Allianz Travel  Reviews 

I made a claim for my holiday insurance on the 9th May, as of today 2nd August, 12 weeks in, it’s still under review. It took them 4 weeks to ask for further information. It’s been escalated twice. Phone calls weekly made to them but no one can tell me anything helpful.
Absolutely shocking horrendous customer service.

I have travel insurance through the Natwest who unfortunately put the policy through these charlatans! I will be downgrading my account as from tomm as this company are a complete joke. I had a flight cancelled at the airport and had to purchase new flights these robbers say cancellation not covered so what is 🤷‍♀️ nothing i suspect

Unfortunately a complete waste of money. I made the cardinal error of not checking Trustpilot before buying Travel insurance for my trip to the US. I got sick while on vacation and tried using the virtual GP service to get a prescription for antibiotics. Allianz said I was not covered in the US (even though all my policy documents explicitly say that the travel insurance was for the US). I tried calling and sent 4 emails but no reply until I returned to the UK. I wish I could get a refund for the abhorrent experience I had with Allianz.

Tried everything to wriggle out of a claim of 86 Euros (Yes. 86!) against an indemnity for a performance in France which we could not attend as my wife was admitted to hospital. Did not reply to emails, did not call back when they said they would, kept asking for irrelevant documents. Hopeless. If this is how they behave over a claim this size I dread to think what happens if it is sizeable one.

Complete Rip-Off!

They find countless excuses not to refund you. I canceled my train due to a delay from another transport I was taking beforehand. The policy clearly states that delays are valid reasons for cancellation. However, they conveniently claim that "cancellation only applies before the trip begins." This makes no sense, especially since I canceled well in advance using the SNCF app.

It's disgraceful and dishonest. There should be a consumer association to take legal action against them. The number of negative reviews is significant, and their lack of transparency is glaring. Absolutely avoid them. It's deplorable that one of the world's leading insurers offers such poor service. A thousand times shameful.

Please Don't Buy This Insurance. I'm completely unsatisfied as I literally paid around £60 & when my luggage arrived, it was damaged & I only bought it a couple of days before my holiday. I phoned them today & they asked me to pay £75 just to investigate my situation. This is honestly rip-off & I won't buy any Travel Insurance in the future. I hope this helpss!!

We submitted a claim for a cancelled holiday in January 2024 and uploaded paperwork supporting this, as required by Allianz. Numerous phone calls over the months since, instigated by me, to try to discover what is happening, where each time I am asked for different information ( often duplicating what is there). The last two occasions I have been assured the evidence has been provided, yet we still hear absolutely nothing. This company is absolutely appalling at getting in touch. There is no opportunity on the ‘track your claim’ on line system to actually communicate so you are left helpless. Despite pleasant representatives on the phone, who appear to listen, and apparently check information and add relevant notes on file etc. it never seems that information is actually logged. We are absolutely no further forward with our claim and the frustration is mounting. I would not touch Allianz again
- There is absolutely no peace of mind given with this insurance.

In 2023 I was on holiday with my family and ended up in hospital with a really bad bacterial infection - I called Allianz before going to the hospital for assistance to make sure I would follow the terms of my insurance. Now it’s been 10 months I opened the claim with Allianz, and I still haven’t received any money from my expenses. I called them again today to learn that my claim hasn’t even been reviewed yet: 2023/5115295.

The customer service team is always nice on the phone, but that doesn’t help us if the insurance actually doesn’t work and claims are not reviewed- even after such a long period. If you can’t count on your insurance company in case of an emergency, what would you need them for? From now on I’ll have to call them EVERY DAY, and I’ll be using a different company for my summer trips this year. I recommend everyone else does the same.

2024/0807746
Paid deposit £150 for a Warners Holiday with Grand UK Holidays took out insurance but decided to cancel as my husband has CKD and wasn’t well enough to go as now in stage 5.
Contacted insurance company who finally offered £50 which I disagreed with but they don’t want to know stopped excepting emails and when I try to phone I get cut off. Do not touch this company they are disgraceful shouldn’t be allowed to sell insurance.

