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Alpine Fleet Reviews 2,670

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and friendly demeanor, making interactions pleasant and smooth. The service provided is consistently highlighted as excellent, with many people appreciating the personalized approach and clear communication. Reviewers also found the customer service to be outstanding, noting quick responses and effective support. However, some customers experienced issues with the booking process, citing last-minute changes to pick-up times that were inconvenient. A few people also mentioned difficulties with transfer logistics, such as a lack of clear information on changeovers or drivers unfamiliar with drop-off points.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

Booking process

Clients share ambiguous opinions on the booking process. Many found it easy, quick, and convenient, with some... See more

Location

Reviewers mention ambiguous feedback about location. While some customers had seamless transfers to their... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Much more reasonable price for transfers from Geneva to Val d'isere. Airport was busy but well organised. Coaches not allowed into central Val so have to do last bit on local free bus, but these are v... See more

Rated 4 out of 5 stars

Our first driver Agris was prompt with collection and we had a smooth journey down to Bourg. Unfortunately we did not receive much information on the change over period and we had to wait outside of t... See more

Rated 5 out of 5 stars

First time transfer to the Alps so was nervous about booking a shared transfer. However, Alpine Fleet were great and I had a smooth experience from start to finish. I booked the flexi ticket so was a... See more

Rated 5 out of 5 stars

Check in with Ana on arrival was great very friendly efficient and informative. From the meeting point she made sure we all were accounted for, again on boarding the transfer service, And a triple ch... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service
  3. Bus and Coach Company
  4. Bus Ticket Agency
  5. Minibus Taxi Service
  6. Ski Holidays

About Alpine Fleet

Written by the company

AlpineFleet offer shared and private airport transfers to Alpine ski resorts.

Transfer Vehicles
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AlpineFleet provides transfer services that offer a range of choices from Geneva, Zurich, Lyon & Grenoble Airports.

We offer shared, private and premium transfers for all kinds of passenger numbers, groups and corporate events.

Our shared transfers from Geneva Airport cover Morzine, Avoriaz, Les Gets, Chamonix, Val Thorens, Meribel, Courchevel, La Plagne, Les Arcs, Tignes and Val d'Isere!

Our shared fixed point services cover a wide area within each of our resorts, helping you get as close as possible to your accommodation for the best value in the Alps. Where possible we use coaches to reduce the carbon footprint of our services and offer the most eco-friendly option for our clients.

Our shared door 2 door transfers provide an additional last miles vehicle to get you right to your door. While a little more expensive, it is still cheaper than taking a private transfer so still provides great value while making your holiday easier. It can be a great option for families travelling with children, and people staying in amazing chalets that are often a little outside the main town. No on likes walking with heavy ski bags!

Our private transfers offer a great way to start and end your holidays. It's just for you and your group and gets you right to your door. Relax, chat and nap with your friends and family along the way to get your holiday off to a great start.

Our Premium private transfers are our luxury services. You will be picked up in a Mercedes vehicle and transported to your holiday in style and comfort. These transfers also come with double the waiting time in the airport on arrivals to reduce stress on any flight delays.

Book now

Contact info

Shared and Private tranfers in the alps

AlpineFleet offers shared and private transfers to Alpine ski resorts.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars
Alpine Fleet logo

Reply from Alpine Fleet

Hello, We are sorry to hear of your experience. Our team have tried to reach out to you directly to you. Regards, The Alpine Fleet Team

Rated 5 out of 5 stars

Great driver!

Martin the driver drove extremely safely and with awareness. The transfer can was very comfortable.

April 2, 2026
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, no bots or AI chat. Luna, Anna and Maggie were answering emails at 5pm on Easter Sunday to sort out our slightly complicated travel arrangements.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, from the staff to the service!

Ella helped me over the phone when it looked like the bookings were full she is so lovely and great at her job, I’ve travelled with alpine fleet multiples time across the season and they’ve always been reliable and made my travel experience smooth every time! 🫶🏼

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing communication

These guys were amazing. We missed two buses due to the madness at Geneva airport. They communicated by phone and text, moved us to a later bus which we almost missed but they delayed the bus departure due to many people also being held up. Once we were on the bus it was super quick. Yes the driver didn't speak much English but that was no issue, we were in France after all. He was efficient and did the job well late at night. Will use again for sure!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

The booking process was straight forward

The booking process was straight forward, but there were several times available via Alpine/Flix and we know they don't all run so out of weekends. We are a bit in the dark as to when the bus will actually leave. We understand this is to allow for managing loads but for the passenger, it is better to have fewer and very specific offers. We are left wondering if it will all work as proposed but have received our ticket so fingers crossed.

April 4, 2026
Rated 5 out of 5 stars

Thanks to go Gina & Anne

Hi. I must say I haven't travelled yet (will do it tomorrow), but had to make some modifications on my booking, and Gina and Anne, were very kind and diligent.
They made the changes very fast.
Thanks again

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Booked with Alpine Fleet, great price and easy booking process. I had to change at the last minute and the customer service from Ella and Allie was FANTASTIC. Haven't travelled yet so cannot rate the transfer but so far they've been excellent. Thank you for your help!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading departure times

My transfer time was changed to 40 minutes later than originally indicated when I booked. When I wrote asking for a refund as I didn’t want to wait so long, I was told it was due to flight delays on the day. Given all of this happened more than 24 hours before, how they knew that there would be flight delays in the future is still unclear to me. Needless to say I received a stock response, and as someone who uses the service frequently across myself and my extended family, I can now choose to take my business to one of the other providers.

April 2, 2026
Unprompted review
Alpine Fleet logo

Reply from Alpine Fleet

Hi Michelle, We are sorry to hear of your experience. Our team have tried to reach out to you directly to you. Regards, The Alpine Fleet Team

Rated 5 out of 5 stars

For the trip Lyon Moûtiers quiet simple…

For the trip Lyon Moûtiers quiet simple

But I booked one trip to Geneva very complicated about a mix ski or luggage
I cancelled the trip and I took a new one
Shame
And the coast still expensive for this kind of trip by bus
Pourquoi personne ne parle français quand on appelle sur le numéro français pour des renseignements ?

April 2, 2026

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