AlleyOOP Trampolines Reviews 69

Love that replacement parts for a 14 foot double bounce from 15 years ago are still available.

Order came in two packages via different carriers. Only received tracking for the first one so was confused. Was provided the second after I asked about the rest of the order.

I have always had a great experience with Alley Oop trampolines. The trampolines themselves are great. The customer service is always fantastic; all my questions are answered on the phone, ordering is easy, and orders arrive reasonably quickly.

Making sure our big trampoline continues to stay in good working order is important and the customer service is above and beyond with this company to help maintain our equipment! We’ve loved this company for 9 years from the moment we bought our first indoor small trampoline for our kids. The care and have great product and amazing service— thank you for caring so much!

Great customer service. Proactively double checked my order and removed items I didn't need!

Shipping was delayed and the quality of the product is not is not the same as the original equipment. The sewing on the replacement padding was poorly executed.

My order had items that didn’t match, their customer service called me to confirm I wanted to order these items, saving me from making a wrong order. Great customer service department!

I've had the Alleyoop 14' trampoline for many years now and they sold me on the durability and ability to get replacement parts. I've tried to get a replacement net for over 3 years now. First, it was the Covid supply excuse. I've called them every year and it's always the same line, try back in 2 to 3 months. It's so annoying since they obviously are selling new units with nets but can't stock replacement nets for existing customers. Not a company I would recommend now.

Most helpful customer service team I’ve encountered anywhere in a long while!

Very strong customer services; noted our order was incorrect based on a past order and adjusted it for us; very helpful!

The customer service was awesome! They reached out with lots of additional questions on exactly what model I had before sending me the replacement net I ordered. Turns out I needed a different one and they saved me over a hundred dollars and a lot of annoyance and hassle! Thanks!

Ordered a ladder was easy to assemble, seems sturdy, but the foam on the handle is ripped

It is so helpful that they are able to pull up my order from 5+ years ago - this ensures that I order the correct replacement parts for my trampoline.

Very helpful customer service, fast delivery!!

I have a 2015 Alley Oop 10x17 and it’s great. However in the last year the original pads have taken a beating and I think the Sun finally got to them. I bought the replacement pads and it’s brought it back to pleasing aesthetics. Hopefully these last as long as the originals.

Hi, i’m Cassia
My GiGi got the big red ball for my 5th Birthday. I like it cuz it’s big and it’s fun on my trampoline. I’m going to have fun all summer!

Emails responses and answers to questions were very helpful much appreciated

Excellent help me make the right order before I actually purchased it.

I was impressed that after I placed my order I received an email wanting to be sure of the make, model, year, etc to be sure I was ordering the correct part. The replacement net was easy to install and looks so much nicer than the old weathered net. And happy we got it right and don’t have to return it!

It was fast getting here & was easy to install!

Detail oriented staff insured proper product was shipped.