alocarrental.com Reviews 24

SCAMMER COMPANY. Waited 2 hours to be picked up and then forced to pay for their additional insurance as their card machine did not work. This is a known scam with the card readers. Car was beaten up and over 5 years old. DO NOT USE THIS COMPANY
I used @Carjet to book the car and have used them on multiple occasions and have never had an issue. They are the broker but should remove this company from their approved providers.

SCAMMERS, I SHOULD HAVE KNOWN BETTER AND LISTENED TO THE OTHER REVIEWS. Instead we spent 3 hours in 2 different off airport car rental companies being subjected to the same well practiced performance known locally as "THE DEPOSIT SCAM" like many others somehow they control the card payment to make it look like it's not being accepted (the is no way with the speed the terminal declined it had time to contact my bank) and then they try to sell you over price insurance and say if you purchased insurance from the booking agent it's not valid also (in our case VIP CARS ON SKYSCANNER who are equally responsible for miss selling rentals and insurance, that will be on another review)

The reason we went to 2 different companies before paying ourselves for a taxi back to the airport is I made 2 bookings because of the reviews I'd seen and was so nervous about it. ( IDEAL MOBILITY WAS THE OTHER COMPANY WITH EXACTLY THE SAME SCAM)

DO BE STUPID LIKE ME AND THINK YOU CAN BEAT THEM WE ENDED UP 3 HOURS LATER BACK AT THE AIRPORT USING A BIG RECOGNISED COMPANY FOR NO MORE MONEY AND A MUCH NICER CAR AND PAID ON EXACTLY THE SAME CREDIT CARD!!!!

WATCH OUT with this company they advertise with cheap rental but play the same trick with a credit card "not working" so you have to book their extra "insurance".
At they end you pay more than a reliable company
TOTAL UNRELIABLE
IREM 38 rent a car has got the same office same adress they did the paperwork

Worst service ever! Waited 25min for pickup and the they charged 3000euro on your credit card unless you pay 25 euro pr day in insurance. Totally crazy

Disgraceful company. We had 3 children with us 3 and under, needed nappies changing and were starving from travelling. Took them 30 minutes to pick us up from Antalya airport despite them knowing our flight details. Then exactly as all the others have described, they took all 5 of us out to an office in the middle of nowhere and tried to rob us of another £500 euro saying our card didn't work. The card works absolutely fine and we continued to use it in Turkey. I refused to fall for the scam and demanded they took us back to the airport. Which they did. Utterly disgusting people. My children were screaming in the car from hunger. We didn't reach our hotel until 1am after 12 hours of travelling.

All the other bad reviews are 100% accurate. These guys play the same game all the time. I’ve just got robbed by them. The took to their office in the middle no way and then left me there at 1am, tell me to go back to the airport if I didn’t pay for their additional insurance. The worse people on this plant. Avoid at all costs.

Do not use this company, I booked via Discovercars.com, Their driver collected me from Antalya airport after a lengthy phone call, This guy took me to the depot where he changed the agreement and tried to charge my card 3000euro deposit when on the paperwork it was only 900euro, the payment failed which was what the crook wanted because his scam was to overprice you for a ride from the depot to your hotel, he didn't give a damm that he was screwing up your plans. He even tried to get me to cancel the booking to cover his tracks.

In short, they have a criminal working for them who is scamming customers on his Nightshift to make himself money.

Disgraceful Company.

When I complained to Discovercars.com they think that reimbursement of my original £7.50 deposit was substantial compensation for my troubles.

I managed to hire from Alamo/Enterprise the next day without any issues.

My wife and I were traveling together in Turkey, so we booked a compact car through Discovercars with aloCar in Antalya.

The flight was delayed by 30 minutes, and when we arrived at Antalya airport, there was no one there. We contacted them via WhatsApp, and they came to pick us up. They told us we were lucky because they normally cancel the reservation. We mentioned that we had indicated the flight number on Discovercars. The guy was quite nice, so that part was fine. They were not to blame for the delay, and we don’t know if Discovercars passed them the flight number. So far, so good.

When we arrived at the office, he tried to put a hold on the card, and it failed. I called my bank (an international call lasting 10 minutes, imagine the cost of the call), and the bank told me that they didn’t see anything at all. There was no denial because there was no transaction. He tried twice, and it returned a provisioning error. He told us we had to get full insurance, and he did us the favor of leaving it at €10/day. Luckily, I kept the receipt of the provisioning attempt because the error is PL415, which, according to Isbank (their bank), is an error when trying to withdraw the provision, not make it. That is, he tried to withdraw the provision, which obviously returns an error because no provision was made. I filed a complaint with Discovercars and opened a case with Isbank to get their confirmation of the PL415 error.

And the last thing is that instead of a compact car, they gave us a van!!! Why would I want a van for 2 people to travel around Turkey? It’s true it only had 18,000 km, but I booked a car. The van's fuel consumption, especially with Turkey's mountainous terrain, and the size for parking... And another thing: the guy told us it was diesel, and luckily I checked the tank at the gas station because it was petrol. I also verified it with the vehicle’s registration, which stated it was petrol. If I had put diesel in as he told me, imagine the mess that would have caused...

Do not use this company, accused credit card company of not providing deposit then charged 20€/day to give the vehicle. Alternative was to return me to the airport 🤬🤬😤

Vehicle had 150,000km and very old with cracked windscreen, it then had an engine problem and they refused to replace.

Absolute disgrace. Zero stars.