Alphagreen.io Reviews 268

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The Alphagreen team was incredibly helpful. I highly recommend this company due to their reasonable prices, valuable advice, and quick delivery. I'll definitely be a repeat customer.

Rated 4 out of 5 stars

Ordered a cbd vape pen, the be calm one to be exact. After some technical issues the product arrived and I’ve immediately began to try it. Few puffs and it does indeed help to feel calmer. I’ll try so... See more

Company replied

Rated 5 out of 5 stars

edit: I've written the review below after not receiving my order and not getting reply via email\Facebook. After leaving review here I've been contacted quickly and was given a refund and a discoun... See more

Company replied

Rated 5 out of 5 stars

Bought Amira 20% CBD from Alpha Green and I'm really pleased. Their products are high quality and good value for money, fast shipping, beautiful low-plastic packaging, and really really lovely persona... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Alphagreen provides a curated portal for leading health and wellness brands. Working closely with established and trustworthy products from around the world, we deliver best results for anxiety, pain, stress, sleep, beauty and overall wellbeing.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

268 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

great customer service

I had some troubles with the delivery of my package, but Alphagreen customer service help me through all the process and even sent me a second parcel due to the first one not arriving.

January 26, 2021
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Reply from Alphagreen.io

Hello Julia,

We are sorry to hear about the issue that you had with your order. Rest assured that we will always provide the best customer service and resolution to any problems you might have with your order. Thank you for the 5-star review! You are awesome!

Kind Regards,
The Alphagreen Team

Rated 1 out of 5 stars

The service is extremely poor

The service is extremely poor, it is a shame because the articles are very good but any mishaps that occurred, it is when we realised that there is no customer service instead an arrogantly matter of facts shutdown end of communication But Thankfully dealing Directly to their suppliers in Denmark is incredible

January 26, 2021
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Reply from Alphagreen.io

Hello Paul,

We are so sorry to hear about your negative experience with Alphagreen. We pride ourselves on offering great customer service and we always want to put the customer first, but it looks like we slipped up here.

The team have contacted you personally to see what exactly went wrong and how we can improve for future customer interactions. We also want to offer you something to make up for our mistakes!

We hope to hear from you soon.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Happy Alphagreen

Excellent customer service and great products. A little confusing when placing multiple items and waiting for items to arrive from separate locations but on the whole a great service.👍

January 22, 2021
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Reply from Alphagreen.io

Hi Simon,

Thank you for this awesome review. We’re glad that you find our service excellent and our products great. We apologize for any confusion we have caused you about our products being shipped from different locations. Rest assured that we are continuously finding ways to improve our services.

Kind Regards,
The Alphagreen Team

Rated 5 out of 5 stars

I spoke to a very helpful guy today…

I spoke to a very helpful guy today called Rob. He was patient, very knowledgeable and kind dealing with a very specific query I had today. It’s filled me with confidence to use your company again in the future. Thanks very much 🙏🏼

January 21, 2021
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Reply from Alphagreen.io

Hi Fifi,

It’s awesome to hear that we were able to help you with your concerns. Rest assured that we will always give our best efforts to answer all your queries and provide satisfactory customer service.

Kind Regards,
The Alphagreen Team

Rated 5 out of 5 stars

My order placed at the end of December…

My order placed at the end of December and it didn't arrive
When I contacted by email it was quickly resolved and item was received quickly and given a 20% discount for next order.
Very pleased with the service and products

January 16, 2021
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Reply from Alphagreen.io

Hi Victoria,

Thank you for leaving a review. We always aim to provide the best resolution to any order issues our customers might have, and it’s incredible to know that you are pleased with our service. If ever you need help with a purchase, just reach out, and we will gladly assist you!

Kind Regards,
The Alphagreen Team

Rated 5 out of 5 stars

I have been using this oil for quite…

I have been using this oil for quite some months now(The original Alternative purple edition 16.4% paste). I have chronic sciatica after back surgery a few years ago and can honestly say the cbd oil is amazing for pain. I have had multiple pain relieving injections/pharmaceutical analgesia and the oil beats them all without the side effect.My quality of life has improved so much.
I am a nurse Practitioner/prescriber and regularly inform my patients of the benefits of cbd and bring on the day we can prescribe it .

