The only reason for giving 4 stars instead of 5 was because of a missed delivery. I cannot see why the small package wasn’t pushed through the door first time, like it was on the second delivery. Oth... See more
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Review summary
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I know it is not recommended, but I put the cooling mat in the freezer for a couple of hours. This way, I can lie or sit on it, and it goes a long way toward soothing the osteoarthritis in my hips. I... See more
Phone was answered quickly, and the person I spoke to was immediately able to identify the items I needed. Goods arrived two days later. Couldn’t realistically ask for better.
Thank You Alpha Clinics! I am glad that I have found Alpha Clinics and the efficient ordering and posting service for my hearing aid accessories. Thank you so much. David Flower
Company details
Written by the company
We offer the best possible vision and hearing health care within the U.K. Bringing our renown 5* services to the comfort of your own home. We pride ourselves on giving patients the energy and motivation to do the activities they want to do.
Contact info
Clayton House, Fort Street, BB1 5DP, Blackburn, United Kingdom
- 01254661028
- info@alphaclinics.co.uk
- alphaclinics.co.uk
4.5
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Reply from Alphaclinics
Thank you for your feedback! Should you require anything in the future just let us know.
Reply from Alphaclinics
Thank you for your feedback! Should you require anything in the future just let us know.
Refused to refund delivery charge for non-delivery
The goods I ordered were never delivered and Alpha Clinics would not refund the delivery charge. Alpha Clinics did annoy me by suggesting I'd refused delivery on purpose because I no longer wanted the goods, but later suggested I'd given the wrong address. On close inspection it seemed that part of the postcode was missing, so fair enough. That was my fault.
October 15, 2024
Unprompted review
Reply from Alphaclinics
Hi Diana,
The reason why this was refused delivery and sent back to us is because you provided the incorrect delivery address. Please check your order confirmation email and you will see the address is incorrect. As such, a refund for the product was refunded but not for the delivery as it was you who provided the incorrect address. We cannot be blamed for your error.
Impressed with speed of delivery
Very quick delivery and competitive prices. I will be using Alphaclinics for my hearing aid care products from now on.
September 25, 2024
Reply from Alphaclinics
Thank you for your feedback! Should you require anything in the future just let us know.
Excellent products and speedy delivery…
Excellent products and speedy delivery service. Would definitely recommend 👍
September 26, 2024
Reply from Alphaclinics
Thank you for your review!
Great service
Great prices, fast delivery and helpful response to questions. Highly recommended.
August 26, 2024
Reply from Alphaclinics
Thank you for your review!
Are these genuine parts?
The online photo shows a genuine Oticon box, but the product that arrived is not marked and I may as well have bought from Amazon.
August 27, 2024
Reply from Alphaclinics
We only sell genuine parts from the manufacturer. Some parts are too small to have writing on them.
excellent service quick and efficient…
excellent service quick and efficient delivery. Item exactly as expected
August 26, 2024
Reply from Alphaclinics
Thank you for your review!
Good service. Quick delivery.
Delivery was quick and I had several emails keeping me informed. Ordering was straightforward except for a small glitch at checkout where I wasn't automatically given the free delivery which I should have had but this was quickly resolved the same day in response to an email from me.
August 26, 2024
Reply from Alphaclinics
Thank you for your review!
Reply from Alphaclinics
Thank you for your review!
Order and delivery was very quick
July 29, 2024
Really with the quick response…
Really pleased with the quick response to my order. Was watching on the tracking and in fact got the parcel before it appeared that I was !
July 28, 2024
Thanks for being there
Quite simply, you enabled me to replenish the accessories to my hearing aid quickly and efficiently. Thanks for being there.
July 25, 2024
Great service
July 25, 2024
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