All About Car Seats Reviews 

34
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We got our carseat yesterday and couldn’t be more happy with the service. The seat was too upright for our infant so Marta refit our current seat which toddler used so it was flatter and suitable for... See more

Rated 5 out of 5 stars

We visited Marta at All about car seats today, I am very passionate about rearfacing, already had in my mind which seat I was wanting, but wanted an expert for any information I didn’t know & for the... See more

Rated 5 out of 5 stars

I visited all about car seats today and Marta was absolutely fantastic. She was so knowledgeable about car seats and car seat safety and answered every question I had which filled me with confidenc... See more

Rated 5 out of 5 stars

We had an excellent experience with Marta. She is incredibly helpful and knowledgeable, and it’s clear that child safety is her top priority. She went above and beyond to help us choose the right car... See more

Company details

  1. Baby Store

Written by the company

Extended rear-facing car seat specialist based in Leeds, West Yorkshire, offering face to face expert advice and professional installation service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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4.7

All reviews

(34)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacing seat due to crash

So unfortunately I was in a car crash with my son who was in an axkid move that i had previously purchased from all about carseats. The seat kept him safe so when replacing it was obvious that I was going to use again to get a new seat. After looking online at what she had available I decided to upgrade from the move to the minikid 2. Within 2 hours of contacting she was happy to come to my home and fit the seat in our other car. The seat is amazing and I'm so happy with the replacement even though it was due to a crash but at the end of the day the seat was a saving grace so there was no way I was going to get anything less than amazing again.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional and friendly service

We went to All About Car Seats to get our first ERF seat for our 19 month old. Marta was incredibly knowledgable, friendly and professional, and was very generous with her time with demonstrating how to fit the car seat and the different options available - despite the pouring rain! We got the Minikid 4 and it is brilliant.

We would definitely go to All About Car Seats again. Thank you!

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Really knowledgeable and excellent service.

Initially I was looking to replace two old seats which I would be able to switch between my car and grandparents car. We had an initial appointment in my parents car to look for an ERF seat. Marta was very knowledgable and I didn’t feel any pressure to buy. She also advised on how to change the other seat they had from a group 2 to 3. She suggested we come back with my car also to see how the ERF seat would fit and look for a new HBB as the one I had was unsuitable.
Marta set up the seats to show how they would fit and how my boys would fit in them. After purchasing a Britax Safeway and Britax Kidfix Isize she installed both and checked for fit, and then installed my old Joie 360 spin which is still viable into my parents car and checked for fit (which I had got totally wrong).
I will be returning to Marta when I need a new seat.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

100% excellence and safety! :)

We visited Marta at All About Car Seats in Pudsey today. I was so so impressed with her car seat safety knowledge, help and advice. We needed 3 seats; 2 for our almost 6 year old who has sadly now outgrown the rear facing seats, and one for new baby arriving soon. Marta was so helpful over Facebook messenger initially and then again in person. Even advising me where to buy pram adapter clips etc which she doesn’t sell and what I needed for the seat we were buying. I was worried about turning our daughter forward facing (she is tall for her age) but she explained all the safety advice and options available for high backed boosters so we could make an informed decision. Fully showed us how to fit and adjust the seats in the car and did this for us. I honestly couldn’t recommend her more highly and would 100% use her again, especially having previously had very poor advice from many shops unfortunately, who only care about sales and have absolutely no knowledge or concern about car seat safety which is so vitally important for the sake of your most precious cargo! If you want your child to be safe, go see Marta!

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks so much Marta for your advice…

Thanks so much Marta for your advice and patience during our 3 assessments for an extended rear facing car seat. We were very anxious and your skills and knowledge really helped us make the choice of car seat and be sure that it fits our car and our little one. I would really recommend Marta for anyone needing advice on car seats in the Leeds area.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and experienced retailer. With informative and helpful car seat advice. Wouldn't go anywhere else.