January 7, 2021
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Reply from Alphagreen.io

Hello Mrs Jackie,

We are glad to know that our product was able to help you with the pain that you’re experiencing and that your quality of life has improved. Thank you for informing other people about the benefits of CBD. This is truly helpful! If you need any more help, don’t hesitate to reach out to us, and we’ll be happy to assist you.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

I am satisfied

I am satisfied, as always.Great.

December 22, 2020
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Reply from Alphagreen.io

Hello Anna,

We are glad that you are satisfied with our service. We are looking forward to having you again as a customer!

Kind regards,
The Alphagreen Team


Rated 5 out of 5 stars

Great product,excellent service,fully…

Great product,excellent service,fully recommend

December 21, 2020
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Reply from Alphagreen.io

Hi Terry,

Thank you for leaving a review. We are happy to know that you find our service and products excellent. Looking forward to have you as a customer again!

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Anxiety / Depression / NPD

I have always suffered with severe social anxiety, I dealt with this by developing a narcissistic personality disorder - which to put it simply, feels like having different levels of anxiety and depression at the same time. I have found that Indica (silver edition) dramatically reduces my anxiety and allows me to sleep easily for the first time in my life (I am 30) - when i get feelings of depression, Sativa (green edition) really elevates me and makes me smile. I have also tried the purple edition which has some benefits but also negative effects - ie it can make me too anxious while not reducing my depression enough. I think a 70/30 (Indica/Sativa) could be the answer for me - I have not looked into whether a version like this is available yet, however if it is I will be purchasing one to trial too! Thank you so much you have changed my life and contributed to my mental breakthrough, as well as helping me manage it! You need to understand whether you feel anxious or depressed and then choose either a Sativa or Indica to counter those feelings. I really hope this can help others out there who are going through similar things to me. This company is great, and their customer service is excellent. They accidentally sent me a smaller bottle than I had ordered, however to rectify the situation they sent me out the larger bottle and let me keep the small bottle - stunning customer service. I can’t thank you enough! Peace & Love

December 17, 2020
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Reply from Alphagreen.io

Hello Jon,

Thank you for the thorough review. We appreciate it! Our goal is to provide all our customers with the best CBD products and the best customer service possible. We are glad that you are satisfied with our service. Come back anytime if you need any more help, and we’ll be happy to assist you.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Excellent customer service

I ordered product from this company but it was out of stock, after ordering another product I received a full refund. My order arrived a few days later and that was it, or so I thought.
Today the previous order arrived in the post so I contacted Alphagreen to inform them.
Their answer was "it's our mistake you can keep it"
In my opinion their customer service is second to none and I will not hesitate to order from them again

December 14, 2020
Unprompted review
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Reply from Alphagreen.io

Hi David,

Thank you for the great review. We aim to provide the best customer service because your satisfaction is always our priority. If you need any more help, don’t hesitate to contact us and our team of customer service assistants are always ready to assist you.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Honestly brilliant

Honestly been amazing. Such a big range of products and I have already recommended to my friends that have ordered already! Will definitely order again in the future. Brilliant customer service too!

December 9, 2020
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Reply from Alphagreen.io

Hi Rhiannon,

We are glad to hear that you were satisfied with our range of products and our customer service. Thank you for recommending us to your friends! We appreciate it. Looking forward to having you as our customer again.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Amazing service from Alphagreen and…

Amazing service from Alphagreen and product arrived super quickly! Website easy to navigate and lots of exciting products to choose from. Will choose to buy from here again

November 25, 2020
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Reply from Alphagreen.io

Hello Rachel,

It's awesome to hear that you had a great experience with Alphagreen. Remember, whenever you need help with a purchase we have a great team of customer service assistants to assist you in making the right choice!

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Excellent

Excellent, prompt service. Have found these CBD capsules extremely good and easy to take.

November 24, 2020
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Reply from Alphagreen.io

Hello Joyce,

So glad you enjoyed the capsules and that you found the service efficient. Thank you for the kind review!

