lovely review and have a lovely day. Heather

Rated 5 out of 5 stars

The sales pwrson I spoke with was very…

The sales person I spoke with was very helpful. From enquiring about what I wanted to purchase and delivery of the item everything went smoothly. I was kept informed every step of the way from purchase to delivery.

January 7, 2026
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Reply from Alinemobility

Hello kim, many thanks for such a glowing review, much appreciated and happy to help!

Rated 5 out of 5 stars

Helpful staff and easy to use website.

I had a very positive experience with Aline Mobility. Their website was clear and easy to use, and the staff extremely helpful, friendly and informative when I had questions.

December 17, 2025
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Reply from Alinemobility

Hello Doris, lovely to hear from you, and thats fantastic news that youv'e received a great experience. Always Happy to Help. Have a lovely day. Heather

Rated 5 out of 5 stars

Great communication

Great communication, Excellent customer Service! 5* experience!

January 2, 2026
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Reply from Alinemobility

Hello Tracy, thanks so much for your amazing review, really appreciated! Thanks for your business

Rated 5 out of 5 stars

Had the pleasure to deal with this…

Had the pleasure to deal with this company for a seat cushion. Staff are very nice and happy to help. Thank you

December 15, 2025
Unprompted review
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Reply from Alinemobility

Hello Mr Hurst and thankyou so much for leaving a 5 star lovely review. So glad to be of service to you. All the best and have a lovely Christmas, from all the Aline Team

Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery

November 14, 2025
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Reply from Alinemobility

Hello John, Thankyou so much for taking time to leave a fantastic review for us. We're very happy that everything went well with delivery and your product purchase etc. All the best. Heather

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