Marta is so knowledgeable and able to help you make a fully informed choice about the best car seat for you.
When we originally went to see her we were on our way to Skegness but the car seat we'd set our hearts on wouldn't fit in our car due to a stupid cosmetic design on our rear car seats. Marta tried every way to get the seat belts to work for us but in the end it wasn't going to happen.
We expressed that we were concerned we'd left it a bit late to get a new car seat as our baby's head was nearly at the top of his carrier. Marta took one look at our carrier and pulled a wedge out that we didn't even know was there!! He wasn't over the weight limit and suddenly Marta has bought us another inch of head space which meant we were able to wait for the Britax Max Safe Plus to be released.
We went to see Marta today and tried out the Max Safe Plus and other car seat to compare. As last time she fitted everything into our car and explained how she was doing it all. She then adjusted the seat to show it at 'maximum size' to make sure we would all still fit comfortably in the car before adjusting it for our baby and fitting him into the seat. She encouraged us to take photos for comparison but I had set my heart on the britax being the one for us. We wanted to take away today, otherwise Marta would have ordered in for us from the full selection of colours but she had 3 different colours in stock with her so we didn't feel it was necessary. Absolutely proud as punch and feel we can get in touch if we ever need advice with our car seat in the future. Hopefully I'll be getting a similar model for my Mum in the near future and won't go to anyone else now.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company and customer service

Brilliant company and customer service. Marta is highly knowledgeable and goes above and beyond to help ensure the correct fit for you, your baby and your car. I feel so reassured that my little one has one of the safest car seats on the market and even happier that Marta herself fitted it for us. I will have no hesitation in recommending this company to friends and family and using them again in the future.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

Myself and my family have purchased 4 car seats in total from Marta at All About Car Seats and the service received is absolutely invaluable.

Safety of my child is my absolute priority and when it comes to car seat safety, only the best will do. Marta is extremely knowledge about all things car seat safety and takes the time to ensure the car seats are fitted correctly and safely before allowing you to drive away.

Not only that, the ongoing service is brilliant. I have lost count of the number of times that I have been to see Marta to refit my seat after its been removed for cleaning or when I have changed cars.

Amazing company, thank you.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

We bought an ERF car seat from Marta last year for our son. She was incredibly thorough and spent lots of time trying different seats in different positions in our car to make sure we made the best choice for our family.

We’ve been really happy with the seat but I was unsure about removing inserts etc now my son is a year older so we recently returned for a fit check. Again Marta spent time working out the best fit and ensuring I understood what to do to maximise the seat use going forwards as our little one continues to grow.

She has also provided email support to my queries and hunted down spare inserts from the retailer after my husband misplaced ours.

As a paediatric nurse with extensive experience in A&E and ICU I have looked after many children who have suffered injuries in road traffic accidents. Car seat safety is so important and unfortunately in this country the large high street retailers are not well-informed about the safest, most highly-tested options as UK legislation is not as robust as in other areas of Europe.

I cannot recommend this small business enough. Marta is a professional with a wealth of valuable knowledge and really cares about the families she works with.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from Marta. We were in need of a new infant carrier ready for the arrival of our twins, as well as wanting to look at options for extended rear facing seats for our 3yo and for the future.
Marta showed us the different options of infant carriers and clearly explained what we were looking for to ensure a safe and secure fit for the babies. She then took the time to test out lots of different seats in different positions in both of our cars to check what would and wouldn't fit along side our current seats. She also kindly installed a new ERF seat into our car (which we had brought with us) and checked that our 3yo had a good fit.
We are very happy with the knowledge and patience that Marta showed. We were able to choose a new infant carrier based on her excellent advice and we are confident in this purchase. We will not hesitate to come back to her again the next time we need a new seat.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic initial and follow up service!

