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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. #5 of 9 best companies in Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I've always had a positive experience…

I've always had a positive experience with AllCleared, even when they were previously branded Pardon Services Canada. The process is straightfoward, and they're very helpful with assisting on each step of the process.

October 1, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Adrian,

Thank you for your thoughtful feedback and for your continued trust over the years. We’re glad to hear the process has consistently felt straightforward and that our team has been able to support you at each step.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Got me all cleared to travel

Got me all cleared to travel

January 3, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Peorgie,

Thank you for your feedback! We’re glad to hear we were able to help you get cleared to travel.

All the best,
The Case Management Team

Rated 5 out of 5 stars

All cleared was very helpful

All cleared was very helpful, and an amazing experience to get all the answers I was looking for.

Would highly recommend using their services.

October 22, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Bryan,

Thank you for sharing your experience. We’re glad to hear you found our team helpful and that we were able to provide the clarity you needed. We truly appreciate your recommendation.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

There great

There great

November 1, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for your feedback! We’re glad to hear you had a positive experience with our team.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Service very phenomenal

Service very phenomenal. I loved working with these guys

December 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Hadrian,

Thank you for your kind words. We’re glad to hear you had such a positive experience and enjoyed working with our team.

All the best,
The Case Management Team

Rated 5 out of 5 stars

All cleared helped me with my record…

All cleared helped me with my record suspension and my us entry waiver they know what they are doing and they take care of their clients

December 3, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jason,

Thank you for sharing your experience. We’re glad to hear our team was able to support you with both your record suspension and U.S. entry waiver, and that you felt well taken care of throughout the process.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Easy simple to use service.

November 1, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jeremy,

Thank you for your feedback! We’re glad to hear you found our service easy and straightforward to use.

All the best,
The Case Management Team

Rated 5 out of 5 stars

What a great company took care of me…

What a great company took care of me from start to finish

December 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Arleigh,

Thank you for your kind words! We’re glad to hear you felt supported from start to finish and had a great experience with our team.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

AllCleared is Worth the Money

AllCleared has done a terrific job getting me cleared to travel to Canada. I recommend this service. Yes, this is an expensive hassle, but AllCleared makes it a pain-less process. Lots of paperwork, be forewarned.

December 3, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Nina,

Thank you for sharing your experience. We’re glad to hear our team was able to help you navigate the process smoothly and make a complex, paperwork-heavy situation feel more manageable. We truly appreciate your recommendation.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Amazing and high quality level of…

Amazing and high quality level of service. I love AllCleared. Simple and fast process and clean explanation on the process from start to finish. Very great to get this done and very helpful and professional. - Samuel

May 3, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Samuel,

Thank you for your wonderful feedback. We’re glad to hear the process felt clear, fast, and supportive from start to finish. It means a lot to know you had such a positive experience with our team.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

my awesome experience

Very knowledgeable, quick, fast friendly, sufficient, respectful and they resolve your issues.Fast friendly and courtesy

December 3, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Paul,

Thank you for your feedback! We’re glad to hear you found our team knowledgeable, responsive, and respectful throughout the process. We appreciate your kind words.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Very easy to work with very prompt on…

Very easy to work with very prompt on answering questions and making process clear and easy

August 1, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for your feedback. We’re glad to hear you found the process clear and easy, and that our team was able to provide prompt support throughout.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

All clear is a very helpful service

All clear is a very helpful service, great customer skills and understanding. I highly recommend it.

December 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Lizzy,

Thank you for your kind words. We’re glad to hear you found our service helpful and our team understanding and supportive. We truly appreciate your recommendation.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

All Cleared was able to clear the way…

All Cleared was able to clear the way for me to get back into Canada. My wife needs to works in Canada and I like to travel with her for work. I wasn't allowed to enter Canada. I contacted All Cleared and they walked me through each step of the process providing all the necessary documents fingerprinting and background checks. I just received my clearance this month.

August 12, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Nona,

Thank you for sharing your experience. We’re glad to hear our team was able to guide you through each step and provide the support needed to help you return to Canada. It’s wonderful to know you received your clearance and can now travel with your wife for her work.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Had a truly wonderful experience with…

Had a truly wonderful experience with AllCleared. I would recommend them above all others record clearing companies.

They actually take the time to listen to you and your concerns and communicate with you perfectly.

Thank you!

December 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Marshall,

Thank you for your thoughtful feedback. We’re glad to hear you felt listened to and supported throughout the process, and we truly appreciate your recommendation. It means a lot to know you had such a positive experience with our team.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Best option for us

All Cleared was the best option to assist with our paperwork to achieve entry back into Canada. (This post was incentivized)

December 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Kayla,

Thank you for sharing your experience. We’re glad to hear our team was able to support you through the paperwork and help make the process of returning to Canada clearer and more manageable. We also want to be transparent that each year we run an awareness campaign to encourage clients to share their experiences, positive or negative, which includes matching donations to the food bank during the Christmas season. This helps build awareness for others with past criminal records while giving back to the community.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

I decided to use AllCleared recently to obtain my US Waiver for Canadian entry and travel

I decided to use AllCleared recently to get my US Waiver for Canadian travel. They were very helpful, friendly and well-informed on the process. They patiently walked me through the process and followed up frequently to ensure my questions and needs were being met. I was always able to get a qualified person on the phone promptly every time I called. I highly recommend their services. And the results of the process were exactly as promised. Thank you AllCleared! Peter F, USA

May 19, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Peter,

Thank you for sharing your experience in such detail. We’re glad to hear our team was consistently helpful, responsive, and able to guide you clearly through each step of the U.S. waiver process. It’s great to know everything went as expected and that you felt supported throughout. We truly appreciate your recommendation.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

So I applied for a waiver to enter USA

So I applied for a waiver to enter America and was denied so I contacted allcleared and was approved for a 5 year waiver, they made it real easy and I will be going back to them once my waiver expires

December 3, 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for sharing your experience. We’re glad to hear our team was able to help you secure a 5-year waiver after your initial denial and that the process felt easy and well-supported. We appreciate your trust and look forward to assisting you again when the time comes to renew.

All the best,
The Case Management Team

Rated 5 out of 5 stars

AllCleared is amazing

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at their Lives.

Amazing nop notch service all along!!!!

June 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for your wonderful feedback. We’re glad to hear you found our guidance helpful throughout the pardon and U.S. waiver process, and that the support and clarity we provided made a positive difference for you. We truly appreciate your recommendation and your kind words about our service.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

This made everything so much easier!

This made everything so much easier!! Wouldn't definitely recommend!

November 2, 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Michelle,

Thank you for your feedback! We’re glad to hear the process felt much easier with our support, and we truly appreciate your recommendation.

Warm regards,
The Case Management Team

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