AlphaGear Reviews 1,315

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, durability, and appealing design. Many people appreciate the user experience, finding the watches easy to set up and use, with features like clear screens and long battery life. The delivery service is frequently praised for being fast and efficient, with products arriving quickly and well-packaged. However, some customers also noted issues with customer service, describing it as unhelpful or slow to respond to problems. There were occasional reports of products not performing as expected, such as watches stopping charging or having screens die prematurely, and some reviewers expressed disappointment with battery life not meeting advertised claims.

What people talk about most

Product

Users describe positive interactions with the product, often praising the watches' appearance, durability,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the watches for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setup and the clear,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed extreme dissatisfaction,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Based on these reviews

Rated 4 out of 5 stars

Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more

Company replied

Rated 4 out of 5 stars

its a nice worth the price watch for now, the shipping is fast,but the app they using is kinda not good, its a chinese app, but so far its all good just dont know yet how good it is in a long run, and... See more

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Rated 4 out of 5 stars

A little trouble finding customer service but it turned out ok. They need human bodies to talk with

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. The delta pro watch is wonder working and all it calculates is amazing. The heart rate, stress levels and of course step counts. Helps take me be able to take far away s... See more

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Rated 3 out of 5 stars

I've gotten 3 watches from Alpha Gear. The initial watch lasted a few months and then the display went haywire. I contacted Customer Service and the replacement was discounted to a $39 charge. That... See more

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Rated 5 out of 5 stars

I just received my new Alpha Gear Replacement Watch and I couldnt be more pleased. From the customer service I received to the step by step communication when I first reached out to them about the i... See more

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Rated 5 out of 5 stars

I originally got the Bravo XL and it came with some issues like not charging and whatnot. I contacted their support and they replied very quickly. I bought another watch and this time it was the Bravo... See more

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Rated 5 out of 5 stars

I was giving the watch as a gift from a co-worker and it was the raptor pro wanted an upgrade so I ended up getting gift set with another raptor pro and the bravo XL series 2. I like both of them. I r... See more

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Rated 5 out of 5 stars

Just opened my Alphagear watch. Glad it arrived safely. This far the watch is ready to use and is sturdy. It does appear to be great quality and looks great on my wrist. Time to delivery when orderi... See more

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Rated 3 out of 5 stars

I did t like how long my watch took to come in but overall I like this watch seems very durable hoped won’t break on me because I hit my wrist on everything

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Rated 5 out of 5 stars

The website was very well put together. Easy to compare the different styles. The price is right for the quality and features so if your looking for a great alternative to apple or galaxy, this is it.... See more

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Rated 5 out of 5 stars

Extremely durable I work on private lakes installing boat lifts and boat docks in the water all day and this watch has with stood it all

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Rated 2 out of 5 stars

Well marketed product. However, the quality of the product is far below expectations. Kind of like when you go to a fast food restaurant and see a picture on the menu of a really tasty burger - plump... See more

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Rated 3 out of 5 stars

Only have had for a few days but so far so good. Some bugs like how I don't get notifications from 1 person but get from everyone else. Kinda annoying but not end all.

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Rated 3 out of 5 stars

My alpha gear watch came fast and well packaged. I bought the Juliette, it’s classy looking and mostly functional. I’m a little disappointed in the battery life. It said it lasts like 10-14 days but I... See more

Company replied

Rated 5 out of 5 stars

I have purchased the Alpha, Delta, Raptor Pro, and the Raptor. The Raptor was given to my daughter and she loves it. The other three serve various functions with my life style. If you need a smart... See more

Rated 2 out of 5 stars

In January I purchased a Raptor pro. A very nice looking watch with adequate health monitoring. Not fitbit level but decent. Exercise tracking was difficult so it basically become just a nice looking... See more

Rated 5 out of 5 stars

I had a great experience with this company. Recieved my product quickly and with no issues. I would glady use their services again as well as refer to my friends. Great product so far, no complaint... See more

Company replied

Rated 5 out of 5 stars

Received the new Echo Watch from Alpha Gear and it's very impressive. Easy to set up and has long life with the battery. The shipping was quick and informative.

