Allergy Cosmos Reviews 16

Reply from Allergy Cosmos

Oct 17, 2025

Hello Mr Attfield,

Thank you for your feedback. I am sorry to hear you feel disappointed.

For health and safety reasons, some products cannot be returned or exchanged once they have been opened. Our air purifiers and replacement filters are used in the most sensitive environments, as well as for the most critical infection control purposes. This requires the strictest quality control. It is in place to protect our customers, as it ensures that every filter we send out is brand new, sealed, and unused. This provides our customers with important reassurance and reliability when ordering replacement filters from us.

Regarding the delivery: we do offer next working day service for orders placed before 13:00 Monday to Friday. Your order was placed on Monday evening, shipped on Tuesday, and delivered on Wednesday, which falls within that timeframe.

I appreciate how frustrating it must have been to realise that the wrong filter was ordered. As long as the filter is still sealed, we are of course happy to take them back. Furthermore, if you are ever unsure about which filter is needed, please do contact us anytime.

Kind regards,
Peter

Reply from Allergy Cosmos

Jun 9, 2025

Hello, thank you for your review and kind words. We look forward to serving you in the future. Kind regards, Allergy Cosmos

Reply from Allergy Cosmos

Jun 9, 2025

Hello Rob, We are glad that you are happy with your order and the speed at which it arrived. We look forward to serving you in future. Kind regards Peter.

Reply from Allergy Cosmos

Jun 9, 2025

Dear C,
Thank you for your review. We're sorry to hear about your experience and that you remain concerned about the unit.
We would like to clarify that the IQAir system uses pure mechanical filtration — it draws air through high-efficiency filters to remove airborne pollutants. It contains no active components capable of emitting any substances into the air or causing the adverse health effects you have described. The filters are constructed from medically safe materials and are trusted in hospitals and critical care environments worldwide for this very reason.
According to our records, the replacement filter was used without issue for a period of time, and concerns were only raised after the unit had been operated in a highly polluted environment. Based on the system’s design and performance standards, it is not technically possible for it to cause harm in the way described.
We have responded to all of your correspondence, reviewed the matter in full, and explained that this is not a warranty-related issue, as the unit remains fully functional. While we are always happy to provide support and guidance where a genuine fault is identified, we also believe that public reviews should be factual and proportionate.
Kind regards,
Allergy Cosmos

Reply from Allergy Cosmos

Mar 22, 2025

Hi Paul

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you've encountered with our products. We appreciate your loyalty over the past five years and completely understand how frustrating it must be when a product doesn’t perform as expected.

We take product quality and customer satisfaction seriously, and we’d love the opportunity to investigate the issues you've experienced with CO2 reporting further. Please reach out to our customer support team at [customer support email/phone number], and we’ll do our best to resolve this for you.

Regarding your concern about our review system, we absolutely welcome all honest feedback—positive or negative. Reviews on our website go through a moderation process to ensure they are genuine and comply with our guidelines, but we do not remove or hide negative reviews. If your review hasn’t appeared, it may be due to a delay or an issue in our system, and we’d be happy to look into this for you.

We truly value your input and would love the opportunity to make things right. Please get in touch, and we’ll do our best to assist you.

Best regards,
Peter

Reply from Allergy Cosmos

Oct 21, 2021

Dear Mr and Mrs Nikulin,

We completely understand your frustration and sympathise with your situation, which is why we have always offered advice and support from the moment you contacted us about the issue you were having with your air purifiers.

Although we offer a 30 day hassle-free return policy, this does not apply to our air purifiers, nor air purifier replacement filters. The reason for this is that our air purifiers are more often than not used in the most sensitive environments rendering them unsuitable and unhygienic for reuse in any other environment.

So with this in mind, we always encourage our customers to get in touch beforehand if they’re in any way unsure about the suitability or performance of an air purifier in their home. We’ll be more than happy to explain and go through all aspects of the air purifier and also air purification in general until you feel completely comfortable with your purchase.

Kind regards,

The Allergy Cosmos Team

Reply from Allergy Cosmos

Updated Oct 21, 2021

Hi Ollie,

Thank you for getting in touch.

Due to an immense demand the IQAir Healthpro 250 air purifier had been on backorder and upon completing your purchase, there would have been clear information on the product page, advising you on the expected delivery date. As there has been no change or further delays in the information initially given, further correspondence wasn’t necessary.

The expected delivery date at your time purchase was the end of June and as a result, your order is currently being dispatched for delivery this week.

You’re also more than welcome to give us a call or email us at a time that is convenient for you and we’ll happily help with any queries you have.

Please let us know if we can help with anything else.

Kind regards,

The Allergy Comos Team