All Good Things Reviews 289

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This has been my favourite place to shop for dresses in Bristol. The staff were amazingly friendly and welcoming. I started shopping here in the week it opened in November 2019 and came back almost ev... See more

Company replied

Rated 3 out of 5 stars

I like the shop is split into tops, trousers ,jumpers and dresses etc and also that they are grouped in sizes I was looking for size 16 jumper so was quick to sort through what was available. Disadva... See more

Company replied

Rated 5 out of 5 stars

Lovely shop, really nice to see sizes separated, much easier to find something without having to go through lots of clothes looking for your size. Lovely lady to offer advice, overall very pleased wi... See more

Company replied

Rated 5 out of 5 stars

Probably the best customer service I’ve experienced at The Mall, Bristol. Staff knowledge of the stock available was excellent and it felt like a personal shopping experience. The member of staff help... See more

Company replied

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop
  4. Outlet Mall
  5. Surplus Store
  6. Women's Clothing Store

Written by the company

At All Good Things, we do designer outlet differently. Unlike other discount retailers, we are committed to reducing the environmental impact of every piece of clothing we sell. We partner with the premium fashion labels you love, and the ethical brands you need to know, to give their unsold clothing a second chance to be bought brand new and to give pre-loved pieces a new life. Our stylists select clothing, shoes and accessories that are designed to be timeless, not trendy; pieces that are crafted with care, to be worn and re-worn for a long time to come, and we never ask brands to produce new products to line our shelves. To further reduce fashion’s impact on the planet, we've planted over 130,000 trees to date, and supported innovative climate projects globally and right here in the UK.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

So lovely to discover your online…

So lovely to discover your online store, love the product, and the customer service and beautiful packaging that is eco-friendly.

August 31, 2021
Unprompted review
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Reply from All Good Things

We're so glad you enjoyed shopping with us, Linda! Thanks for your lovely review. 💚

Rated 3 out of 5 stars

Missing items?

Just came back from holiday to find my order delivered. But there was only 1 earring in the box! The rest of the package was fine (one of the necklaces looked a bit disappointing compared to product images), but the missing earring is shocking!
UPDATE: Thank you for rectifying the missing earring issue (although, I would've preferred to receive the missing item, rather a refund, but at least I'm not out of pocket for missing goods 🙌🏻)

August 29, 2021
Unprompted review
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Reply from All Good Things

Hi Indre,
We're so sorry to hear you only received one earring – this definitely isn't the level of service we hope to provide to our customers, and we have been in touch with you to resolve this.
We always want you to feel good about your purchases, so if your necklace wasn't perfect, you can return it to us within 14 days of delivery.
Thanks for taking the time to leave your feedback – we've passed this on to the brand and our buyers so we can make All Good Things a better place to shop.
The team at AGT 💚

Rated 1 out of 5 stars

Be extremely vigilant when buying items from here as they will not let faulty items be returned if worn 😔

My wife purchased a dress for a wedding, last week, went to the wedding and noticed a large hole in it, had to disguise it all day, I told her that it will be fine and I'm sure that she could return it as it was a fault with the dress, hard to spot when trying it on due to the pattern my wife was extremely dissapointed as she spent good money on the dress and it was clearly not worth it, and to make matters worse the staff would not return the item as it had been worn, buyer beware, such a shame as the sale staff at the time of our purchase were great and let themselves down with returns and after sales service,

August 29, 2021
Unprompted review
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Reply from All Good Things

Hi Ben,
We were very sorry to hear that your wife was disappointed with the dress she purchased. However, as the hole had been sewn up before the dress was returned to the store, we were unable to properly inspect it to determine whether it was a fault with the stitching when the dress was manufactured, or if it had been damaged when worn.
While we'll always do our best to resolve any issues with faulty garments, unfortunately in this instance, we weren't able to provide a refund.
The team at AGT 💚

Rated 5 out of 5 stars

Came into store for top and left with a…

Came into store for top and left with a beautiful Kate Spade handbag.

August 26, 2021
Unprompted review
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Reply from All Good Things

You can't go wrong with a Kate Spade bag. Thanks for your review and we hope you love your new piece! 💚

Rated 5 out of 5 stars

A new company for me to purchase from

A new company for me to purchase from. I received my items as described, within a few days. Very pleased with the overall transaction. Thankyou

August 23, 2021
Unprompted review
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Reply from All Good Things

We're so glad to hear you've enjoyed shopping with us, Kathy! We hope you love your new pieces. 💚

Rated 5 out of 5 stars

Beautiful garments

Beautiful garments, stunning prices!