Company replied

Rated 5 out of 5 stars

I will never ever buy another item from them again. In less then 24 hrs. I realized the watch did not preform as I expected. As much as I paid, you would have thought they wanted to help customers.... See more

Rated 5 out of 5 stars

I have the Raptor Pro and so far it has been great. I charge it every 10 -14 days because I don't want to run completely out but even then it still has 45% left. Customer service response time has bee... See more

Company replied

Rated 1 out of 5 stars

I never received my package. Their website shows trusted delivery services - FedEx, UPS, etc. yet they shipped via USPS. I reached out to support the day I received a delivery confirmation email and i... See more

Rated 5 out of 5 stars

This is my second Alpha Gear watch—I own both the Bravo XL and the Bravo XL 2. I’ve had numerous Apple Watches over the years, and these outperform all of them at a fraction of the price. I used to ch... See more

Company replied

Rated 5 out of 5 stars

Love the watch, I’ve been looking for a watch with long battery when I’m out in the field working. Best watch specially for military people.

Company replied

Rated 5 out of 5 stars

Delivery was fast and exceeded expectations! I love that the watch came partially charged. The extra bands were a plus!

Rated 5 out of 5 stars

Once I ordered my watch it didn't take long to get. I've had it for almost a full 24 hours and I love it! I'm still learning it and figuring out on how it all works. I got the Echo. I love the size an... See more

Company replied

Rated 5 out of 5 stars

Am missing an item from my order but the watch is great I love the clear screen and the multiple options for watch faces!

Company replied

Rated 5 out of 5 stars

Love the watch, love the color and all the features I also as a woman love the period tracker included, got it in the style “zulu” I am in love and it’s really feminine fancy looking, would recommend.... See more

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Rated 5 out of 5 stars

The watch arrived sooner than I expected. The quality of build is great. There are many available watch faces, all good. The app provides steps, total miles, O2 level, and heart rate. These are of i... See more

Rated 5 out of 5 stars

Super light excited to try it in my work place positive it will do better that my I watch

Company replied

Rated 5 out of 5 stars

Got this amazing watch for my brother and he absolutely loves it and all it’s functions!

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Rated 5 out of 5 stars

It is east to set up and understand. I am so excited to use it. Quality is better than expected.

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Rated 5 out of 5 stars

Arrived on time, it was an early Birthday/Christmas gift for my husband and he loves it!

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Rated 5 out of 5 stars

My husband bought this for me. Actually excited to use it . Makes me motivated to reach goals

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Rated 5 out of 5 stars

The Echo ..I acquired has exceeded my expectations. Its battery life is exceptional, a significant improvement over previous smartwatches I have owned. Furthermore, the design and material quality are... See more

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Rated 4 out of 5 stars

So far so good regarding my purchase from Alpha Gear. Plus the shipping process was fast!

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Rated 5 out of 5 stars

So far I’m loving it comfortable great speaker for talking but all around well worth the money

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Rated 2 out of 5 stars

I bought a digital fitness monitoring watch and after 10 mos it completely died. It wouldn't charge or turn on. I tried the contact email and after a month got a response. They gave me a bs answer to... See more

Company replied

Rated 4 out of 5 stars

I just got my watch set up have not used it very much but it was easy to set up everything seems to be running well

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Rated 5 out of 5 stars

Watches were delivered in a quick and reasonable time. Happy with the overall look and feel of the watch as well.

Company replied

Rated 2 out of 5 stars

Amateurish. Absolutely ZERO intelligible instructions. Big. Clunky. Wrist phone will only take EIGHT (8) PHONE NUMBERS. The "free" stuff is worth every penny. Other than that, A GREAT PIECE . . . OF... See more

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Rated 5 out of 5 stars

So far, I’m very impressed with the over look and feel. I especially like the multiple bands that come with the watch.

Company replied

Rated 5 out of 5 stars

I was looking for an inexpensive watch that looks good and has the features that I wanted. And I found it.

Rated 2 out of 5 stars

The Alpha Gear Raptor Pro states on the their website +50 watch faces (customizable), I found that the +50 watch faces are not compatible with the Raptor Pro OS and the Da Fit app. No matter how may t... See more

Company replied

Rated 1 out of 5 stars

False Advertisement Poor Customer Service My account was charged incorrectly. I notified them of the charge about 2 or 3 minutes after order and they claim to have a 5 hour window for cancelat... See more

Company replied

Rated 1 out of 5 stars

I purchased the Raptor a little over a week ago and wore it for one day under very normal conditions (no water, no incelement weatrher conditions, etc.). The watch literally stopped working - bat... See more

Rated 1 out of 5 stars

Horrible customer service i wish I would have read the reviews before I bought this garbage. I return the watch after only 2 days and they are only returning $56 of the $139 they charged me for that .... See more

Rated 5 out of 5 stars

I kept seeing advertisements and wanted to try out for myself. I am a Master Electrician and this watch helps with everything that I need at all times.

