I don't like the interaction from what seems to be the automated system it doesn't really help you if you have a real problem. I appreciate that there was a real person that came to assist me they see... See more
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See what reviewers are saying
I contacted them regarding a charge pulled out of my account and requested a refund. I have never used this company nor do I know what they do. I received an email immediately telling me it would be... See more
Thank you Imani from Escalation team for helping out.. I am glad this company allows you to handle your credits and debit. You can open your account and spend your money and also cash close it. Thank... See more
I recently had they pleasure of being a costumer with allgamegrid.com, and I can Say it was one excelente experiencia. Javier Santacruz
Regarding a charge pulled out of my account without my knowledge
I contacted them regarding a charge pulled out of my account and requested a refund. I have never used this company nor do I know what they do. I received an email immediately telling me it would be taken care of. Three days later i received my refund in my bank account.
February 23, 2026
Unprompted review
Zoe helped resolve my issue with no…
Zoe helped resolve my issue with no hesitation
February 25, 2026
Unprompted review
Edith Escalation team
Edith solved my issue that I was having very quickly and efficiently.
February 24, 2026
Unprompted review
Emerald from the escalation department…
Emerald from the escalation department is a liar and a cheat. They stole my money and keep trying to take more.
February 23, 2026
Unprompted review
I was having trouble with money taken from my account that should never have been from this company
I was having trouble with a transaction coming out of my account from their company which I had not made. This person went above and beyond to help me make sure I got my money back for a transaction I never made. I could not have asked for a better representative to help me out. Your company should give this person a raise that's for sure! You don't come across many representatives that will go through that amount of work to see that the customer gets what they deserve. Very nice, courtesy, empathetic, and genuinely all around great person with a great customer service work ethic. Thank you kindly for all your help!
February 20, 2026
Unprompted review
Claire helped me resolve my issue n got…
Claire helped me resolve my issue n got my refund back I thought I was purchasing a iPhone while everyone else said I can't get refund Clair helped thank you
February 9, 2026
Unprompted review
They cancelled my account as i…
They cancelled my account as i requested now waiting to see if the funds revert to my account
February 8, 2026
Unprompted review
I was given a speedy resolution with no…
Emerald gave me a speedy resolution with no confusion or push back. Thank you
February 1, 2026
Unprompted review
Elsa reviewed my request and was able…
Elsa reviewed my request and was able to make it happen. It is appreciated.
February 1, 2026
Unprompted review
Fraud
Fraud, only 2 out of 3 charges refunded. Never received item I intended to purchase
January 8, 2026
Unprompted review
Elsa was helpful in processing my refund
Elsa was understanding and helpful in processing a refund for me. She was professional and helpful. Looking forward to seeing my money back in my account. Thank you Elsa
January 28, 2026
Unprompted review
Unable to receive emails, can't gain access.
I don't like the interaction from what seems to be the automated system it doesn't really help you if you have a real problem. I appreciate that there was a real person that came to assist me they seemed to really care about my issue, it just took way too long. My problem may still be unsolved, but I won't know until next month because I'm unable to receive emails from this company and not sure why.
August 2, 2025
Unprompted review
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