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars
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Reply from Alphagreen.io

Hello Alf,

Thank you for the kind review - we are very happy you marked our service as great and we look forward to seeing you back soon.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

It was an absolute pleasure to work…

It was an absolute pleasure to work with Rob on not only finding myself the right CBD product to use as a first-timer, but to better understand my concerns regarding CBD. He was extremely attentive and always provided me with thorough information, scientific-based evidence and concrete answers that really made me feel more comfortable about grasping the topics I had in question (for example, efficacy, bioavailability, method of use, dosage). I felt so comfortable with this service that I opened up a personal issue which is a solution to help my husband quit smoking; he respectfully helped me in this matter also. I feel very confident moving forward and have been given a significant peace of mind to make my first CBD purchase, for myself and husband. I thank Rob immensely for his patience with me, his time and help, and I know any customer that is in his hands will feel the exact same way I did leaving our chat. I congratulate Rob on his excellent service, and I highly recommend him for customers looking to get the answers they need in a very friendly, comfortable and high quality environment.

November 21, 2020
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Reply from Alphagreen.io

Hello Sera,

On behalf of the whole Alphagreen team, we would just like to thank you for taking the time to write this kind review. We are always here to help and we are glad that you are aware of this!

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Can't rate this company more highly

Can't rate this company more highly. They respond very quickly to inquiries and are very helpful and comprehensive in their advice. Their prices are also highly competitive and they have an enormous range of products. Because of this, I found it a little overwhelming when it came to selecting a product but Rob was very helpful in assisting my decision. Will definitely be a regular shopper from now on!

November 21, 2020
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Reply from Alphagreen.io

Hello Tim,

Wow. It is awesome to see customers such as you having a seamless experience with service and we are delighted that you got your products cheaper than you could anywhere else! We look forward to seeing you back soon.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

100% customer service!!!!! so helpful, patient and knowledgable

I am on the Twenty21 scheme for medicinal cannabis in the UK. I get my THC through the scheme but the CBD oil is expensive and I need to add it in with my THC oil for Chronic pain relief so i can start coming off my morphine. I was totally at a loss where to start and thought I had found a bargain on another website (cbd.co.uk Apollo) but it seemed too good to be true. I was advised to look at Alpha green and straight away I was able to start the most informative conversation with Rob. I cant thank Rob enough as the kindness, patience and helpfulness was the best and the knowledge 100% ....and yes the other site was too good to be true as the CBD wasnt a full spectrum product and the site unstable. Rob was very honest and said they werent trying to disrespect another company but they pride themselves at Alpha green on offering the best products, they found me a CBD to match what my pain consultant sold but at £50 cheaper!!!!! and gave me free postage and 10% discount. If you are a CBD novice and money is tight then please speak to this amazing company.....I will be on this THC and CBD life long now at only 52 but I am hoping this means the end of living on opiates which destroyed my life. Thank you again Rob!!!!!! You are a Star!!!!

November 17, 2020
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Reply from Alphagreen.io

Hello Joanne,

Everyone is speechless over this review at Alphagreen. We are so glad that we could inform you of the right choices to make and give you the trustworthy information that is so hard to find across the CBD industry. We really hope the product works for you and please if you have any more queries you know where to find us!

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Fast and friendly customer service

Fast and friendly customer service. Knowledgeable and honest! 10/10

November 13, 2020
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Reply from Alphagreen.io

Hello Calvin,

10/10 is amazing! We are honoured that you rate our service so highly - thank you so much! If you ever need information on CBD or new product recommendations you know where to find us.

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Great service

Very prompt, friendly & knowledgeable customer service; every time I had a query, I got replies often within minutes. Products arrived timely and with enough information to get a beginner started. Happily recommend the service.

November 11, 2020
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Reply from Alphagreen.io

Hello Katja,

We pride ourselves on how responsive our customer service team our and we are glad our customers think so too! Thank you so much for the kind review and we hope that we have converted you into a CBD expert ;).

Kind regards,
The Alphagreen Team

Rated 5 out of 5 stars

Loved my product

Loved my product, it was exactly as described on the website, shipping was fast and Rob was very helpful while I was choosing which item to go for. Will definitely be back!

November 9, 2020
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Reply from Alphagreen.io

Hello Emma,

Thank you so much for the kind words Emma and we are so glad you enjoyed your product. We look forward to hearing from you soon!

Kind regards,
The Alphagreen Team

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