Allies of Skin Reviews 51

A company that uses scam techniques to lure customers. Always on discounts and one for one deals. I have seen so many negative reviews just like what I have experienced.

Pretending to be a cult luxury brand when it's just nothing more than selling mediocre products at exorbitant prices. A small serum for over $200? I would rather buy LA MER. Total regret.

Poor customer service, tonnes of excuses to deter my returns. Will NEVER buy again.

This is a scam. I ordered a product and spent £50 and it never arrived. Sent multiple emails and got just misleading replies and no answers. I asked for a refund. Don’t trust them

The company doesn’t deserve a single star. I placed an order with them. I received a notification that my order was delivered a week later. However, this was never received. I contacted the courier company who confirmed that the order was not delivered on set date & advised to contact Allies of skin. Unfortunately, Allies of Skin has not refunded nor resolved the issue. Their customer service claims that no refund will be issued until they hear from the courier. It’s a disaster to say the least. An ongoing issue for over a month since I placed the order. Never again! Their products are not worth the drama.

I am constantly looking for perfect skin products as prefer the prevention aspect of looking after your skin.

I have hit the dreaded menopause and noticed a major difference to my skin and need extra help.

I came across Allies of Skin as I am a part of Caroline Hirons skincare freaks group and to be honest my skin absolutely loves the products.

The staff are always very responsive to queries.

I have used a variety of products and am a fan if the cleanser and the oils and the best invention seems to be the lip balm.

I have been lucky enough to be invited to a one to one consultation with the founder which I have not yet scheduled but I will.

They introduced a points scheme some time ago which is generous and again I have received free products discount codes etc.

The products are pricy but then what would you sound on procedures after the damage is done?

So prevention is that key and Allies of Skin are the clear winner for my skin regime.

Really expensive poor quality I ordered 2 products these are not inexpensive the night cream with peptides and retinol and the recovery balm both did not dispense product from the pump you press continually and nothing comes out am very disappointed that no one has got back to me from the help email address nor from the online form I have completed I will never buy from them again

Worst skincare company ever! Not talking about their products, as I've been forbidden from buying/trying them by AoS themselves. Actually talking about AoS endangering your online security/privacy and making you lose money.
Like any savvy internet user, I've been using a VPN for years; and as someone with skin issues, I've been ordering skincare online for years as well. I'm using a renowned VPN service; when I purchase anything online, I always select the EU country I'm living in as the country I'm virtually located in. And I've never had any problems!
Here's what happened with AoS. I want to try one of their products (worth 137€) and they have a very nice offer on their EU website (a complimentary product worth 109€). So, instead of going through a EU-based retailer, I decide to order directly on their website. When I pay, I'm disappointed that there's no 3-D Secure protocol (mandatory in the EU). But okay, I've already ordered outside the EU before and so far (luckily) I never encountered any issues even without the 3-D Secure (but I was always using a VPN). The next morning, the money has already been taken away from my bank account, so I assume everything's fine. The day after that, I check my emails and discover with great disappointment that AoS cancelled my order. I write to AoS, they tell me it's because my online location didn't coincide with my shipping address. So, with AoS, you're not allowed to use a VPN (even when it's located in your own country), and I guess you're not allowed to order skincare while travelling either (for when you're back home). I explain to them that I merely used a VPN, just like everyone should; and that this VPN was located in my own country. They tell me they must check that people placing orders are real people and that they're not using a stolen debit/credit card. I get that, but then why not implement the 3-D Secure or a similar protocol? And if their security system detects a geographical inconsistency, why wait until after the money is taken away from the consumer's bank account before cancelling the order, instead of cancelling immediately? Doesn't make any sense to me. Then, I discover the amount of money they reimbursed me (132.96€) doesn't match the amount I paid (137€). AoS tells me you can have currency exchange rate fluctuations or banks deducting fees. Still, I'm very angry because AoS (not me) cancelled my order (when I did nothing wrong), and I'm the one losing money. Despite not being responsible for the cancellation, I must bear the cost of said cancellation. How is that fair?! So, in the end, I lose 4.04€ and I get nothing at all. Thanks AoS!
Nevertheless, AoS tells me the next time I order, they will manually validate my order even if I use a VPN. They also tell me very kindly that when I placed my first order, I forgot to add a code allowing me to get a second free product (so product A worth 137€ + complimentary product B worth 109€ + complementary bottle of product A worth 137€ = 137€ worth 383€). This is very promising, so I place a second order. This time, I decide not to use a VPN. I'm very uncomfortable with this, but I fear AoS will forget to manually validate my order. Sadly, still no 3-D Secure. But my order is accepted, so I'm happy and hopeful. I go back to my life; but after a few days, I realise the 137€ payment has not gone through yet. I log on to my AoS account and discover with great rage that my second order has been cancelled too, even though I didn't use a VPN. I check: my bank account is sufficiently funded, and my bank ceiling is far from being reached. This time at least, I didn't lose any money. But the overall result of me trying to purchase AoS products is still: 4.04€ lost & 0 product received.
What is wrong with AoS?! If they don't want to sell their products to EU consumers, why have a EU website? If they don't want to sell their products on offer, why have offers (and even tell their clients that they forgot an offer)? I'm going through a painful, long-term disease and even if it sounds shallow, skincare is currently one of my sole pleasures in life: it allows me to still feel like a woman. AoS ruined that pleasure, not once, but twice! As for the first cancellation, I see it as AoS sacrificing their consumers' security to ensure their own security: by prohibiting the use of VPNs, they are forcing their clients to make insecure payments; they want to save their own asses from potential fraud, but what about their clients' asses?! As for the second cancellation, big question mark, still don't understand; maybe AoS just wants to avoid clients they find annoying, even when the latter are just trying to ensure their basic rights to security/privacy!
PS: always question companies that don't allow reviews on the world's most famous search engine.

Delivery is pretty quick.
The vitamine c 20% serum I love.
The retinol nigjt cream, is ok. Nothing special.
The prebiotic & niacimide serum I like. Nice feeling on the skin. Does not irritate!
The peptides & antioxidant cream i like! Nice formula. Easy on the skin. Hydrates te skin and is great under makeup.