Allianz Ireland Reviews 440

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing for various insurance policies, often finding good value and easy-to-understand quotes. The online process for obtaining quotes and managing documents is frequently described as straightforward and efficient, with some users highlighting the convenience of having all their information in one place. However, some people were dissatisfied with the customer service, citing difficulties in contacting the company, long wait times on the phone, and issues with unresponsive or unhelpful staff. Several customers also experienced problems with the website, particularly regarding its functionality for reporting incidents or updating personal details, and some found it challenging to register for online services.

What people talk about most

Service

Customers had ambiguous experiences with service. Many reviewers expressed dissatisfaction, citing issues... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report extreme difficulty... See more

Price

Users describe ambiguous interactions with price. Many customers express satisfaction, finding quotes... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report significant difficulties... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers found the online purchasing... See more

Based on these reviews

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 3 out of 5 stars

Happy enough with the quote and any additions are layed out easily to understand. Disappointed with how many attempts it took to get my payment accepted, seemed to be issues with the website quite o... See more

Rated 4 out of 5 stars

Good price, easy to use interface. Inability to easily do a temporary transfer, and inability to get same day insurance were an inconvenience. (Aviva do this better - but their prices were too high... See more

Rated 2 out of 5 stars

Favour Street in dealing with this company will be thinking long and hard and talking with my broker about where I go next year with my car insurance. For two days I have been trying to get them on th... See more

Company replied


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.3

Average

TrustScore 3.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Allianz Rewards Pitch Day

Corrandrum NS had an absolutely fantastic experience at the Allianz Rewards Pitch Day. For our small country school, the opportunity to play in Croke Park and be part of a full match day experience was truly unforgettable. From start to finish, the day was filled with fun, inclusion, and positivity.

The organisation and professionalism of the entire event stood out, making everyone feel welcome and valued. It was inspiring for our students to play in such an iconic venue and to be treated like real athletes for the day.

A huge thank you to everyone involved for creating such a memorable and uplifting experience. It’s something our students, our parents and ourselves will talk about for years to come.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Best Pet Insurance

Nothing but praise with Allianz Pet Insurance. We were put in an unfortunate situation were our dog was diagnosed with cancer and had to go through a lot of meds and procedures to try and fight cancer. Even if in the end our dog didn't make it, Allianz held up their end of the contract and paid out each and every claim we had until we maxed out our pet insurance policy without any hassle or drama. They even sent us a postcard to offer their condolences. These small and consistent gestures mean a lot to us in the time that we were struggling with the sickness of our dog. You bet I'm moving all my current and future business to Allianz.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

The company response was slow/ Lack customer 1st approach and didn't meet my ask

The company response was slow. I asked for a telephone call to follow up. It never materialised. My ask was not met and therefore I had to make alternative arrangements for my daughter to reach to/from her destination for the during of 1 working week.

April 14, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi there,
Thank you for your message and we truly apologize for the inconvenience you have experienced. Please email me your contact number and policy details to marketing.communications@allianz.ie and I can look into this for you.
Kind regards,
Ally.

Rated 1 out of 5 stars

Disgusted and upset Custumer

If could give zero i would. Am disgusted. My car broke down. AA breakdown were brilliant. My car is in Garage. This company will not provide me with a courtesy car even though i have to get to work tomorrow. Was on phone 1 hour being put over and back between Allianz and AA. Am so annoyed. Am paying insurance with them for years and this is how a loyal consumer is treated. Just disgraceful.

April 14, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Colette,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

I can't log in to my account

I can't log in to my account, it tells me to reset my password, it is all too confusing

April 13, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Terry,
Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.
Kind regards,
Ally.

Rated 2 out of 5 stars

Change the way you send letters, don't waste our time

Can you please send reminder letters that do not have to be downloaded, it's a waste of my time and space on my computer, and even with that I still haven't been able to open the letter in downloads, it's a disgracce.

April 13, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi there,

Our goal is to provide excellent customer service and to ensure that all our customers have a positive experience. To allow us to do this we are happy to hear both good and bad reviews to allow us to make any necessary changes to our processes. Please let me know if there is anything that I can help you with?

Kind regards,
Ally.

Rated 5 out of 5 stars

Allianz Insurance quotation...

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great detail and was very considerate towards her customer. Excellent value on both house and van insurance. 10/10.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great Professional Company to deal…

Great Professional Company to deal with,online application was clear and easy to complete,good value rates,over the years I have insured cars and home and never any issues,always easy to contact with queries.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

My niece was lucky enough to win an Allianz Rewards Flagbearer experience

My niece was lucky enough to win an Allianz Rewards Flagbearer experience through my account. The Communication between Allianz (Niall) and myself the week of the event was brilliant. Kept me well informed. My niece Erin attended with her father and her father was singing Allianz praises for the way they treated the kids on the day. Erin had a great day out in Croke Park thanks to Allianz.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Too long to write. Angry and disappointed. Will get quotationsfor ALL my other policies with another Company and LEAVE you; will never recomend Allianz. Disgraceful how to have hehaved with us AND when tried, today, to call you took 5 (five!) attemps and wasting 1h56m and did not get attended. My old insurane police number was DN DMR 8194223. My age tells you that I am serious.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

I can't access my renewal quote

I can't access my renewal quote. You no longer post them; They are not emailed now either. I have to login to my Allianz, but I am constantly getting an error despite using a valid email, phone number, policy number and password. I have spent an hour trying to access my quote, so I've decided to just buy elsewhere. Horrific experience, and I've been renewing for years (in case you think I need to use forgot password - i tried that too - no satisfaction there either. A farce

April 6, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Theresa,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

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