Very awful. A massive disappointment with their customer service. I bought a few pieces from them so this is not just a random review. I bought the 2L flow satchel and when I received it I realized ho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They are using a shady delivery company, that’s does not follow instructions, and allows themselves to let the package outside for anyone to pick up. Then they ask you to file a police report in ord... See more
Company replied
I believed the advertising and thought Alpaka were a premium manufacturer. This led to me spending nearly £40 on their 8L packing cube. The product seemed great initially but after using it for... See more
Company replied
Order #598285 : J’ai acheté une sacoche à 60 € sur le site européen d’Alpaka Gear depuis la France. Erreur de taille, je souhaite la renvoyer pour échange ou remboursement. Résultat : on m... See more
Company replied
Company details
Written by the company
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
Contact info
8 The Green, STE A, 19901, Dover, United States
- hello@alpakagear.com
- alpakagear.com
2.4
Poor
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Decent products and good service
I've ordered from them twice.
The product quality is satisfactory.
My second order got lost and they shipped a replacement which eventually arrived and gave me a coupon for my trouble.
July 13, 2023
Unprompted review
Reply from ALPAKA
Hi Kristian,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Quality product!
Quality product but does take a bit of time to arrive as I guess it's coming from the US (UK based here!). The tracking service is very clear so you can keep an eye on things. I got the metro sling and couldn't be happier with it. I've been looking for one similar to this for a good while and this was the first one that ticked all the boxes while still looking good with everything.
July 5, 2023
Unprompted review
Reply from ALPAKA
Hi Mike,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re happy with the metro sling and that it met all your expectations. We appreciate your patience with the shipping time, and it’s great to know that the tracking service kept you informed along the way.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new sling!
The product itself appears decent BUT
The product itself appears decent. However, the shipping was extraordinarily slow for 2023. Also there is no company phone number that I found. Email response was 2 days. They also do not price match for sales which is just awful and greedy. I bought a bag and 5 days later it went on sale.
July 3, 2023
Unprompted review
Reply from ALPAKA
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear you find the product decent, but we sincerely apologize for the slow shipping and the delays in our email response. Your feedback is crucial, and we’re actively working to improve our processes.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Great quality products and even better…
Great quality products and even better customer service.
May 2, 2023
Unprompted review
Reply from ALPAKA
Hi Raoul,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Hidden costs !!! Such a disappointment
Such a disappointment. I had the surprise today, from DHL, that I must pay a 60 EUR Custom and Duty tax, before getting my package (And i ordered with fast delivery)...
Also, It seems that their products are being delivered from China ... Another "good" surprise ... Don't order, it's not worth it.
April 24, 2023
Unprompted review
Reply from ALPAKA
Hi Alex,
I’m really sorry to hear about your experience. Just to clarify, since July 2021, orders under €150 should have VAT included at checkout, so there shouldn't be any additional charges. For orders over €150, customs fees may apply upon arrival in your country. We strive to be transparent about these costs and appreciate your feedback. If you have any questions or need assistance, please let us know.
39 days and counting till order is shipped
Placed an order been 39 days since my order has been shipped out to me. Been told by email it was pre-order, was do to be shipped on the 15th only a label has been created on the 18th. Usps still shows nothing has been picked up from them to be sent to me. Don’t waste your money on this company, buy from a more established brand/company.
March 11, 2023
Unprompted review
Reply from ALPAKA
Hi Traveler,
I’m really sorry to hear about the delays with your order. It’s frustrating when expectations aren’t met, especially with shipping. We understand your concerns and appreciate your feedback. If you haven’t already, please reach out to our customer service team for assistance; they’ll be happy to help resolve this issue. Thank you for your patience.
Quality and design are excellent
Quality and design are excellent. I've ordered several times from them (from pouches to the Elements Backpack) and love their gear. Customer service is great and shipping could be a bit faster but haven't had any issues yet. Love ALPAKA!
March 28, 2023
Unprompted review
Reply from ALPAKA
Hi Greg,
Thank you for your wonderful feedback! We’re so glad to hear that you love the quality and design of our gear, as well as your experiences with customer service. We appreciate your support and are always working to improve shipping times. We can’t wait to see what you’ll order next!
Stay well away from this company
I placed an order on 8th December with Alpaka Gear through their website. Expected delivery was 10-16 days. Today is Jan 8th and nothing received. I have sent several courteous chaser emails but no reply. I received a Royal Mail tracking number, however RM inform me that nothing has been dispatched to them (from China). Rarely do I have the misfortune with such things, but my advise is to stay well away from this company.
January 8, 2023
Unprompted review
Reply from ALPAKA
Hi Andy,
I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Avoid!
Avoid!
Terrible support service - did not respond to any email. Instead of the specified 4-7 working days of delivery (payment for express delivery), delivery in 20 days. They charge a tax that is not registered in the iOSS system, and then upon arrival of the parcel, you have to pay this tax again (euro zone) Scammers!
December 15, 2022
Unprompted review
Reply from ALPAKA
Hi VL,
I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.
Never received the item that I ordered…
Never received the item that I ordered and Alpaka refused to refund. A lot of "thoughts and prayers" type emails from Alpaka about how they understand my frustration and value me as a customer, but they have done nothing else by way of making it right. I have had to open disputes with my bank and the Better Business Bureau. Save your money and choose a different company.
November 4, 2022
Unprompted review
Reply from ALPAKA
Hi Sean,
I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.
Took my money, no delivery, refused refund
Took my money over a month ago and still no delivery. Terrible customer service and ignored request to provide refund so I can buy alternative for my trip.
November 29, 2022
Unprompted review
Reply from ALPAKA
Hi Edwin,
I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.
Horrible quality
Horrible quality. Used for 3 times and already put it in the garbage.
100 pounds down the drain. Have pictures of it if needed
April 29, 2022
Unprompted review
Reply from ALPAKA
Hi Guilherme,
I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.
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