Company replied

Rated 5 out of 5 stars

Alpha Gear smartwatches give you a lot of health features for the money, but quality control and customer service are inconsistent, so they fit best for men who want motivation and basic tracking rath... See more

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Rated 5 out of 5 stars

Just received my commander smartwatch. I hope it’s as good as they say they are!

Company replied

Rated 1 out of 5 stars

Not much to say about the watch, just that it was not what I was looking for. But as for the customer service and return experience, HORRIBLE!!! No way to communicate physically or to get the proper i... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Don't buy until you read this.

It would never buy from this company again. They do not offer returns. Once you buy it, its yours, regardless, if they work with your phone or not. complete garbage. Now i'm stuck with watches that I do not want or work with my phone. I have emailed several times and they take forever to get back and worst customer service ever.

March 13, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re sorry to hear the watches didn’t work with your phone and that the process felt frustrating. Our team is here to help clarify compatibility and explore solutions so you don’t feel stuck. Please reach out to support@alphagear.us and we’ll assist you as quickly as possible.

Rated 5 out of 5 stars

I kept seeing advertisements and wanted…

I kept seeing advertisements and wanted to try out for myself. I am a Master Electrician and this watch helps with everything that I need at all times.

March 10, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for giving Alphagear a chance! We’re really glad to hear the watch has been so helpful in your work as a Master Electrician

Rated 5 out of 5 stars

Best army grade watch ever!

March 11, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you so much for your awesome feedback! We’re thrilled to hear you’re loving your Alphagear watch. Built tough and made to last, just like you need it.

Rated 3 out of 5 stars

Overall aesthetics I’d say it’s as…

Overall aesthetics I’d say it’s as advertised. Anxious to see if it lives up to the hype as far as durability and functionality goes. Would like to see it improved to include a reply option on the message feature.

March 9, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thanks for your feedback! We’re glad the look met your expectations. We hope it proves durable and useful for you. And your suggestion about the reply feature is truly appreciated, it helps us keep improving.

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery. Great Price. Good Looking Product.

February 28, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We're glad to read you enjoyed the fast delivery, great price, and the look of your new Alphagear smartwatch.

Rated 5 out of 5 stars

I love the watch

I love the watch, but the step count is to sensitive.

March 2, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re glad you’re enjoying the watch, and we understand your concern about the step count feeling a bit sensitive. If you’d like help reviewing your settings, our team is happy to assist at support@alphagear.us
Thanks for being part of Alphagear.

Rated 5 out of 5 stars

I love my new watch I cant wait to put…

I love my new watch I cant wait to put it to work

March 7, 2026
Unprompted review
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Reply from AlphaGear

Really appreciate your kind words! We’re glad to read you’re loving your new watch and excited to put it to use. Thanks for being part of the AlphaGear community!

Rated 5 out of 5 stars

5-star awesomeness

This is already the 3rd watch I bought for a family member, they love it I love it awesome gift!! Great for those hard workers who need something durable!!

March 6, 2026
Unprompted review
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Reply from AlphaGear

Thank you so much for your support! We’re thrilled to hear our watches have been a great gift for your family. Durable gear for hardworking days is exactly what Alphagear is all about.

We truly appreciate you.

Rated 5 out of 5 stars

I love this watch so much it is big and…

I love this watch so much it is big and beautiful. Good colors and helps with everything.

March 4, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you so much for your kind words! We’re really glad to hear you love the watch, the size, colors, and overall feel are exactly what we aim to deliver at Alphagear.

We truly appreciate you being part of Alphagear community.

Rated 4 out of 5 stars

Good quality

Good quality. Size is just right. So far so good.

March 4, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re glad to hear the quality and size feel just right for you, that’s exactly what we aim for at Alphagear.

We appreciate you being part of the Alphagear community.

Rated 4 out of 5 stars

So far the watch has been good

So far the watch has been good. I would like to see the heart rate continuously update, but overall happy would they watch

March 4, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your experience! We’re glad to hear the watch has been good for you so far. Regarding the heart rate, our models are designed to update regularly, but the frequency can depend on the settings you choose.

If you’d like help adjusting those options or have any questions, our support team is always happy to assist at support@alphagear.us

Rated 1 out of 5 stars

Do your research before buying

I bought the Bogo special (buy one watch and get one free plus a free gift). The watch is use came in with 80% battery life so I was expecting it to last what they advertised it would last. Not the case at all, I put it on around noon and wore it through my shift at work and I got up this morning and the battery was at 10%. False information on that it will last up to 2 weeks on a single battery. The screen protector is nice and thick so thats a plus but the screen protector on the juliet is paper thin, not sticky at all and it doesn't even cover the whole screen. Do your research before buying this product. If im able to get a refund im going to go with one of their competitors.

