While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.1

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service and shipping

I am extremely frustrated with their customer service. Their shipping and delivery are a mess, especially if you placed multiple orders kind of close together with them. They combined orders to ship with no further details and they don't do their math right. They marked my orders as complete before they shipped anything to me. They converted the bottle size of my orders (from 240 tablets to 60 tablets), did very poor math on the conversion, and ended up missing more than half of my orders. Their customer service number does not work, nobody ever picks up the phone. It has been an extremely frustrating process dealing with them for the past almost 5 months. All I am hoping at the moment is to receive what I had paid for.

February 8, 2022
Unprompted review
Rated 1 out of 5 stars

BEWARE..

Alive By Science has the worst customer support I have ever had experience with. Their products aren’t that great, mediocre at best. This company is greedy and their customers are not a priority.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Fast shipping (once items are in stock)…

Fast shipping (once items are in stock) and they seem to make a real effort to come out with good products.

My one reservation is that some of their skin products don't seem to have very noticeable results, yet are pricey. I take the supplements.

April 23, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look