Allpetplaza Reviews 246

This site is a scam. Was in emails as postcode lottery. I purchased a one off ticket for £1.99 no ticket but a repeat subscription of £7.97 has been taken for last few months. Carnt cancel subscription as never signed up. All emails have been ignored

Imani helped me

I have not used the website, because i didn't meant to buy the gift card so i would like to have my money fully refunded. Jeremy said he would handle it. Thank you for your cooperation

I was totally conned. There was a FB article about ordering BBQ meat packs from Woolworths in South Africa. I clicked on the link & placed my order. It showed that I had paid via Meta Pay, I got no verification code from my bank before the transaction went through. When I finished I got no order confirmation except for an e-mail from these con artists Allpetplaza telling me I subscribed & bought a gift voucher which gave me a certain number of points?? I checked my bank statement & the payment went through, I checked on Meta Pay, they had no record of a purchase, so it seems that they have a connection to the link I was on to make the ‘Woolworths’ payment. Their support team are persistent that I purchased a gift card, which I did not. Why would I purchase a gift card from a Spanish website, whilst living in SA.They can not give me proof of my order & they are not willing to credit me, just cancel my ‘membership’ which I never applied for. Bunch of Scammers

I feel scammed I was asked to write a positive review in order for them to process my refund and send proof which I did. Weeks later I’m still waiting and being ignored whe I follow up. Totally not happy be careful guys. If anyone has actually received their refund please let me know maybe I might have some hope. Jamal thank you for your empty promises .

Mr Jamal help me and solve my problem, thank you Escalation Team.

I tought it was a scam site, but imani helped me realising that it wasnt en helpt me trough. Thanks

My experience is good. I'm satisfied!

Hello everyone. Sincerely thanks for Eric wich help me a lot to solved my issue using my membership. He contact me at my calling snd he act like a real profesional man from team suport. Good job,congratulations. Good luck everyone.

Well I made a purchase as I thought for a phone for 9.99 euros !! On checking my credit card found out that 2 payments had been made 9.99 & 29.66 euros !!
Immediately emailed customer services and complained about the 29.66 euros charged & asked for a refund !!
Well 2 hours later and 15 emails from them I can report that they have decided to refund the 29.66 euros !!

Jeremy from Customer Services was very very helpful and initiated the refund and in a timely manner !!
However next shock is finding out I actually hadn't ordered a phone but a gift voucher for 9.99 euros !! This was not evident in their advert !! It further transpires that the gift voucher has been redeemed and I havnt used it !!
Again I asked for a refund of 9.99 euros but been told it's company policy not to refund gift vouchers !!
Whilst I am very appreciative of Jeremy's help and refund I am still not happy that customers like me think we are purchasing a phone !!
My only conclusion is to put this down to a bad experience!!
Please beware and read adverts thoroughly !

Hello!I am glad that you responded to my request so quickly and that we will resolve the problem that arose asva result of my request.Thank you very much

I didnt make a subscription for allpetplaza and they took money from my account
Its a scam
I purchased something else,i didn't even know who allpetplaza is

I never realized this was a membership or a subscription. I feel conned. But if you truly credit my account as you have promised I will feel that you are a company with integrity and customer care.

My question was answered very fast bu Jeremy-and my wish fully accepted.

Support was helpful and resolved my issue quickly. Smooth and easy experience!

Thanks for all your support!I always trust in you.You solved my problem quickly.

I entered comp for a travel mug and had to pay delivery cost but now its set up as a reoccurring direct debit and looked on the web site its a pet website site, royally been taken for a mug.

I signed up for an online competition - completely unconnected to allpetsplaza
""" I DON'T EVEN HAVE A PET """""
these shysters have taken 5 amounts of money (admitedly small amounts but around 30 Euros in total) from my bank with NO AUTHORISATION whatsoever from me. I signed nothing, and never received a confirmatory email to tell me I had "signed up" which is revealing.
Their idiot chatbot parrots cut and paste bullsht and ultimately is of no help at all,

If you're reading this allpetsplaza . . I want my money back . . ALL OF IT .. this coming week no excuses
I won't write a glowing review for you . . but I will add an amendment to say that you behaved honourably . . which thus far you haven't

UPDATE
To add insult to injury, they tried to take another payment from me overnight
this despite ongoing correspondence
They have refused to credit the money they took from my account without my consent citing their terms and conditions!
I tried to call their number twice . . got a recorded message saying they're busy
Busy at 5 in the morning . . I don't think so

UPDATE #2
I went to my bank yesterday. I described the transactions to them and they considered them to be fraudulent. AND they got my money back. It's not a fortune, but it's a victory over unscrupulous
business practices.
I was issued with another card so these b*stards won't be able to try the same again.

FOOTNOTE
My bank told me in an email that allpetplaza had refunded my money "as a gesture of goodwill" . . yeah right!