August 23, 2021
Unprompted review
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Reply from All Good Things

Thanks so much for your review, Jo! Hope to see you again soon. 💚

Rated 5 out of 5 stars

Every single member of staff was so…

Every single member of staff was so friendly and helpful they went above and beyond to help me find a dress

August 19, 2021
Unprompted review
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Reply from All Good Things

We're so glad you enjoyed shopping with us, Zoe! Hope to see you again soon. 💚

Rated 2 out of 5 stars

The products apperance in reality is…

The products apperance in reality is much low then on the screen.

August 19, 2021
Unprompted review
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Reply from All Good Things

Hi Aley,
We're really sorry to hear that you were disappointed with the quality of your new jewellery. We want you to feel good about fashion, so if your order isn't perfect, you can always return it to us within 14 days of the delivery date, though please note that we can't accept earrings once removed from their packaging.
Thanks for taking the time to leave your feedback – it really does help us make All Good Things a better place to shop.
The team at AGT 💚

Rated 1 out of 5 stars

My order was delivered whilst I was on…

My order was delivered whilst I was on holiday so I was outside the two week returns time. I had been sent a round pearl when I had asked for a pear shape. I believe there is a further postage charge of £5.50 on returned or exchanged items. I would be very careful about ordering online again.

August 17, 2021
Unprompted review
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Reply from All Good Things

Hi Brenda,
We're really sorry to hear you've received the wrong necklace! Please be assured that in any instance where we have made an error with an order, we will always accept returns outside of the standard return period and you won't be charged a return fee.
Please get in touch with us at hello@allgoodthings.co.uk and we'll be happy to resolve this for you.
The team at AGT 💚

Rated 5 out of 5 stars

First Prom dress

Taking my daughter shopping for her first formal dress for her prom.
Staff were very friendly, helpful and kind; change rooms were large and bright and clean, and I ended up spending twice my budget on a dress because she just looked so beautiful in it!

August 6, 2021
Unprompted review
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Reply from All Good Things

Thank you so much for your review, Katie! We really hope your daughter loves her new dress and has an amazing prom night. 💚

Rated 1 out of 5 stars

Have made order on 2nd august online…

Have made order on 2nd august online with all good things, money taken zero reply to any emails unable to contact customer service

August 6, 2021
Unprompted review
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Reply from All Good Things

Hi Sadia,
We're really sorry to hear that you're disappointed with our service. While we do try to reply to every enquiry within 24 hours, unfortunately we are a small team and this isn't always possible.
We have looked into your order as requested and we can confirm that it has shipped and you'll receive it within 5 working days as indicated on our website.
We do hope you love your new piece!
The team at AGT 💚

Rated 5 out of 5 stars

Found exactly what I’d been looking…

Found exactly what I’d been looking for: a long sleeved maxi dress. In my size and at a great price. Staff were really friendly and helpful, taking items to the changing rooms whilst I continued browsing.

August 4, 2021
Unprompted review
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Reply from All Good Things

Thanks for shopping with us, Claire – we're so glad you found what you were looking for! We hope you love wearing your new dress. 💚

Rated 5 out of 5 stars

Such great value

This is a great site as all items are really affordable, you get designer products for high street prices.

August 2, 2021
Unprompted review
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Reply from All Good Things

Thanks very much for your review! 💚

Rated 5 out of 5 stars

What a find.Shop here first

First time of shopping here.Well impressed and will definitely shop here again.Amazing deals!!!!

August 2, 2021
Unprompted review
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Reply from All Good Things

Thanks for shopping with us, Angela! See you again soon. 💚

Rated 5 out of 5 stars

Excellent customer service

The garment was exactly as described and delivered earlier than predicted. All good

August 2, 2021
Unprompted review
All Good Things logo

Reply from All Good Things

Thanks so much for your review, Jane! We hope you love your new piece. 💚

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Bristol store. I’ve never had such a personalised shop with every single member of staff being amazing. My first but definitely not my last visit to the Bristol branch.

July 30, 2021
Unprompted review
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Reply from All Good Things

We're so glad to hear you enjoyed shopping with us, Gemma! See you again soon. 💚

Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised by the prices of the clothes, went in for 1 dress and came out with 2 for the price I would have paid for 1.
Staff were very friendly and helped me find dresses for my needs.

July 30, 2021
Unprompted review
All Good Things logo

Reply from All Good Things

Thanks for your review, Lorna! We hope you love wearing your new dresses. See you again soon. 💚

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