February 28, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re sorry to hear that the battery performance didn’t match what you expected, our watches are designed for long lasting use, so we’d really like to understand what might have happened in your case.

Our team would love to help make this right. You can reach us anytime at support@alphagear.us, and we’ll gladly review your case.

Rated 4 out of 5 stars

Great stuff

February 24, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thanks so much for the kind words! We’re really glad to hear you’re enjoying it. Your support means a lot to us.

Rated 1 out of 5 stars

Alpha gear disappointment

I don't know how to leave less than a 1 star review or I would their customer service is worthless which tells you their products are worthless do not buy from this company use one of their competitors any of their competitors carbinox, North 511,Mobvoi tick watch,amazfit anything but alpha gear. They do not care about their customer and put out the cheapest junk they can fit in a box. I've gotten in total 3 items from alpha and they do not compare in terms of resilience, durability or quality of any of their competitors. If you want to waste your money, buy alpha gear. If you want quality, any of their competitors would be better suited for you

February 19, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re truly sorry our products and support didn’t meet your expectations, we understand how frustrating that must feel. We’d appreciate the chance to review your case and try to make things right. If you’re open to it, please contact us at support@alphagear.us. Your feedback helps us improve.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, I was having a issue with one of the watches and email the support team and immediately got the help i request. Free gifts that were included were awesome. 1st time I've ordered from them and looks like it won't be the last.

February 23, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for your kind words! We’re glad your watch issue was resolved quickly and that you enjoyed the free gifts.

Welcome to the AlphaGear family

Rated 1 out of 5 stars

I wouldn’t trust a single ai bot…

I wouldn’t trust a single ai bot created 4-5⭐️ generated review. These watches are trash… As is the jinky email customer service. I won’t ever do business with this company again. Their 5hr cancellation window is a scam. As is their return policy. They deliberately respond outside of the window requirements for everything, from cancellation, to refund, to returns.
Their products do no work as they advertise at all. My son’s watches don’t charge or keep time properly. My watch is the same. And things are misspelled in both the watch and the app as though a kindergartener created them.
If you value your money, time, & desire truth as well as integrity from a company, I implore you to honestly look elsewhere… This company is neither reputable or creditable. Smoke and mirrors to get you to the finish line of purchase. After… you are on your own. And don’t believe the hype warranty wise, as there is an error which prevents you from registering. And when your watch starts to show faulty signs, ‘and it/they will’ then you will be met with the more money more problems and no solutions of satisfaction gimmicks.
I’m surprised there isn’t a class action lawsuit against them by now.

update: AphaGear, you sadly aren’t sorry about my not so savory experiences with your company. The Only reason why you’re pretending to be is due to the unsavory reviews you’ve received. If you truly had Any integrity, you would’ve allowed my cancellation which was well within the 5hrs you required. You would’ve honored my warranty when I reached out explaining I kept getting errors every time I attempted to register our watches, & you would’ve stood by your products by replacing them or refunding myself along with numerous others when they didn’t live up to the hype… Also, you would’ve allowed REAL people who’ve actually taken the time to try your sorry faulty products to post videos, pics, email correspondents, and reviews on your website. You would’ve honored also have an actual number to where people could call.
I will NOT be wasting another minute of my time going back and forth via robotic emails with your company only for the end result’s to be exactly the same.
We’re sorry, we can’t give you a refund but we can give you a gift card towards the purchase of yet ANOTHER one of our faulty watches which will come with a free gift that will fall apart the very SAME day you open it…
I have very little respect for snakes like you who sleep so well knowing your stealing from honest descent people like me.
May your karma catch up to you swifter than you pull the money from bank accounts in exchange for the temu type products you pedal at Versace type prices.

August 21, 2025
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re truly sorry to hear about the experience you and your family have had. This is far from the standard we aim to provide, and we understand how frustrating it must feel. We appreciate you taking the time to share such detailed feedback.
If you’re open to it, our team would really like the chance to review your case and work toward a resolution. You can reach us at support@alphagear.us so we can take a closer look and try to make things right.

Rated 5 out of 5 stars

Good watch I like it

Good watch I like it

February 21, 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Glad to hear you’re enjoying your AlphaGear watch. We’re happy it’s been a good fit for you.

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