I recently bought 2 x Axkid Minikid 2s, one for my car and one for my partners.
Unfortunately, when I was moving one car seat, I broke the styrofoam to the right of the seat and it needed replacing not long after purchasing.
I contacted Marta who was more than happy to help. She took the product details and contacted Axkid on my behalf, with a replacement part delivered directly to my address.
She even offered to fit this for us at her own home, great service!
The car seat is now fully functional again and my child perfectly safe, thanks to Marta.
Not sure if the negative review on here is talking about the same company, take a look on All About Car Seats on Facebook where we found them with fantastic reviews and 5k followers.
Highly recommended, with fantastic initial fitting, loads of seats to choose from and great follow up service!

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent, very professional help and advice. Even though I have a very difficult toddler, Marta managed to calmly and effectively adjust four different car seats in our car, only to choose the one that fitted the best.
I can't thank her enough for the amount of patience, knowledge and passion she has when it comes to the car safety of the little ones. My child is now safe and very comfortable in her new car seat. I will be definitely coming back when the time comes.

June 8, 2023
Unprompted review
All About Car Seats logo

Reply from All About Car Seats

Hi,

Thank you so much for taking the time to write such a nice feedback. I really appreciate it. I'm happy I could help in choosing the best possible car seats that can provide the maximum safety in every car journey!

Many thanks,
All about car seats

Rated 1 out of 5 stars

Sold an unsuitable and unsafe car seat

We were sold a very expensive extended rear facing car seat by this company which has a known fault and was totally unsuitable for our child.
I expressed concern about the fit for my child at the time of fitting but was assured that this would not be a problem and was because my car was parked on a slope. As soon as the car seat was used (once) the extent of the issue became apparent and I contacted the retailer immediately for a resolution.
The company refused to offer a refund or exchange. They claimed that the manufacturer was responsible for providing a refund despite them selling us the item. We were left with absolutely no protection as a consumer by them or the manufacturer. Even more concerning, the retailer insisted during all communication that the car seat was safe to use despite it forcing my child’s head into an unnatural and uncomfortable position. We have now had to replace the seat as our child could not use the one we were sold.
I would not use this company again or recommend them as a trusted provider of extended rear facing car seats.

July 28, 2023
Unprompted review
All About Car Seats logo

Reply from All About Car Seats

Hi,

First of all the car seat you've purchased is Axkid Minikid - Swedish Plus Tested extended rear-facing car seat, so one of the safest on the market (scored 5 out of 5* in German ADAC crash test) so saying that you've been sold unsafe car seat is simply not true.

I visited you on the 27th June, bringing some car seats along, which was the most convenient option for you back then. I've spent 2 hours altogether advising you on the car seats, installing different car seats in your car so you would be able to make an informed decision. I've installed each of them in different positions in your car to make sure the final set up will be best for you, your child and family needs. I also gave you a chance to try your child in each car seat, demo the correct installation and correct fit in each and you had no issues regarding either installation or positioning of your child and you were happy to make a purchase based on that. His head and shoulders were fully back and his ears weren't squashed. The snug V shaped headrest position is fully intended by Axkid to maximize the safety aspect, hence it will always be rather snug to fully protect the child's head in crash, which I fully explained and mentioned during a demo, based on that we decided together to increase the recline to maximise your child comfort. You've made an informed decision, which you stand by even when I came back with the consent form for you to sign a few hours later, and you've never mentioned any doubts nor reported any issues about your child's fit as they simply weren't existing.

I'm a trained professional, I sell and install car seats since 2013, I also worked as a regional trainer and trained a new staff members so my knowledge and experience is extensive.

Since your car seat has already been used, it has been sold correctly, it's fully suitable for your child and your car and fits for purpose (which Axkid confirmed in the email to yourself) there are no justified grounds to provide a refund on this occasion. The terms and conditions on my website (as well as other retailers T&C's) clearly state that due to car seat being a safety device, once used used it can't be returned as it might be already involved in the car accident and won't provide an optimal protection anymore, hence it's not returnable. As previously explained in private messages I'm happy to visit you to show and explain again, how to use this car seat correctly, so it provides the most comfortable fit for your child.

Kind regards,
All about car seats

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