Dear Ana,
Thank you for reaching out with your query. We would like to clarify that allcreditloans.net is a credit broker, not a lender. As such, we do not provide loans directly, nor do we handle loan repayments. We connect customers with UK-based lenders who are fully authorised and regulated by the Financial Conduct Authority (FCA).
Regarding your loan repayment, it is essential to communicate directly with the lender to whom we referred you. They are responsible for providing you with all necessary payment details and support. Every lender we partner with is FCA regulated, ensuring that they adhere to the highest standards of financial practice and consumer protection.
To ensure your safety and avoid any scams, please do not make payments through unverified links or apps. Always use the official communication channels provided by the lender. If you are experiencing difficulties with their app or have not received clear repayment instructions, we advise contacting the lender directly for assistance. They are obligated to provide you with clear, secure, and accessible ways to manage your loan repayments.
We value your trust and are committed to guiding you towards secure and transparent financial solutions. If you require further assistance in identifying your lender or have any other queries, please feel free to contact us.
Kind regards,
Customer Service Team
allcreditloans.net