Almagems Reviews 223

Everything I ordered which were many things came exactly as I ordered them and in very good condition

Product photo shows a 3D-style mug, but the actual mug is just a flat printed image. Very misleading.

When I made inquires about my order, they always responded and very quickly.
my daughter-law was thrilled with her gift. I will keep you in mind when I need other gifts.

I am so immpressed with the mug I ordered. It was exactly what I wanted and I am so impressed the very fast delivery. I brought the mug for a friend for Christmas . She doesnt have it yet but I know she will love it. Thank you it is everything I wanted for my friend . I love it. 👏

What they show is a raised ornament. What I got was a flat wooden cutout. This was supposed to be a remembrance for my little girl, Missy, who died last February. I am so disappointed. I have demanded refund.

Rias in Customer Service was amazing. Kept me informed as to order status.

Don't make the purchase: Ordered two items on Dec 1st for Christmas. One item never arrived; company ignored multiple cancellation request that I sent once Christmas had come and gone. However, they 're-shiped' January 1st without my consent. The second item was poor quality—a crooked, faded sticker instead of the vibrant design as advertised. Customer service ('Agnes') uses repetitive scripts and refuses refunds. Filed a dispute with my bank and the FTC.

Ty you went out of your way to make my purchase perfect I received the first gift broken and without hesitation you mailed me a new one Ty Ty came in one piece and my grandson loved it. I will continue to shop there if I find more good stuff Ty with all my heart.🌺🌺🌺🌺🌺🌺

Placed an order in plenty of time to receive for my granddaughter before Christmas based on the production time and shipping days they posted. It was getting close to Christmas and I could see the shipping label they created had no movement. I wrote to them and told them I was concerned the item was going to be late. They kept assuring me it was not, this was typical and it would be here on time. After a few days at my urging, they realized the product was not moving. I told them I did not want it and could not use it after Christmas, and I was even more upset that they didn't believe me when I first called. Still they said my product was in the area and to be patient. Of course it wasn't and again, I asked for a refund. Long story short, the item arrived 4 days after Christmas from another source and not with the shipping label I had been tracking. My granddaughter was no longer here. I had replaced the gift with something else. I'm getting no response from customer service. Just an email from the person tracking the package saying I should open the package and look at the great quality and I would be happy. So, I guess they expect me to be thrilled and spend another $10 to ship the gift to my granddaughter. I have contacted customer service twice with no response.

Even though they made a mistake in my order they made sure to make it right, and i love the cup I got for my Doctor and I'm sure he will love it to.

I am so very disappointed with this company and have to say I had no idea it was coming directly from China as that wasn’t made clear to me when I purchased it.

My item has been in transit for 19 days, 19 days not counting the time it took to make it. I have ordered personalized gift many times and they actually were done and shipped in less than a week.

I was so excited to give it to my granddaughter for Christmas I had no idea it was going to take this long. Christmas came and went and I still do not have the gift.

I highly recommend not purchasing anything from this company unless you order it a couple months in advance and that may not even be long enough.

I will update you when and if I receive it as to what the quality of it is. So very upset.

My experience with customer service was great. They responded quickly and were very understanding. My concerns are that it took so long to arrive. I received it on 12/28/25 and ordered it on 12/4/25. I assumed that it would arrive before Christmas. Finally when it did arrive it is adorable.

I viewed the ALMAGEMS product that I wanted on Instagram from my phone. The product I ordered was a custom printed Firefighter's Locker. In the photos online (both from my phone and from my home computer), the ornament looks 3-D. On Nov 23rd I ordered the ornament as an early Christmas gift for my firefighter son so he could put it on his tree. By Dec 25th I still had no ornament and had corresponded with the company about the lateness on Dec 16th. I wrote about how messed up the tracking was. The shipment kept going back and forth between facilities just an hour from where I reside. Originally, the start of the ornament's journey was in Wuhan, China. But after about a week, that location was deleted and changed to a different location. I received a quick response regarding the tracking but was given the runaround. Tracking stated it was out for delivery on different days, then said it had been delivered already but I didn't have the ornament. I contacted my credit card company and filed a fraud claim as I had several WARNINGS pop up on the page and even had FB contact me asking me about my experience and the possibility of fraudulent activity. The bank resolved my dispute and of course, lo and behold, I found the item on my back door this evening. WHAT A JOKE!!!! I paid a total of $23.90 for a very THIN, 2mm one dimensional piece of balsa type wood that weighs .35th of an ounce. The printing is good, but I am so disappointed. It doesn't even come with a string to hang it on. I would estimate the ornament is worth about $2.00 at the most. Without a doubt this company ripped me off and I will NEVER do business with them again! Buyers BEWARE!!!!

Will never order from this company again. Placed my order on December 7, and as of December 29, I still haven’t received the items . To make matters worse, the items ship directly from China, which was not made clear at checkout.

It was beyond disappointing not to get the ornament in time for Christmas, even WORST is getting the cheaply made over priced piece for cardboard. Do not purchase these items, you can get better quality at dollarama. Print a colored photo glue it to cardboard and that’s what you get.

3 weeks since I ordered the product and it still has not been delivered. I kept getting emails in the middle of the night from an employee named Anne asking for confirmation of my shipping address. Finally received email confirming that the product had been shipped and was on the way, but 8 days later and still no delivery.

I ordered my wife a Christmas present. It arrived, and she was pleasantly surprised. Thank you so much.

Had a great experience with Almaden’s. Customer service is amazing. My grandson really loved his watch that he can take with him through out his life.

I had searched high and low for a special Christmas ornament for my daughter and soon to be son-in-law’s engagement that depicted a bi-racial couple. Sadly there wasn’t anything available that I could find. Almagems had an ornament that I loved but was all white. I reached out to them and asked if they would customize one for me. They were quick to respond to my request to know in great detail what I wanted and their production team said they could do it for me. When they emailed me a pic of the prototype, I was over the moon! I love to buy my children special ornaments to commemorate special occasions in their lives. Almagems will now be my first place to shop. Their customer service is top notch.

My friends thoroughly enjoyed and appreciated this Christmas gift! So beautiful! Thank you!