2 months to call to look into travel claim, go elsewhere.

NatWest is a shambles even using this crap company.

I was unable to fly home from America as the airline wouldn't allow my daughter to fly due to illness. We had to stay two extra nights and pay to see a doctor. I have made a complaint and heard nothing regarding my claim or the complaint.

Have Worldwide go comprehensive insurance with Allianz New Zealand. Claimed for travel disruption. After 21 days I had to ring them to find out what's going on. No reply. Thier site said "Claim processed and information sent to customer!". Yet nothing received. No response to emails. Phone calls made with no answers given by customer service staff. Promises made yet not kept. Asked to be escalated to manager but no manager available. 5 weeks Later still nothing. Have given up. And written off ALLIANZ New Zealand as a bad joke.

First claim in 9 years of insurance With them. NEVER AGAIN! Don't WASTE YOUR MONEY!!! "Allianz NZ customer service is a disgrace' but it's Thier bad management that sets the protocol, systems and processes.

We have worldwide travel insurance with Allianz as part of our Platinum NatWest bank account. We had to make a difficult decision to cancel a holiday to the Maldives on the advice of a doctor due to a very unexpected pregnancy and the Maldives having a risk of Zika virus. NatWest terms and conditions stated that we would be covered for cancellation if I had fallen pregnant unexpectedly and a doctor advised us not to travel, which was the case so we were fairly hopeful and confident the claim would be hassle free. We submitted our claim via the online hub and were asked to provide the booking confirmation, cancellation invoice, medical report confirming pregnancy and a medical certificate from the doctor justifying the reason for cancellation. Within 3 months of opening the claim, we had the full amount of money we had lost (minus the excess) in our bank account so an excellent experience and outcome. My only reason for not giving 5 stars is because communication was very slow and sporadic (one or two emails within that time requesting further information or giving us an update. Emails that I initiated were not responded to), but apart from that, we are very happy and relieved. Thank you Allianz/Natwest.

Wow, I'm just shocked. This company doesn't care about their costumers at all. People stay away, don't buy this insurance, they don't pay any claims. Read the other reviews.

I literally sent them all the documents they asked. Then 2 days later, I got an email. It said, claim not covered under our terms of insurance.

What? My claim is covered, but they refuse to pay it.

Also, they can't even specify why is not covered.

What a joke.

wow

Allianz Travel Insurance - very bad experience. An advisor confirned that my family travel claim due to a cancelled flight would be covered including replacement flights, car hire etc so I went ahead and rebooked at a cost of £1.8k - even though Allianz have admitted their advisor gave the wrong information - the claim and complaint have been rejected without recourse to the assurances provided by their employee. Have any others had this experience as considering collective legal action?

People please don’t use this insurance company!!!!!!

You book travel insurance, only to find when you make a claim they have only covered you for one day.

They do this on purpose to take your money and then don’t pay out. This is how they operate. Their staff don’t understand what’s going on, they push you from pillar to post. Such inefficient service.

This was submitted in August last year, they keep you hanging on a string for months on end, then they decline the claim saying “you were only covered for a day” and they are laughing all the way to the bank.

Something needs to get done to make the public aware of their tactics!!!!!!!!

They don’t even deserve a 1 for their service - it’s-1000 😡😡😡😡

We've been struggling with them for 4 months to pay a claim... Still nothing!!

Convicted fraudsters. False advertising. Say they agreed to settle but keep losing all my details to be able to make the settlement, contact you asking for the 7th time for their own documents, then ignore you in the hope that you will give up.

Totally hopeless, don't answer phone calls, don't answer emails, the guy who made the quote is on leave and his boss won't make a decision before his return? Sounds like one man company? The changed the IT system and lost the file, so they can extend one month by charging 2 months with 50% discount what is this BS ? They out of this world and treat clients with disdain and disrespect...

Don't know what is covered. Certainly NOT any travel....

We bought this insurance for a train trip from Holland to Spain. The French part of the journey was suddenly cancelled and therefore we needed a night in a hotel instead of the night train. Not only no assistance, but no coverage either. Useless insurance.