Alltouchcase Reviews 9

This company deserves 0 to 1/2 star tbh. Their customer service is non-existent, and at times their emails have been borderline offensive.

“Please abstain from ordering with us again” I was told.

When inquiring about a 2 month shipping delay, without any shipping updates.

Shout out Jolene at All Touch.

It's been 2 months since placing the order. Still not shipped. Every time I reach out for an update, "Jolene G." responds with "Please read our shipping policy on the website" which reads items take up to 10 business days to ship. Well it's been 45 now.

They simply don't have the product in stock. It's a Ponzi scheme. They either are stealing your money, or are taking your funds and then starting to produce the product.

Never once received an apology from them either. DO NOT ORDER.

I would give them 0 stars if possible. I placed a order weeks ago for all “in stock” Products. After two weeks if waiting for some shipping confirmation i Received nothing. I tried emailing them Multiple times with No response. Finally i received a rude email back stating “ Hi,
Your order has not shipped because it is still within the shipping timeline Shipping Policy – ALL TOUCH CASE

For future reference we have a shipping policy that can run over the standard timeline with high demand.
To this i responded the following:
I dont care about your fine print. This is the only product i have ever ordered with this big of a delay in shipping of a “in stock” product. There is no reason it should take so long to ship. Again this is how you lose customers not gain their loyalty. Hire more people if thats what you need to do. Very Disappointing.
To that Jolene G responded to me with the following email:

I will cancel you order, thank you.

Jolene G
ALL TOUCH Customer Care

I never stated i wanted to cancel the order only that as a repeat customer i was very disappointed with their super slow shipping time and lack of communication as a conpany. So now after weeks of waiting my order is cancelled and still no refund!
Great product but absolutely horrible customer service and a I dont care attitude from them. I would stay away from ordering anything from them unless you want a headache, I will not be a customer anymore after this experience.

PLEASE READ!! BUYER BEWARE!! STAY AWAY!! ALLTOUCH CASES TERRIBLE EXPERIENCE!! We placed our order on February 2, 2026. By mid February we had received ZERO correspondence, so we reached out. By March 10th, we had sent 8 emails and left NUMEROUS voicemails (you can only leave a voicemail, you can't speak with anyone) and we still had ZERO response. After finally leaving a direct message on social media, they reached out AND They FINALLY gave us a tracking number. We start tracking the tracking number and its going to FLORIDA (we live in GA). After contacting ALLTOUCH once again AND NEVER GETTING A RESPONSE, we go to our local post office for help. The post office shows us a picture of the package that was scanned through their system with the tracking number ALLTOUCH provided to us. THIS IS A TRACKING NUMBER THAT IS FROM GRILLMASTERS GOING TO A GUY IN FLORIDA. This wasn't even our tracking number!!! This wasn't even ALLTOUCH's tracking number printed from their system!! The post office suggested that ALLTOUCH was trying to scam us. We reached out to ALLTOUCH once again to inform them that the tracking number they have us was incorrect. They then accuse us of scamming!! We are trying to get the charges reversed from our bank. Its been almost 2 months, and we are out almost $500 and we have no product. BUYER BEWARE!! PLEASE STAY AWAY FROM ALLTOUCH CASES!!

Placed a order back on January 3rd saw no movement for 2 weeks, emailed them and was told an item was a pre-ordered item and will ship once available. This was incorrect nothing I ordered was a pre-order, 2 weeks later I received a email that my order had shipped, great! Checked the tracking number a week later and it still shows label created with no movement. Exchange emails for a week with customer service until the found called me to tell me that cases I ordered were sold out and it would be some time before they come in. I asked to get a different size case and George offered a free base of cases for my wait, well it's been a week and still have no shipping update and the original tracking number has been cancelled. What a terrible company I am waiting to be contacted after requesting a full refund

This company practices HORRIBLE customer service. DO NOT BUY from them!
I ordered 2 boxes of All Touch Cases 2 weeks ago. I noticed via my shopify app that there had been no updates on my order which seemed weird. So I emailed them just asking for a simple order update. No reply. So I email them again asking for a simple order update. Finally I receive a response and its just a link to their "shipping policy"... Which states orders will be processed within 7 business days. My order has already exceeded that timeframe.
So I replied telling them that I didnt appreciate being given a link to something I already had access to and NO UPDATE on my order. I simply asked for an update. That's all I wanted.
Few minutes later I see that my order has now been cancelled. I NEVER asked for my order to be canceled. I simply asked for an update.
Sure I was a little upset but I never said anything offensive in my email. Simply explained how they didnt provide me with anything useful.
This company needs a lesson in customer service. Imagine spending nearly 100$ on a few sports card cases and then being treated this way when all you did was ask for an order update?

Worst customer service. No updates. Ordered product. $600 plus worth of product. No update or tracking after 6 business days. No email response. Or social media response. Terrible.
I will never use them. Stay away.

I have ordered twice now to see what these cases are about and both times have yet to receive any package and the customer service number is just an automated call recording that tells you to email. This is unreal that it happened twice. I will be calling my credit card company to get my money back on these.

There is no customer service to help you. I order an all touch two weeks ago and never got a email to verify my purchase. I keep messaging them trying to get refund and nothing. DO NOT ORDER!!!!